Appliance Repair reviews in Orlando, Florida

I would like to thank Matt Bargar. He is hands down the best service technician that I have worked with in my 30 plus years. He is extremely knowledgeable, friendly, hardworking, reliable, and knows how to do just about everything. He has great communication with me, he explains the problems in detail, and promptly gets me back running. He is an exceptional asset to your company. I only wish him the best.

Best Regards,
Taylor Ebersole Dining Service Director
Legacy Pointe at UCF

If I could give Zero I would. We gave an abundance of information, shared videos and photos before a technician was sent. Then once the technician arrived I specifically asked if he had seen any of the information we submitted, to which he replied no. So I sat with the technician, explained in detail and showed photos and videos of the issue. An hour later he comes outside where I was and says the issue is the gasket, to which I replied, that’s not the issue and reminded him of the video I had just shown him, where the gasket was perfect and the problem still existed. He took a deep sigh turned around and went back in, as if his only job ( fixing broken equipment) was a burden. He came back out 10 minutes later and said it’s because the drain line was kinked in the back, and he put a couple of clamps on them and said it would solve the issue. I knew it wouldn’t, and said to him directly, I don’t believe that’s the solution but he is the tech after all, so let’s try it.

The very next morning same issue as before, water all over the floor from the cleaning cycle. Over $800 billed, no solution. The clamps fixed nothing.

4 days later they sent me a quote for the gasket. $480. I went in partstown spent $132 on the OEM gasket for rational, watched a short YouTube video and successfully changed the gasket myself. Did that solve the issue? Of course it didn’t, but we already knew that it wouldn’t! Thank god I had enough common sense to not pay these people another $480.

It’s incredibly frustrating to invest 20-30k on rational stacked ovens, and then have only 2 companies who are certified to work on them, when these are the type of “results” you get. I’ve sent several emails, no one cares.

Avoid this company if you have a rational at all costs.

Never showed up.

Ok ok

Great service technician from the moment of arrival. We are greatful we discovered this company for our servicing needs.

Terrible service! Waited over a week for them to come out. They could not fix but said they would send an estimate. 10 days later, no estimate. Got someone else to do the repair but they still charged me to come out and do nothing including not give an estimate. Tried to call but only got transferred to voicemails that were full. Never again.

We have a MTI 40-C AutoFryer that fries product at our bar. There’s only a handful of companies that does maintenance and repair on these units in the state of Florida.
We needed to replace the motor basket assembly and Tech24 came out and did a FANTASTIC job with the repair. Bennie, the tech, was on time, knowledgeable and showed me how the part was going to be installed.

I use Tech24 anytime I need something done right.

They came out to check 2 things....our stove & our fryer. They had to give us a quote to fix the stove...took 3 weeks and the quote was twice as much as buying a new one. They checked the fryer that same day, told us it was a bad cord & they could order a new one. They took the cord with them (did not have permission to do so) & after 3 week of nagging them, told me they couldn't get a replacement & had to send the cord back to me via fedex. I replaced the cord in 3 days (less time than it took for the cord to come back). Their very bad technician, came out one time, did absolutely nothing & then had the audacity to bill us for coming out twice even though they never came out a second time. Since they never did a thing in our restaurant, why claim you came out twice??? They are still trying to charge us an additional $500 (and we already paid over $500) for one trip out to do absolutely NOTHING. Do NOT use them unless you want to be charged a ridiculous amount, harassed monthly and never actually get anything fixed. It's a huge scam - trying to double bill!

My Experience with this Company was the worst one I have ever had with any company. I walked though the door and the first thing I heard was we not interested , no Hi or Hello. The roughest was unreal. Do not spent your time or money here. A friendly warning!

Tony was great, helped diagnose the problem and got new parts ordered and installed. Tony had a great demeanor about him and I appreciate his work. Around 500 to fix my washer kind of sucks but it is pretty standard as far as appliances are concerned, unless you want to do things yourself. 2 parts were replaced. The machine new is 1200 though so it's worth fixing once IMO

Gabriel and Landon were awesome! Next day service! Quick and easy. Appointment setting on Google was a great feature.

Gabriel and Nery did a great job. Our dryer stop working late Sunday evening and they came out Tuesday morning and not only fixed the problem but basically gave a turn up and cleaned out the entire dryer, giving us 15 more years. I highly recommend them

I had an outstanding experience with Alexander, and he absolutely deserves to be recognized. His customer service was truly next-level — he was incredibly friendly, patient, and made the entire visit feel comfortable. He never made me feel judged or stressed about the issue; instead, he explained everything clearly and treated the situation with total professionalism and respect.

Beyond being highly skilled and thorough with the repair, Alexander’s attitude and kindness really stood out. He’s the type of technician who makes you feel like you’re in good hands from the moment he arrives. My parents were here during the appointment and were so impressed that they took his information on the spot so they know exactly who to call when they need help.

Alexander is a big reason I’ll be recommending Appliances USA Pro to friends, family, and anyone who needs reliable appliance repair. If you can request him — do it. You’ll be glad you did.

Our serviceman (Raphael) was professional and quickly diagnosed the problem with our refrigerator. He ordered a new thermostat & in a couple of days was problem was fixed. I would rate this company 5 star, he was honest, dependable & did quality work! Definitely would use this service again!

Nery and Manuel were quick and efficient. I do have to note that the office gave me an 8-11 window and they didn't show up until 12. A call or text indicating they were running late would have ended up with a 5 star rating.

Our service tech was wonderful. Raphael was honest and thorough in diagnosing our problem. Most of a ll communication was first rate and quickly made the necessary repair. Can't say enough about my experience with them. Will use their services again.

Rafael did a great job fixing our gas oven. Feeindly, knowledgeable and prompt service. I would call them again and recommend to friends.

Alexander was great! I have a stacked washer and dryer system, and he was able to tilt it to get to the filter on the bottom. The whole repair process was very fast and their online booking system and weekend appointments were very convenient. Overall, the cost was kind of expensive, the whole repair took about 10 minutes to pull the clog out of my drain filter And it cost $270. However, still providing five stars because the tech was great and I would never have been able to access the filter on the bottom on my own the way Alexander was able to.

Juan B. and Gabriel were extremely helpful and knowledgeable on how to fix my washing machine and dryer. My lint was clogged to a level I couldn’t fix myself, and they were great at explaining the problem, showing photo evidence, and checking in that I was satisfied with their work throughout the whole process. They were both very respectful and considerate of my time as well. Great work.

Alexander was very professional and knowledgeable. He quickly diagnosed the problem and explained, then he quoted us a fare price. He then got to work and in no time at all our washing machine was up and running. I would highly recommend this technician.

Thank you Alexander

Gabriel and Deandre were professionals and took care of our broken dryer in record time. Fast,
Courteous, knowledgeable, and efficient. Excellent experience. I would highly recommend their service for any damaged appliances. They were able to clear out all of the lint from the drier to the roof as well.