Appliance Repair reviews in Orlando, Florida

Great service

Wow worst experience ever 5 hours to change a compressor and 1/2 of the time the guy was confused and expecting overtime hahah ..

RIP off charged us $610 to come out for 5 min and order a part....total tech time from house to restaurant back to house was less than an hour

Very good service. They stand by their work.
Excellent response time. They are the best

This company is the worse, they overcharge and arrive on site late and the unit is still not fixed then I ask them to recheck, and I was told 3 weeks terrible company…

They provide fast, reliable service every time. I rely on them as a service agent; they've never let me down.

Choose another Service, these guys are rip offs. I schedule an appointment for them to fix my fryer and the technician has to call mfg tech service to run a diagnosis which I already did.
When I spoke to the GM to set up the appointment to fix the machine he should have told me that they didnt have the part I paid 423 dollars for them to come out and tell me what I already knew. Do not contact these people

CAPS Orlando has Merged with Heritage Orlando and as part of Parts Town Heritage Parts merger plus they are under new Management. Furthermore, they have new office staff to provide customer an overall service experience. Give them another chance.

One of our restaurants had our MerryChef toaster oven go down and the Technician, Jesse Frary, that Commercial Appliance sent out was not only one of the most helpful and knowledgeable Techs but also the most patient. We will definitely be asking for him by name again!
Thanks for all your hard work!

A perfect certified install and start up with Pitco fryers. A certified install and start up is the key to success for any operator. Job well done Commercial Appliance!!!

Great Customer service! Easy scheduling and fantastic follow up. Technician very knowledgeable and efficient. Fixed the problem and checked all the wires. Highly recommend.

Didn't disclose all their costs to me when I set up for a tech to come out. Was my first time using them and they knew that. I asked what the hourly rate was and they said $110, but failed to tell me the first 30 min is counted as an hour, and they charge travel costs and travel time. The tech was here for an hour and 15 minutes so I assumed it would be around $150. It ended up being $380. Even their invoice doesn't mention first 30 min as being an hour. When I called to complain they offered me a $50 credit for future service. I would not have used them had I known what all the costs would have been to begin with.

Never again! rip off ! FOUND out LATER they had charged my card $1078.00 more than stated in my original review. Paid $800 to repair oven. Oven did NOT work after tech left. Charged me $311.00 for a return service call to look at his BOTCH job repair!! They demand your credit card and charge for repairs not made. Tech lied when I asked what i was signing. These people should be ashamed of themselves. Pathetic! Talking to higher ups is a run around. Ripping off restaurants struggling due to Covid 19. Disgusting, We finally opened back up only to have no oven . Thanks to Commercial appliance parts and service.

Commercial Appliance Parts & Service responded quickly and professionally to my warranty claim for my convection oven. The tech they sent was well informed and polite and resolved my issue in one visit.

Michael done an excellent job fixing my pot wash machine, would highly recommend him for any work needed.

We are a Christian rescue mission located in Melbourne, FL. They fixed our commercial Blodgett convection oven promptly and professionally under warranty. Awesome service.

I called them since one of my ovens was not working and they came out same day. They ordered the parts and had it finished by the next day. I was very happy with the fast service.
I will be using them in the future instead of my previous service group that was not as timely

I've used this company in the past and know they over charge for services. But I gave them another shot as I thought they would be prompt as they are a large company. They have a slick way of always creating another visit for trip changes and service costs. On this last service to repair a walk-in freezer they took over a month to complete. During the first visit the tech told my staff that he won't be back for several weeks as a part needed to be ordered but the tech stated it was BS and he could of returned the next day? The tech complained about the company and stated that he's quitting after he's done with our service. It took them over 4 times and I paid over $6,000 for a freezer repair. I could have purchased a new one. But the tech stated they would never suggest that as they make more by him coming back out each time. They called me after the repair was finally completed and credit me the last service only because I stated what the tech had said to my staff. I know that I still paid a substantial amount for a repair. Compared to other companies in this field they were double the cost. Not an honest company to do business with. They are slick on their services.

Matt has been serving Vivoli for many years. We appreciate his quality of work and hustle to make sure equipment works smoothly!

We are now about $4K in (and over 4 weeks) into trying to repair our combi oven, and the issue is still not resolved. At this point, we’re also $4,000 broker with nothing to show for it. Communication has been extremely challenging — you call an 800 number only to be transferred to a local office, and getting a call back is nearly impossible. I had to call daily for a full week just to get back on their schedule. Unfortunately, the exact same problem we originally reached out about is still happening. :(

Raglan road Irish pub:

We have had our kitchen equipment services performed by many other companies but commercial appliance truly has the best customer service and satisfaction

Communication is always great and the technicians are respectful an get the job done accurately and cost effective

Reinaldo is the most knowledgeable and friendly service technician I have ever had the privilege to work with. He takes pride in what he does and always explains the issues outright. Would recommend all jobs to them for sure