HVAC reviews in Orlando, Florida

Frank Gay was great. Professional and courteous service from Joseph. He also helped us out with a year subscription for plumbing, electrical, and HVAC at a crazy good price. As an aside, I was concerned about having to mop our floors again, but without request, Joseph had shoe covers on. This type of attention to detail goes a long way with a busy family man. Appreciate Joseph and Frank Gay for the awesome repair, fair assessment, and excellent pricing. Frank Gay all the way!!!!

We’re really happy with our service. Mario came out within 3 hours of us calling and was able to fix everything we needed with our water heater. He did a very thorough job and seemed to be very knowledgeable. I would highly recommend them to anyone looking for high quality service.

Brian Valentin arrived within the promised time frame and was very honest and professional. The appointment was for a duct cleaning service but I ended with new AC installation. Brian explained while a duct cleaning service may provide temporary relief the main problem was the Ac unit which was very old and which I had plans of replacing next year. He was very polite and explained everything that in a way that I could understand so as to make an informed decision. Thank you Brian and keep being honest you will see your reward.

Devin was professional, knowledgeable, and patient throughout the service. Although he arrived a bit later than expected, he took the necessary time to properly diagnose and resolve the plumbing issue. He explained each step of the process clearly and made sure all questions were answered. I’m very pleased with the service and would confidently recommend this company to others.

Thoroughly disappointed!!! On Feb 8th I called Frank Gay to my residence to fix my toilet and electrical. The electrical was done with no problem. The toilet could not be fixed and had to replaced. I purchased the toilet myself and Frank Gay technician installed it.

Fast forward to present day, I noticed that there toilet is moving. I call frank gay on Friday 10/10/25 to schedule an appointment for a technician to come to come out to my residence and repair the toilet. I was told that there would be a $39 charge because I was not under warranty. Okay!! Fine!! I didn’t agree with it but, fine.

A frank gay representative was at my home on Saturday 10/11/25 to access problem. I was quoted a $430-$700 price tag to repair/ correct an installation that was installed by Frank Gay.

I requested the number to a supervisor or management, didn’t get either. The technician called his supervisor and I was told that the original technician who installed the toilet will return to correct his mistakes.

I was given a date of Monday 10/13. Time frame 14:00-16:00. I received a text message on Sunday confirming the appointment. Monday comes and the appointment service window has been changed to 14:00-18:00. The time slot came and went. I never received a phone call or message saying anything. At 18:02 I received a missed call and voicemail stating that my technician will not be able to make it…….. After I’ve missed work and waited 4hrs already……… I was given, not asked but given a new appointment time for a Tuesday 10/14 8:00-12:00. I received a message this morning at 8:55am stating that my technician was running behind. The day came and went, with no further communication from Frank Gay and my toilet is still broken.

I’ve called and requested a supervisor or manager and I was given a “ I’ll pass the message along and you’ll receive a call back”.

0 out 10, I do not recommend. I’ve waisted my time and money on this company. I’ve experienced extremely poor customer service and installation.

Update: my technician just arrived @15:45. I had 8am to noon service window. He stated that there as note attached to my service stated “ do not arrive until after 14:00”………… WHY????? I didn’t request that and the voicemail I still have says 8am to noon……Great customer service!!!! Nonetheless, Alex has been extremely apologetic and he’s correcting and completing the job. Due to his professionalism I’ll bump my review from 0 to a 2 out of 10. I still missed two days of work. Customer service and communication from the telephone staff leaves little to be desired.

Justin B you’re an amazing tech. I had multiple companies out here and Frank Gay is the only one who came out. Fully repaired my equipment and didn’t BS me. You have my trust and earned my business for life. Setting up maintenance with my other houses with you! Appreciation for a solid company with quality experienced techs. Price is higher than others, however the quality is what you pay for and I truly believe that now!

We had a great father/son team come out to install a new A/C unit. They were incredibly kind and professional, did a fantastic job. They even went above and beyond, to make sure the air handler was better seated on the platform and made the filter more accessible. The finished product looks amazing - very professional job. They also came back out to take care of a minor thermostat issue a few days later. Really happy with the new system and the care Hermivier and Javier took in making sure their work was of the highest quality. Appreciate Frank Gay Services employing people like them!

We’ve lived in this house for 6 years. The AC unit is 18 years old and finally gave up the ghost…and less than 48 hours later we have a new AC unit and a cool comfortable house thanks to Frank Gay and technician Louis Rodriguez!

We called Frank Gay and even though it wasn’t an emergency they gave us a same-day appointment. The technician who came out quickly evaluated our unit (it was pretty obvious that it needed to be replaced) and gave us an estimate, answered all of our questions, was super thorough, and was polite and personable. He took lots of pictures to share with the installation team so there’d be no confusion and no running off mid-repair to find the right parts. And he gave us all the information needed to have a smooth installation the next day.

The installation team (Louis and his associate) arrived the next morning and worked very hard nearly non-stop in the blazing July heat for 4.5 hours to complete our install. Louis answered every question that I had and was happy to let me observe and photograph his progress. When they were finished I was amazed at how nice the new unit looked, not only because it was new but because the two technicians were meticulous and did an awesome job cleaning up after their work.

By the time they were finished the house was 85F, and just 3 hours later it was down to 76F! The new AC is working perfectly. We are SO grateful for the stellar job that these guys did, and very happy with the responsiveness, skill, and professionalism demonstrated by Frank Gay and their employees. Absolutely recommend Frank Gay for AC installation (and probably all of the other services that they offer too!)

A few final tips:
- Leave a clear area around your unit for the techs to be able to work BEFORE they arrive.
- Make sure you tell the techs what thermostat you’re using if it isn’t the one that came with your AC (for example we use a Nest)
- Consider being a good host and have some cold drinks and snacks ready for your techs, these guys work hard and could use hydration and a boost!
- Yes, these services are expensive, but *you get what you pay for.* The quality of service + materials was WELL worth it.

First time maintaining a water heater. Michael Myers efficiently worked on flushing and replacing my unit’s anode rod while answering tons of questions on best practices and how these units work.

My unit was probably not maintained in over 10 years, so the anode rod was very hard to remove, but he didn’t give up.

Very satisfied with the received service and information!

Jose Ayala
Was our Tech He was able to fix our shower water valve, that was leaking for a year. We attempted to fix it ourselves three times and failed (please don’t do this, they have everything and you don’t)
The work was clean and beautifully done were very please.
We can describe how happy we are with the service Frank Gay company offers. We are now members and cannot wait to continue working with you guys on all of our home improvements.
Regards
Rios Fam

I had such a wonderful experience with Frank Gay Services, and I can’t say enough about my technician, Brad Davidson. He repaired and replaced my kitchen sink, installed a brand-new faucet, and put in a new garbage disposal. On top of that, he also replaced the toilet in my guest bathroom.

Brad was incredibly knowledgeable and professional—he truly knew everything and explained things clearly. He was also so friendly and personable that we really enjoyed having him in our home. He worked non-stop from start to finish, making sure every single detail was taken care of.

Brad went above and beyond to meet all of our needs, and it’s rare these days to find someone with his level of dedication and expertise. I will absolutely be calling him again, as I already have more work I’d like him to do.

Highly recommend Frank Gay Services and especially Brad Davidson—you’ll be in the best hands!

We requested somebody to come look at troubleshooting our tankless water heater. He was very professional, personable and knowledgeable. After presenting all of the options we ended up scheduling for an upgraded installation a couple of days later. We had the same person for the install. We are 100% happy with the work that he did and the communication process through Frank Gay Services!

We called Frank Gay for Plumbing services. They sent a technician next day, which was appreciated. We knew exactly what we needed. We had replaced our fridge and the water connection wasn’t tying properly to the water hose so it needed to be replaced. We are not plumbers so we let “the expert” do the inspection. One hour later he provides a quote of $8,000 alleging our home needs all kinds of repairs. Mind you our home was build in 2019. My husband specified we ONLY needed the broken piece replaced and he provided a quote of $1,300 (can buy me another fridge for this price). He alleged even drywall work needed to be done because the whole thing supposedly needed to be replaced. We paid the $39 visit fee and decided to call a local plumber. This technician came in, told us what the fridge installers told us, which is one piece needed to be replaced. 20 minutes and $75 later our fridge water dispenser is up and running with a metal replacement (not just plastic).
Added photos of the before (red circle on the piece that needed to be replaced and showing the whole area Frank Gay technician wanted to “fix”. The after photo with the metal replacement and the hose already connected.
Bottom line: If you want to spend thousands of dollars in repairs you don’t need, by all means, call Frank Gay.

Frank Gay came yesterday for a burst pipe issue. I was up-sold a water softening system for the house that required electrical work in the form of an electrical outlet and tapping inyo the the outside electrical panel. The electrical work alone was $600++ . I went out this morning and noted the outlet they installed lid does not close bec a use the wiring frim the water softner plug is in the way. Becausr of the wire in the way of it closing the electrical outlet is open to allow in water when it rains. The cover is not going to seal properly or be water proof and does not lock. I called customer service this morning. I told them the electrical outlet needs to be up to current standards of weather proof water proof and that can be locked. That I don't want an outlet that will not be a fire hazard to my home. I am paying them around $4000 for this job and want it done right. She said it will be $39 for them to come out today and look at the outlet and if not covered by the warranty there will be additional charges. I asked to speak to a manager and was told unavailable. No one has called me back. I checked with the City Of Deltona and no permit was pulled for the water softener neither the electrical. What happened to good customer service that addresses the concerns of the customer and where customer satisfaction still means something?
The young man who told the story about Greencove Springs returned to "fix" the problem today 11-21-25. Once again you are holding the checks and balances alongside me, Mr. G. Thank you.
I have updated my rating to 3 stars as the electrical outlet cover now closes and subsequent follow up from customer service in Daytona Beach. Hopefully there will be no further issues.
As another update. Since I have put in the water softner my electrical bill has increased around $100 per month. This is a hefty price to pay for ring around the toilet.
Further more, in my opinion if the sales men they are sending out to our homes to up-sell, are working on commission this should be declared in writing prior to said sale to the home owner as it seems like there might be a conflict of interest at play here. In my case I was not informed upfront what water softening company they are affiliated with and with the option of choosing another brand.

Chris Childress from Frank Gay Plumbing was amazing. Very professional and pleasant. Estimate was done on the first day and was repaired the following Monday. Looks great! Now I have hot water for the laundry, (only had cold due to the leak,) and no leakage! Thanks Chris! 😁 And drywall fix will be scheduled for tomorrow.

Hector & Anderson came to install a new HVAC system for my home. Very respectful, and ON TIME. Very organized and clean. They left the place good enough for me not to even think about touching anything.

The system worked perfect and super silent.
I almost wanted to replace the stand where the old system was, but they did such a good job they left it good as new.

Thak you so much

Alex did a courteous, professional and detailed explanation of what was found and the options available to resolve the issue. I plan on working with Alex to resolve my issue after I finish the more pressing things currently ongoing so I hope early November will be fine.

My two experiences with Mills Air thus far have been excellent. The first was a diagnostic visit by Dan, who did a thorough job of identifying and explaining the issues with my AC system and laying out a solution. He answered all my questions and performed the work in a friendly and professional manner, and even offered discounts where possible to help bring down the cost of parts and service. His strong technical expertise and excellent "bedside manners" made me confident to enroll in the service plan that Mills Air offers for twice-yearly maintenance visits and discounted prices on their other services. I just had my first maintenance visit today with Kamal, which confirmed for me that my experience with Dan was not just a fluke, because Kamal likewise did an excellent job of identifying and explaining issues with my AC system, patiently and helpfully answered my questions, and laid out the pricing of potential solutions transparently and with no high-pressure sales tactics. We even had a pleasant personal conversation about our respective countries of origin. Based on my experience, I highly recommend Mills Air for their technical expertise and excellent customer service.

The company is fast collecting payments from customers for 2 system inspection visits, but they don't send customers what's included on this payment, and how about not calling to set up the visits. There needs to be better communication within the departments in the company.

They like to recommend additional gadgets, even if the AC unit is working properly...I guess that's how the co makes extra money..

It definitely can be better!

In reply to your comments on 7/31/2025, I was the one who called to schedule the first visit, there was no service. As a matter of fact, the staff who showed up didn't even bring the necessary equipment to check the outside unit. He was the one who I paid the 2 visits. Since I never heard back from your company, I ended calling to schedule the 1st of 2 visits for the so called " maintenance". I speak with facts. On top of that, how about if I drop here the details of the call offer yesterday, and a copy paste of the email if I amended this review. I can add more details for public knowledge.
It will be best if we end business.

Kamal has provided service maintenance for our system on several occasions and has always been very professional and courteous.. His knowledge and expertise is above and beyond and is always able to answer any concerns.. Today we had 2 blue UV lights installed to help ensure that we maintain clean quality air and help in prolonging the life of our system..

The techs at Mills are very knowledgeable. But every time they come out they want to improve on my system and it is always costs $500 or more. Can't you do senior discounts?