HVAC reviews in Oldsmar, Florida

Air Zone Air Conditioning and Heating charged me to clean the A/C Evaporator coil. two and half months later the unit stopped working. This company did not send any report to the warranty company after the initial work order was dispatched to them. When I reached back to the warranty company they had to dispatch the work order to a different company. Then, I found out from the new company that the unit coil was still dirty and needed to be pulled out for cleaning. Air Zone sent a technician back to my place for a follow up and cleaning of the evaporator then they assured me the unit was back in working condition.
However, While cleaning the A/C evaporator the technician damaged most of the fins on the evaporator. Consequently, the unit does not blow cold air at all. Air Zone sent another technician out to look at the unit and now they are telling me there is refrigerant leak and they need to replace a valve, but they refused to repair/replace the part that they damaged. They ruined my unit and now I have all kinds of issues: warm air, refrigerant leaks but Air Zone is trying to convince me that the damage to the evaporator is not responsible for all the problems I am experiencing. Regardless of the cause, they damaged my unit and they need to fix or replace it.

Had my winter check-up and was short on Freon and was able to correct the problem immediately. Also made sure system was all in excellent condition. Air Zone technician was professional and right on time and went right to work.

Mike performed a very thorough service inspection of my air conditioning unit.
Performed maintenance inspection on the unit to discover that the Freon level was below standard. Installed one pound of Freon as needed. Overall excellent service call performed by Mike R.

The installers were very good, the "Boss" at the end would not take a cashiers check and I had to leave work to go directly to the bank to given "cash" to the company. Very strange to refuse a cashiers check???

Very professional and honest about what service was needed for our air conditioner. Responded quickly when our unit quit working at night. The technician was excellent. Definitely will use them again.

Oscaly came to my house to perform a duct inspection. He was very thorough and very knowledgeable. He was able to answer all my questions and put my mind at ease now knowing our house is sealed tight. I will be using Air Zone Air Conditioner Services in the future for all my Air and Heating issues.

I have a great experience with the company from the first interaction. They were able to identify problem fast and offer possibilities and the most effective solution with flawless installation of two stage HVAC system in one day and very short period of time, regardless of the high demand during summer time. Very much appreciate the attention to details and flawless execution! Thank you Air Zone Air Conditioning and Heating Team!!

My technician Johnathan was very professional and nice. He fixed my issue and helped with referring a product to help the household with allergies. I highly recommend. Thank you

I have a home warranty and feel I really shouldn't have to get so heavenly involved. I'm the customer. Most of the people who work for Air Zone are nice but need to take care of the customer at all cost. They know what they are doing but fall short on customer service.

Mike was totally awesome and what a technician and company of high integrity. If you owned this company - you would want Mike and all those I dealt with to be part of your family and team. This is not my business and the trust factor is everything. I am so happy to have been introduced to them - they are A/C company that will do my HVAC Maintenance - starting in 2 weeks! I am happy and proud to recommend them.

Technician came out and my mother in law told him the issues we were having (air sometimes shuts off, and air not coming out of furthest bedroom from AC unit) he opened the unit suggested routine Maintenance and a $4,000 cleaning. I’ve talked to several other AC companies and they said that’s an absurd amount. I feel like the tech was trying to take advantage of my elderly mother and father in law. Switching to a company who comes out a diagnostically fixes things and is reasonably priced.

I regret ever trusting this company with my HVAC maintenance. Back in March, I scheduled an annual tune-up. The technician told me everything was in perfect condition — both the indoor and outdoor units. He only recommended replacing the UV lamp, which I agreed to. I specifically asked about the capacitor (since they typically fail every 6–8 years), and he assured me it was fine. Based on that visit, I renewed my maintenance plan for another year.

Two weeks later, the outside unit failed. The issue? The capacitor — the very part I had asked about — had completely stopped working. I was charged again for a service call, labor, and parts, even though they had just “inspected” the system. After complaining I was refunded for the service call.

Then, a few weeks ago, the system failed again. This time, the indoor unit was leaking significant amounts of water, causing a complete shutdown. A different technician came out and said the coils were full of mold and recommended replacing the entire unit instead of repairing it.

To make things worse, I later discovered that the UV lamp — the one they replaced back in March — had never been plugged in. The power cord wasn’t connected at all, meaning the new UV light I paid for wasn’t even working.

Frustrated, I called the company to cancel the maintenance plan and requested a refund of the $129 fee. I was told by Maria that it was non-refundable — adding to the long list of issues and leading me to write this review.

How does a company go from claiming “everything is fine” to recommending a full replacement in a matter of weeks? The lack of attention to detail, poor diagnostics, and refusal to take accountability are unacceptable. Their technicians seem undertrained and inconsistent, and their customer service is just as disappointing.

Bottom line: this company is unreliable, unprofessional, and not worth your time or money. Save yourself the frustration — look elsewhere.

I couldn’t ask for more! Mike arrived promptly and got right to work. He is a doll and really knows his stuff. When he recommends something he explains the why and doesn’t push too hard. I would recommend Air Zone to anybody and everybody!

Air Zone installed a new unit in my single family home 6 months ago. No issues and free 6 month checkup done and system is running great. Would recommend.

Technician Gage C. arrived on time and performed the normal A/C tune-up, as required. He was finished within 30 min.of arrival. And assured me that my A/C unit was running at normal capacity and if I had any problems to call AirZone ASAP. 12/11/2025. 👍

We have had several disappointing experiences with airzone. A small problem with the AC was misdiagnosed .Many, many calls were unreturned by management and we eventually had to pay another company to fix the problem this past summer! Since we had already paid for our yearly , check up , we decided to give them another chance... The Technician literally spent 5 minutes here and told us it wasn't necessary to check the air conditioning or go up into the attic To check the handler. We were pretty shocked by that as this was always checked in the past .We not use them again .

Kevin came to my home to service the a/c. I recently purchased the home and knew the a/c was old. I discussed with him continued maintenance or purchasing a new system. He did not pressure me at all. I made the choice to purchase a new system. Two days later Boris installed the new system. Both of these gentlemen were very kind, efficient, and respectful as I was working from home and participating on Teams calls. Overall I’ve received excellent service from Air Zone

The only reason they are getting one star is because zero isn’t an option. We had a tech come to our home, he told us we had a Freon leak and that he fixed it. We continued having issues and requested another tech to come out. That tech also informed us there was a Freon leak (the leak the was supposedly fixed by the last tech). The kicker is that NEITHER of these techs reported to our file that they found a Freon leak, in essence either lying or withholding information which has now affected my ability get it fixed through my home warranty company. We asked my home warranty company to send someone besides this company, we were informed by them (choice warranty), that they can only send this company because they are contracted with them. So now we have to literally verify the paperwork they are sending to choice warranty. I find this company to be completely untrustworthy.

Air Zone came out quickly to my home and was able to identify the issue with my unit. Ken was incredibly nice and showed me what was wrong, walked me through the process of repair and was honest about what maitenance needed done. It was a positive experience

They were timely for their appointment. Went through everything on my air-conditioning did all the repairs. The technician had great communication with me through the whole thing

Technician was prompt and got right to work. Explained in detail everything that was in need of repair and took pictures to show us. Very well mannered and professional and knowledgeable. Will absolutely hire this company again.