HVAC reviews in Kissimmee, Florida

Andrew came to help us diagnose a problem with our A/C not turning on. He quickly found the root cause in the electrical wiring, recommended a solution, explained everything along the way and provided fair pricing. As a new homeowner it’s daunting to find great technicians and professionals, but the full team at Chilly Billy put us at ease and provided great value. We’ll definitely be reaching back out the next time we have a problem.

We recently renovated our home and had Top Tech Air Solutions perform the work. It was an all new air system including permitting, ducts, UV filter, thermostat and A/C unit. Their work was excellent and they followed up with us. They even provide maintenance! I highly recommend 👌🏽

The technician has no knowledge at all he come to give me an estimate for a new AC replacement he went to the attic he make some whole on the duck and take the cap out of the wall for the unit to check the pressure. I did not put it back and it caused a freon leak when I call them they deny it but I do have a picture I sent it to the manager. The manager was very rude and he said I can do nothing about it. You have to call somebody else to put the frame on for you. It’s very bad company. I don’t advise anybody to call them or do any business with them..

David was awesome and super nice. You can tell he is very knowledgeable and i trust what he says. I recommend this company because of him.

Shows up on time, always friendly and professional. Has always done excellent work for us.

Great intro service! Ji was my AC tech and he was super thorough and respectful of property. Identified the issues and provided multiple options and solutions

Very satisfied with the services provided! Quick and efficient. Excellent work.

This time the outside unit started making funny noise and I was told My Thermostat is bad. I think this company visits only to spoil the unit then they charge to fix it. Very Bad experience second time and this is my last time dealing with this company.

Great job awesome job very professional and courteous and respectful would recommend to anyone.

David M did a great job doing maintenance on our AC system!

I’m writing this review because people deserve to be warned about I.C.E. Cooling. If you look through their responses to negative reviews, you’ll notice a disturbing pattern—they treat every single complaint as a personal attack. Their responses are not just defensive, they’re calculated. They twist words, paint the customer as confused or dishonest, and show nothing but contempt for anyone who dares to leave a less-than-perfect review. There’s no accountability—only scripted outrage and an obvious disgust toward anyone who speaks out against them.

My own experience confirms exactly what others have hinted at.

In October 2024, I.C.E. Cooling called me, claiming I had already paid for a maintenance service and that it was time to schedule it. I didn’t remember paying, but I trusted their word and agreed. A technician came, spent about two hours walking in and out of the property (as seen on my exterior cameras), supposedly “inspecting” the AC line. They never spoke to me, never explained anything, and left without saying a word. The only person present was the housekeeper.

A few days later, my A.C. started leaking. This is a vacation rental, so the damage to our business and guest experience was significant. When my own maintenance team inspected the system, they found the A.C. line was so severely clogged, it was the worst they had ever seen. It looked like it had been stuffed with toilet paper—absolutely disgusting—and there was no sign that any maintenance had ever been done. It was obvious: no work had been performed, despite the claim that it had.

I called to report this. I was told a manager would return my call. No one ever did.

Fast forward to May 15, 2025. I.C.E. Cooling called me again, with the same script—that I had paid for a service and needed to schedule it. This time, I knew for a fact I hadn’t paid. I explained what had happened in detail. The person on the phone simply said, “I’m sorry, ma’am.” I replied “Okay,” and we sat in silence. Then the hold music started—and they hung up on me.

Let that sink in.

There was no effort to make things right. No follow-up. No customer care. Just silence, avoidance, and disrespect. And I guarantee, if they bother to respond to this review, it will be with the same smug, dismissive tone they’ve used with everyone else who’s dared to speak the truth.

I wasn’t planning on leaving a review, but the way they keep calling, claiming I’ve “paid” for services I didn’t order, pushed me to speak up. It doesn’t just feel suspicious—it feels predatory.

If anyone from I.C.E. Cooling sees this: you called me on May 15 at 12:31 PM. My number ends in 3610. You claim to record your calls—check the tapes. Every word of this is factual.

To everyone else: do not trust this company. Their behavior is calculated, their service is nonexistent, and their contempt for customer complaints speaks volumes. Spend your money elsewhere.

Technician David did an excellent job of taking care of our air conditioning system. He’s highly skilled, knowledgeable, and a pleasure to have in our home.

Dave and George came by today for a free check-up on our system. Fantastic communication and no 'pressure sales'. Just an honest company that will have our business in the future.

David Morell was in my house today and was wonderful and 100% profesional

These guys are the bomb. 1st off George Cuevas, no relation, came to my house and did a thorough inspection of my unit. I as told by different company, ACE Solves it All’s technician, that the compressor was bad and the whole unit would need to be replaced. However, he said we should just buy a whole new set up at the tune of $14,000 instead of just trying to fix what we have. He never did any diagnostics. He just came in with the attitude that we need to buy new. George, let me know that in many cases that does make sense, however, let’s diagnose the problem and go from there. He ran the machine though multiple tests and discovered it was a faulty fan motor and another minor issue. Repaired with parts 1700. Much more reasonable. They were out the next day and it’s running great. He also quoted me an off the top of his head price for a new unit at a much lower cost than ACE. Needless to say they will get all my AC business from now on. Ty guys. Great work.

I’ve been using ICE Cooling for my HVAC for several years now and I’m always impressed by their work ethic. I just had a problem with it not cooling properly and a supervisor came out after 6 pm to sort it out…and he didn’t charge for his time! They give 100% to their work and I’m so grateful to them.

We had our ac handler replaced 6 months ago and they have been doing an excellent job since. Scheduling their 6 month servicing has been easy and David performed an excellent job today. Happy to have chosen I.C.E Cooling for my ac needs!

I had an outstanding experience with David Morrell from the moment he arrived he took the time to explain everything in details and the issue with my AC unit in a way I could understand and worked efficiently to get everything back and running, very impressed with the technician and the company. Would recommend it 100%!!! Thank you so much

David is always a joy to see. He is always super friendly. He let us know what the problem is with the A/C and what our options are. He had G come and give an evaluation of the system and helped give us an idea of what it can cost. They have been very informative. Thank You!

I had yearly maintenance performed. Really professional, and thorough. I would recommend the tech.

David came by today to help with an ongoing issue with our a/c clogging up. In fact, David has been here before and he is always a pleasure to work with. It’s obvious he really cares about the satisfaction of his clients. 10/10 recommendation with zero reservation.