Appliance Repair reviews in Miami, Florida

Douglas first came out on a Wednesday to assess the situation. He predicted it was an internal issue and said he had to come back on Monday. As promised, he returned to my home first thing Monday morning, with a helper, to pull out my double wall oven. He and his helper took great care to wipe their feet each time they entered my home, to cover the kitchen island, to remove the oven doors and the unit itself, and to not damage my custom built cabinets. The men quickly solved the problem that was suspected during the initial visit (Douglas knows his trade!) and restored my unit and kitchen back to its original state. Best of all, there was no cost to me since my unit is still under warranty!

I am writing to formally express my disappointment and frustration regarding the handling of my brand-new KitchenAid dishwasher warranty repair, which has now turned into an unacceptable experience.

KitchenAid referred me to Flamingo Appliances to perform the warranty service. From the beginning, the process has been extremely disorganized and poorly managed:

First appointment: The technician was sent to the wrong address and never showed up.

Second appointment (one week later): I was told the technician would arrive with the necessary replacement part based on the issue I reported. Instead, the technician arrived with the wrong part.

Third appointment (another week later): On the scheduled service day, no technician showed up at all. I later received a phone call stating that the correct part had arrived damaged.

Current status: It has now been over two weeks, and I am being told that KitchenAid does not have the required part and that there is no estimated time of arrival.

This is a brand-new appliance under warranty, yet I have been left without a functioning dishwasher and with no clear resolution timeline. The repeated scheduling failures, incorrect parts, missed appointments, and lack of communication reflect extremely poor customer service from both Flamingo Appliances and the warranty process as a whole.

Josh from Flamingo was fantastic. Always a positive experience. my LED refrigerator light needed replaced for my quad French door Whirlpool refrigerator. So happy it was under warranty.

Great job Josh! Thank you for your kindness.

Thanks
Anastasia Held

We are pleased and grateful with this company. Eddie serviced our Jennair refrigerator. He was punctual, and promptly found a solution to the problem. We highly recommend this team of professionals to service your appliances.

Repair call was excellent. Service man was competent and professional. We are less happy with Flamingo because our original appointment was cancelled at the very last minute, after multiple confirmations. This survey will not let me enter the correct answer to the pricing questions because the charge was $0 for this warrantee service.

I had a great experience with the technician -Alexis- who repaired my refrigerator. He was friendly, professional, and clearly knew what he was doing. The repair was done quickly, and my fridge is working perfectly now. I really appreciate the quality service and would highly recommend.

Andrew is our go‑to guy at Flamingo. He’s incredibly knowledgeable, helpful, and consistently patient. We’ve had several issues with our washer, and he always shows up with a smile and takes the time to walk us through the fix. If you ever need service, ask for Andrew. We highly recommend him!

Horrible people to work with. First of all, you wait on hold more than half hour. I had an appointment for a Whirlpool washer under warranty that Whirlpool made me an appointment. I took off work to meet the technician and they cancelled with no explanation, just an email for me to reschedule. I called after half hour on hold, they never even apologize, i was forced to get another appointment otherwise no service. I got appointment for today and technician was supposed to call me half hour prior to coming and never did and I do not know anything at all about what went on. I just was giving an email with his progress stating on progress and nothing else. EXTREMELY BAD SERVICE. NOT RECOMMEND AT ALL.

The most Unprofessional, Disrespectful people time. they will schedule and cancel last minute. First schedule Dec 24,2025 repairman called to cancel because no part with him. Reschedule Dec 31, than send message that will not come because the part was with other technician. I am cancel my trip to costa Rica to spend time with family, reschedule doctor appointment, rearrange all work schedule. and flamingo appliance services just keep cancelling. Daniel Moreno You as CEO please respect people time. if you cant handle the job Please please don't take the job. Please don't waste people time. Please hiring reputable worker that know how to do scheduling. Not just send out time and cancel. People has live and thing to do.

To all of you out there If you are dealing with a warranty claim through Maytag or Whirlpool, you do not have to accept Flamingo Appliance Service. Ask them to assign different service company.

Thank you DANIEL MORENO because of you i must cancel family trip, cancel holiday parties at my home.

My $600 Maytag dishwasher (MDB4949SKZ) didn't work out of the box. Maytag sent a repairman from Flamingo, I believe his name is Jordan. "Bad motor" was the diagnosis. He came back a few days later and installed the new motor/pump assembly (the parts come together). I installed the dishwasher on my own, and reinstalled it after he left to make sure it was just right. Ran first full load successfully. I can't vouch for Flamingo's pricing or anything because this dishwasher is under warranty, but I appreciate that he quickly diagnosed and fixed the problem.

A bit disappointed that the refrigerator could NOT be fixed and that the part originally came in damaged. This means I have to wait longer for a new fridge. The full report is not yet in so I have to wait again so I can follow procedures thru my warranty company.

The repair person ,CARLOS, was excellent and professional and understanding.

Jeremy in the past had repaired my washing machine and I was very impressed with his professionalism and
Friendly manor. The best part is that's working as good as new.
So this time my dryer wasn't working as well as it had been. I called Flamingo and requested Jeremy. They assigned him. And he was on time .with his smile
Took care of rhe problem and now I'm
In good shape.

Excellent service. You can track where the technician is as it relates to your appointment. Super efficient, friendly and clean. No mess left behind. Highly Highly warrants five stars.

This was the quickest and most efficient service call that I have ever had at my home! Alexis was prompt, had the replacement part, and from start to finish was done in my home within 15 minutes. I blinked and my dishwasher was fixed and Alexis was done.

I just want to give rave commendations to Carlos who serviced my washer and dryer. He did an exemplary job on both and was competent, professional and did not take a long time to correct the problems. I would recommend him any day if you have issues with your appliances!!

Eric was terrific-really. Very very knowledgeable, professional, friendly. Most important-he resolved our problem! With our previous refrigerator, we had to have numerous service calls and we saw a number of different repair people. Eric is absolutely the best we have ever had. Highest recommendation. This call was on warranty.

They're technicians especially Omar and Rey are excellent and knowledgeable technicians. They were always on time and they were able to troubleshoot and repair my refrigerator ice and water dispenser. All of the parts used were factory original parts. Furthermore, Flamingo Appliance has a very good email/text scheduling system that keeps you updated of the timing of the technicians arrival on the day of the appointment. I can't comment on there pricing since my repair was done under an extended warranty from Whirlpool. I was very happy with my experience with Flamingo Appliance Services.

Flamingo Appliance Service provided a good service. Jesus, the technician, was courteous and knowledgeable. He identified the problem quickly affecting my washer.
One suggestion to Flamingo is to carry basic replacement parts. We had to wait one week to finally repair the equipment waiting for the part
Tnank you

Absolutely unacceptable experience. The technician was a complete no call, no show after I took time off work specifically for this appointment. I rearranged my schedule and lost income for nothing. Not only did no one show up, but when I called the company, there was no answer.

It gets worse — instead of contacting me to explain or apologize, the company rescheduled my appointment without my knowledge or consent. That is completely unprofessional and disrespectful of a customer’s time.

Communication is nonexistent. Customer service is even worse. I requested to speak with a supervisor and was told I would receive a call within 24 hours. It has now been over five days, and I still have not heard from anyone.

This company clearly does not value its customers’ time or business. Very poor communication, very poor customer service, and zero accountability. I would strongly recommend taking your business elsewhere unless you’re prepared to waste your time and be ignored.

This company pushed me out for two weeks, then canceled my appointment one hour before they were supposed to arrive. Then want me to reschedule for another 10 days out.

DO NOT USE THIS COMPANY !!! These guys are terrible. Costco forces use them; they never answer calls, and their tech support is nonexistent. DO NOT USE this company.

They refuse to answer calls and push you to worthless AI tools. Call a real company in your local area, not these AI Bots. I you call a person, you will have service in a day or two

Our technician, Reynaldo, was prompt, professional, and friendly. Our Whirlpool issue was a recall and under warranty. Ray came with part in hand. He knew exactly what he needed to do, and got it done quickly and effectively. I was very impressed with Flamingo Appliance Service, who are authorized dealers for Whirlpool. From setting up the appointment, to completion of the work, Flamingo was engaged and kept me informed along the way. Thanks Flamingo and Rey, for a "job well done."