Appliance Repair reviews in Orlando, Florida

I can’t say this about any of the other services in regards to ac’s and dish washers but when it came to my Samsung 65inch tv Oleh was swift, efficient, knowledgeable and very professional! Thank you so much Oleh! I’ve had my tv since February and one of the sensors went out causing the screen to randomly black out and he fixed it so fast! Thank you!

Wouldn’t give them any stars if that was an option, costumer service is the worst, the phone will ring for 15 minutes and hang up.
After the initial visit where they do the diagnosis they came back a week later with the wrong part, said it would take a couple days to order the correct part, days later I get a text saying they will need additionally 2 extra parts, when those were never mentioned and they didn’t run any diagnosis their second visit.
At this point it has been more than a month and my tv is still not mounted because they left it open their second visit when they said they would be back the next day with the correct part.
It has been so terrible that I will never be buying samsung products again. They are supposed to be professional and responsible as an authorized servicing company for Samsung, they are the most irresponsible, uncaring, useless company I have ever had to deal with.
DO NOT BUY SAMSUNG PRODUCTS, the company does not care for customer service when they keep companies like this as their representatives.
Should be ashamed of the way they rip customers off and take advantage of you once you pay for the diagnosis.
Everyone, from Leah in the unexistent customer service to Mr. Lee that shows up to do the “repair”shouldn’t be working in this field.

Called Samsung and they sent this company to me to fix my cooktop. Technician comes out after being explained that 4 burners work, with the 5th one not being able to be turned on with the touch button. Technician comes out, takes apart the cooktop and after frying the board all the way, decides to turn the power off at the breaker. Now the cooktop is totally useless and the guy has left a mess all over the place, not to mention he scratched the outside stainless steel frame. Technician then calls me to tell me the stove doesn't work at all and that I will need to buy the part for $600 to get it fixed. Currently I am waiting for them to investigate the issue and Samsung has also told me they will be calling them to fix the issue as well. In addition, I have now hired a lawyer and will see where this goesand if i will end up needing to use him. I have called them numerous times but always end up getting music with no one really answering the phone or when someone actually does answer (needs to be early as it seems they do not answer the phone after 4ish) they tell me they are looking into it and then proceed to send me more texts on how much I will need to pay to fix their mistake. Unbelievable. I will update the post as things progress.

Would give them zero stars if I can. Just know If Samsung sends them out to repair your item your screwed. Very dishonest company. God forbid you have a single bug in your tv in Florida. They will void your warranty. I’d never buy another Samsung product. 1 year old $1500 s95b done because of a single bug. 1 bug to them is an infestation. Where is the infestation?

My review was for HSN out of Glen Burnie MD. The company changed its name and location but using same Google information. Beware!!

12/24/2024 Update: Refrigerator still working after my DIY repairs.

04/03/2024 Update: One year later and still working after my $50.00 self-repair. Amazing how this company is in business.

10/03/2023 Update: As of today, it is still working. Maybe I should start my own SAMSUNG repair business and take their clients.

4/12: I figured out the problem on my own.
After I put the refrigerator back together, I found that the actual (only) problem was that the refrigerator side (sealed system) was low on freon. $50 in parts, vacuum pump rental, and a few hours of time and it's working again. See new photos.

Pretty SAD that a homeowner was able to repair what trained SAMSUNG technicians at HSN and the SAMSUNG online support could not figure out for their own product.

7/4: Both SAMSUNG and HSN will not respond. Wonder why?3 service tickets and the issue is still not fixed. This company's technicians do not know what they are doing. They don't speak English well so when they call SAMSUNG online tech support to get help, they don't understand the question or direction being provided by the English speaking online support.
First tech replaced parts after online tech told him that was not the issue. Second tech looked at same parts and then claimed he could not fix because the company does not work on products over 5yrs old.
My refrigerator supposedly has a 10yr compressor warranty but since they don't know how to fix it, they refused the ticket from SAMSUNG. Gets better. This is the only authorized service center for SAMSUNG in the DMV. I refused to sign the 2nd work order since the product was never fixed and they charged me anyway.
Charged 318.64 for service and parts that did not fix the issue. Both SAMSUNG and HSN management points the finger at the other for the refund. I filed a BBB complaint and posted several reviews. Also reported the transaction as fraud to my credit card company since I did not authorize. DO NOT USE THIS COMAPNY. Next step for us will be small claims court to attempt remedy.
#DontTrustHSN
#NeverBuySamsung

0/5 Stars – Unacceptable Service and Lack of Accountability

HSN is a Samsung-contracted service provider. I was required to pay a $130 scheduling fee upfront simply to secure an appointment. The scheduled service window was 9:00 a.m. to 1:00 p.m. It is now 4:20 p.m., and I have received no communication whatsoever from the company.

I have called three times. During each call, the representative stated that the technician “has the parts on his truck and is on his way,” followed by, “You should receive a call from him within 20 minutes.” No such call ever occurred.

At the time of writing this review, I am on my fourth call. I have been on hold for over 10 minutes while the representative attempts to contact the technician. The call was ultimately "accidentally" disconnected.

At 4:32 p.m., I initiated a fifth call. I was told the scheduling fee would be refunded and that a scheduler would contact me within 15–20 minutes to explain what happened. It is now 5:00 p.m.—well beyond the stated time frame—and I have still not received a call. When I contacted them again at 5:07p.m., I was told to wait an additional 10 minutes due to a “requested callback,” after which the call was again abruptly disconnected by Jeremy (the call center service "professional").

This pattern reflects a complete failure in communication, professionalism, and customer service. I will continue pursuing a refund and will be contacting Samsung to formally report the performance of their contracted service provider. I will also be filing a complaint with the Better Business Bureau. In addition, I will share this review on social media - DAILY - until this is resolved.

Consumers deserve transparency, accountability, and basic respect for their time. My experience with this company has demonstrated none of those standards.

Honestly I was very skeptical when I read all of the bad reviews but the 2 technicians that came to my house to fix my 77 inch Samsung tv which was still under Samsung warranty, could not be more professional. They were in and out in about 30 minutes and even helped me mount my tv back in the wall. The tv had a board issue and they got it replaced and had the tv fixed in no time. I would definitely use them again in the future for any fix you need on your Samsung tv. Thank you guys for helping me fix my tv.

The reviews were on point when recommending Reliable Appliance Repair! Their response rate was instantaneous, professional opinion was honest, and I would highly recommend them to anyone in need of service. It’s never easy to deal with refrigerator issues, and they made this experience seamless.

Would definitely recommend this company. Our dryer broke at 11 PM, and Brian came out by noon the next day to assess the problem. He quickly figured it out, was transparent about the cost and made sure to get my ok before moving forward, and finished the job quickly. Thank you so much, Brian! You took a lot of stress out of what could’ve been a very stressful situation :)

Honestly, I had called a different repair service first. I got an automated response that "my call was very important" and that it would be answered soon. After waiting until my call was next to be answered, I was kicked to voicemail and never got a response. When I called Reliable, an actual human answered the phone! After just two rings! I was scheduled for repair for the very next day. The dispatcher even contemplated trying to squeeze me in that day, but it was logistically ineffective. The serviceman called when he was on his way (early!) and got right down to business. My dryer was fixed quickly with parts that were in the van. No delays or run arounds. The price was reasonable and the entire "show up fee" was waived because I got it done then and there. I hope I don't need to get any other appliances repaired any time soon, but if I do, I know who I am calling first this time.

We’ve exclusively used Reliable Appliance Repair for our appliance repair needs. Mark is super quick to respond and has gone above and beyond to make sure our appliance repair needs were addressed. His team is the best.

Rafael has been out numerous times and can get to the bottom of the issue quickly, while providing thorough explanations on the issue and what they need to do to fix it. His work is quality, he remains professional no matter what, and is timely and prompt. I know when Rafael shows up, its getting fixed the first time.

I literally trust nobody other than these guys.

These guys are great!! Top notch! Had an issue with my water not coming out of the dispenser and they had to order a new filter housing for me. They got the part in two days, came out the next day, fixed it in about 30 minutes and everything worked great! Mark, the owner, followed up with me personally via text and phone call and was not only professional but extremely empathetic and sincere about making sure I was happy with the service. A+++ and I will definitely use them again if I have another issue!!

Excellent Service. In the middle of the preparation for Hurricane Dorian, our refrigerator stopped cooling. We called for a service and they were very professionals. The next day Brian called me to let me know when he was going to arrive. He checks the refrigerator very quickly and let me know the problem of my fridge was not fixable. He was very educated, patient and ethical. He never tried to give me a silly option to overcharge me for something not fixable. I appreciated their honesty and highly recommend them.

I could not be more pleased with the service! I was impressed from the moment I called for an appointment. A very nice lady arranged for a tech to come out and check my refrigerator. The tech, Rafael, was very courteous, knowledgeable and professional. He diagnosed the problem, explained it to me in detail, and gave me an estimate. A few days later, he came back and installed a part that had to be ordered, and everything works perfectly. After he left, I called to leave a message about the good service, and got voice mail. I realized it was after hours, so I just hung up, planning to call back in the morning. Within a few minutes, Mark texted me asking if he could call me later. The communication was great, and the tech arrived within the scheduled window, calling ahead of time to let me know exactly when he would arrive. He even gave me some advice about my finicky clothes dryer!

Mark was extremely responsive, accommodating, friendly, and helpful. I called on Friday evening with a washing machine issue, and his business partner Rafael was able to come fix the issue on Saturday afternoon. Rafael was super nice, helpful, and efficient as well. He was able to fix our washing machine quickly (an issue that another repair company had been unable to fix the day before), and we were back to having a functioning washing machine within less than a day of my first call to them. Thank you!!

Reliable was the best appliance repair company I have ever used.
They were at my home quickly and repaired my dryer the same day.
Honest and reliable, Brian was very enjoyable to work with. Reliable
will be my appliance repair company from now on

Brian actually arrived early to try to find out what’s wrong with our dryer. He couldn’t figure out why it isn’t agitating. But the service call is good for 90 days so he said to call back if it acts up again and hopefully he can catch it in the act and do some more texting to figure out what’s causing it.

Mark spent his time over the course of several conversations helping me with advice concerning the purchase of multiple refrigerators. He is a knowledgeable professional and a good man! I TRUST and HIGHLY RECOMMEND his company-- Reliable Appliance Repair.

Reliable Appliance Repair is honest and as their name says reliable. My dryer stopped working and a friend recommended that I call Reliable Appliance Repair. Scheduling a same day appointment was easy and they arrived on time.

The technician was knowledgeable and had my dryer working in no time.

I have recommended them to friends and they have been very happy with their services.

Brian came out quickly assessed the problem but didn't have the part. He ordered it and when it came in he called to see if he could come out and install it since he was only 5 minutes away rather than wait for the office to set up an appointment. It's great to see that you have an employee who is willing to go beyond the minimum and make a customer extremely 😀 happy. A self starting employee is a hard thing to find in today's world. All interaction with your company has been professional, friendly and efficient. If I could I would give you 10 stars.

This is the first time I've had to contact someone for appliance repair so I was sure to look at the google reviews ahead of time and they were spot on. I called earlier this week and was able to immediately schedule for later in the week, Brian who came out to repair our dryer was so nice and helpful. He didn't have the necessary part but said he would do his best to get back today or first thing in the morning to complete the repair. He was able to come back and complete the repair same day. Great experience and pricing. Thank you guys! :)