Appliance Repair reviews in Orlando, Florida

Will be using them again, washer was on the fritz . I called they came and conquered my washer QUICK QUICK!! the only delay was I needed part ordered but that was only a day wait. Good price , LG recommended other people we said H-E double sticks with that we're going with local home town heroes💪🛠️ im jus glad we dont gotta do laundry at my in laws no more😂😂💯💯💯

Would give zero stars but forced to give at least one.

From the beginning of our dealings with Conway Appliance they (Darlene) were extremely rude. They came to our home on a Monday and took the parts for our ice dispenser and said we would receive a call in a "day or two" with the price, etc. We reached out to them that Friday and received a response from "DAR" that "The Tech told me what parts to order and they're on the way and wasn't that explained to me already?". Totally made it seem like I was bothering her and we never authorized parts to be ordered until we approved the price.

I responded that I'm sorry I bothered her and she responded "WAITING FOR TECH TO RETURN MY CALL-WITH CUSTOMER NOW"

It's Tuesday of the following week and we gave up and went to the office to pick up our parts. When I walked in, I said I'm here to please pick up the parts from our refrigerator and before I could go on, she said with attitude and hands flailing "AND YOU ARE?!" I told her and she said not all the parts are in and I said I do not want the new parts, just our original parts as we're finding another company. I also asked her if she knew that there were a number of reviews online with a similar bad experience and she said, while laughing, "WELL ISN'T THAT WONDERFUL! Lesson learned, always check Google reviews first.

Not sure if perhaps Darlene is a family member, but as a small company, customer service should be the highest priority.

I called this morning. The lady who answered the phone told me, after obtaining some basic information about the problem, that she would have to check with the technician re: part and that she would call me back with the info. She did not call me back. I called later in the afternoon and she was rude and short with me on the phone when I asked if the technician would come out to inspect the oven that needs repair first before ordering any parts. She cut me off and was really unpleasant on the phone. Customer service is more important than the repair service, in my opinion. This company lacks it. I decided to go somewhere else, as a result.

Mark was our serviceman. He arrived on time, was very courteous and professional. Our dishwasher wasn't working well. He found the problem and fixed it for a fair price. He also gave me some tips on how to maintain and operate the machine better to prevent future problems. This was my first time using this company but I plan to use them again in the future!

A friend highly recommended Conway Appliance Repair to me. Mark was very friendly and helpful. He fixed my ice maker very quickly. He even recommended a great plumber to fix my leak under the kitchen sink.

My dish washer had went on the fritz and it was very old. It was not dispensing water and smelling hot. I then bought a new dishwasher from Lowes and installed in myself. Again is was not dispensing water so I was thinking it was something I was doing wrong. I went into Conway Appliance and explained to them what I had done. They said they would be happy to come out but it sounded like I did everything correctly. They said it was probably just the new dishwasher because of the brand I purchased is know for that. I then returned the dishwasher and purchased yet another new 1 with a different brand name. Bingo! Dishwasher worked fine and Conway Appliance saved me the price of a service call. Thank you so much for your help.

One would think it would be a simple thing to get an appliance repaired but, not so! After many phone calls, unacknowledged voicemails, and cancelled appointments I finally found my way to Conway Appliance. I called on a Thursday and booked an appointment for the following Monday. They were friendly and accommodating, the technician SHOWED UP (unlike two other companies) and was ON TIME. Best of all, he fixed my washing machine with no difficulty. He explained what had caused the problem and knew just what to do. I was back at work before my lunch break was even over. In this age of disposable everything, it's good to know I have someone to count on who can keep my house running without my having to spend a fortune.

I've used Conway Appliance over several years, first for my washing machine and now for my dryer. I've had excellent customer service each time, from making appointments that fit into my work schedule, to the courteous, helpful, and practical advice I've received from Josh. I have recommended them to friends and will continue to do so.

Professional. Friendly. Knowledgeable. Thank you for fixing my washer so quickly!

What a great experience. Josh came a little early. Was quick to find out the problem on my dryer and gave me a referral for someone to clean my vent. Service charge is cheaper than most! I would definitely use them again

I had the same experience as the last reviewer. The owner came out to look at my oven and was there for less than 5 mins. They could not repair my oven because parts are not available. This could have been done over the phone for $0. Instead, they charged me at a rate of $1,020.00 per hour. ($85 for 5 minutes). I called to ask for this fee to be reduced - the woman said she would ask the owner and let me know. I got another bill in the mail - no change to the fee. Feels like robbery!

Josh and Mark have both been out in the past month to help us out. Josh fixed our dryer and Mark fixed our dishwasher for an affordable price and both did a great job. Darlene was nice and professional when scheduling our service calls. We've been customers for almost six years and have always experienced great service and friendly employees!

Unfortunately, They are a bad company. I had a hard time with them. I ordered a dishwasher, and I was not at home when their came and installed, but my dad was, however, there was no heads up and my dad did not know it was a wrong one. After several attempts trying to contact them, they simply would not come back with the right one or call back to replace or suggest a solution.
Their final answer: " it was in a stall, so it was mine." It is a low class one. I had to put more parts in to keep it running. At the moment, I could not afford another new one. So no, I also did not get my money back. Did I overpaid, absolutely.... Never, never again will I use them.

I called Conway Appliance Repair to look at our refrigerator. The owner, Mark, came out and was in my house for less than 5 minutes, told me to call to see if it was under warranty and left - seriously gave me no other information at all. I was charged $85 for less than 5 minutes of his time and for a very unhelpful experience. When I finally decided to call to address my concerns regarding their service and to see if they could waive the $85 charge, the woman that I spoke with argued with me and made me feel like it was my fault the experience wasn’t helpful. She agreed to talk to the owner about my concerns and said she’d call me back to follow up. She never returned my call and instead sent me another bill a month later.

Excellent service from our repair technician, Josh. Josh who was there for a Washer machine repair, explained everything he did to diagnose the problem. We had to wait for a part which he came back and installed in no time at all.

A huge thanks to Matt Morgan (we called them first) from Morgan Appliances for recommending Conway Appliances when he felt he could not do the repair.

Conway Appliance service charges were very reasonable. For a reason I don't want to say, I vacillated between four and five stars. Since my issue was not with Josh, I'm going to stick with the five stars! Our dealings with him we're spot on. I will not let the other issue take away from the service we received. I certainly would recommend them!

We had purchased a dishwasher from a big box company, and the box company botched the install. We called Conway Appliance and they took the time to answer the questions we had that they could answer, and then provided information for a contact that could address some additional questions that we had on the poor installation. The information we got from that contact was invaluable. We really appreciated the time and effort that Conway Appliance put in to help us. We have used them before for fixing issues in the past and we will use them again in the future.

Conway Appliance Repair saved the day! Our fridge went down just before a holiday weekend where everything would be closed on Monday. They not only fit us in before the holiday, they also picked up the part and came back later the same day so our family wouldn't be without a fridge for days. Darlene, Josh and Nick all went above and beyond and we truly appreciate their kindness, expertise and excellent customer service. I would highly recommend them.

Very professional, arrived on time and were done within a hour! Fixed my LG washer with a leaky valve. After service, pushed the washer back and reconnected all the water lines I had disconnected in a panic! My neighbor also used them to fix an ice machine with good results. Definitely would recommend and will use them again. Thank you Josh!

from Darlene in the office, to Mark and Josh...had a great exoerience fixing the leak in my refrigerator from the water/ice maker..and also replacing the ice shoot on the outside of the door. accomodating, knowledgeable, i thought reasonable and also very nice..will definitely recommend Conway Appliance and will use them again..

Conway Appliance Repair has been great to us! We have used them twice and had great experiences both times. This time, we needed our entire cooktop replaced and they were able to find the part, take it back to their shop and spent hours taking it apart to fix. We really appreciate them going the extra mile to save us money.

Only giving 1 star because 0 stars is not an available option.

I own a Samsung refrigerator/freezer, purchased at Costco. I called Samsung customer service, which ultimately identified my problem as requiring a service call. The call was tentatively scheduled for today, and referred to Home Service Network, Inc. ("HSN"), a service subcontractor to Samsung. HSN called to confirm the appointment, and we set the time for between 12pm and 4pm today, 1/9/2020 (this is after I requested a MORNING appointment with Samsung). This morning, I received an e-mail confirming my service appointment for TOMORROW! The e-mail said I should call the number it contained if there was an issue; however, there was no number in the e-mail. When I called the local office, the phone rang and rang and was never picked up. When I called HSN's main office, the person with whom I spoke said that she could see where the appointment was "written" on the calendar for today but was "in the system" as being for tomorrow. When I asked to speak with the manager, she said she IS the manager. When I said that she needed to get somebody out TODAY as promised, she said that she was "sorry" but could not do that - and she is the MANAGER. When I pointed out that blaming computer systems for human error was a cop out, and that their BBB "F" rating and ratings between 1 and 2 stars on Google and Facebook seem to indicate a pattern, she simply asked if I "wanted to reschedule or not". I informed her I would be calling Samsung and demanding service from another provider.