Water Damage Restoration reviews in Orlando, Florida

DeWann came the day we called him and he was prompt ,professional , knowledgeable and explained everything. His crew Ernesto and Richard couldn’t have been nicer and cleaned everything meticulously and always on time. Ernesto always explained the process and where the clean up stage we were in . Everyone here provided an outstanding service . Would definitely recommend to anyone .

Ernesto, Richard and Luis did an excellent job. Ernesto got the job done quickly and efficiently. Ernesto listened and took care of my concerns. The team was very friendly and approachable. They covered everything up so my kids didn’t get into the mess. I would use ServPro and this team again in the future.

This team was amazing from beginning to end. There was a warm hand off between each person that was assigned to our house. Franklin, Paolo, Daniel and Antonio were professional and over communicated every step of the way both with us and our insurance adjuster so that there were no surprises. Thank you !

Very responsive. Showed up immediately to extract water after a pipe burst. Franklin, Paolo, Luis and Gaudy continued for another week removing all of the damage and mold and documenting for the insurance company. Very professional, offered recommendations and maintained the work space in good order.

Ernesto was wonderful, communicative and professional. We had a terrific experience with him and ServPro in general.

Franklin, Antonio y Gaudi were very professional, courteous and the clean up was great. They made sure I understood what they were doing and kept me informed of the process and progress. Ernesto came and picked up the rest of equipment as well as Sara. They were very helpful.

Google Review: ⭐⭐⭐⭐⭐

I recently faced a challenging situation with a broken water pipe that caused damage in three rooms of our home. Thankfully, my husband called Servpro, and within just an hour, Paolo and Juan arrived at our door ready to help. Their professionalism and efficiency were immediately reassuring.

They quickly assessed the situation and provided us with insightful information and a clear plan of action. We had trouble locating the main shut-off valve at the street, but did shut off the water at the house which ment the broken pipe had a little trickle of water, which could have caused damage to our wall if left. But Juan and Paolo went above and beyond by helping my husband redirect the leaking water into the shower, preventing further damage to our walls. Their willingness to assist in such a stressful situation was truly commendable.

To top it off, their manager arranged for a plumber to visit our home the following morning at 8:30 AM, which was a huge relief considering my unsuccessful attempts to find one after hours.

Over the next three days, Paolo and Franklin consistently checked in on our progress. They were always punctual and took the time to answer all of our questions, making the entire process much less daunting.

I cannot thank Servpro enough for their exceptional service. Paolo, Juan, and Franklin made a tough situation manageable with their professionalism and clear communication. I would highly recommend Servpro to anyone in need of water damage restoration services!

Excellent Customer Service Experience!

I had a fantastic experience with Crystal at Servpro of East Orlando. From the moment I called, she was professional, courteous, and incredibly helpful. She answered all my questions with patience and made sure I had the information I needed. Her friendly demeanor and efficiency made the process smooth and stress-free.

It’s clear that she genuinely cares about customers and takes pride in providing top-notch service. If you’re looking for a team that values professionalism and great communication, Servpro of East Orlando is a great choice!

Highly recommend!

Kevon and his team were incredibly kind and helpful throughout our process w Servpro! We will work with him again if anything like this comes up in the future

We had water damage and Brandon was very professional and prompt in his response. He was knowledgeable and gave us a plan to mitigate the damage. We would highly recommend their service.

A huge Thank you to SERVPRO! They came to my recue during an unexpected flood, and I couldn't be more grateful. Franco, Paolo, Franklin and Luis were incredibly professional, fast, and thorough. Their teamwork and dedication turned a stressful situation into a smooth recovery. Highly recommend their services to anyone in need!

Paolo was AMAZING!! So thankful that SERVPRO was able to arrive quickly after disaster struck. Efficient work ethic, great communication skills, and flexibility with my schedule made things such a breeze! Thanks again, I couldn’t have asked for a better resolution! 5/5 ⭐️

We had a water emergency in our home, and Paolo from ServPro showed up quickly that day to address the problem. He and Luis left fans & dehumidifiers & completely took care of our problem within 4 days. Paolo was extremely knowledgeable, professional & courteous, and both he & Luis left our home dry & clean. Will absolutely call them in the future!

Ernesto and team were amazing. They were thorough and explained each step in the process clearly, were patient with me during overwhelming time, and very professional.

Paolo, Antonio and Franco were very helpful. Special thank you to Paolo and Antonio for their time and hard work on the water damage cleanup in my home! They worked fast and efficiently, and did a great job keeping me updated the whole time about the process and progression of the project.

.Excellent company, highly recommend. All personnel is very knowledgeable in their positions, they thoroughly explained all steps of the process to dry out my home from water damage. Work well with my insurance company to quickly mitigate. Ernesto was amazing and very patient with all of my questions.

The entire team at Servpro was amazing. Constantly communicating and very professional. My main techs Pablo and Jorge were amazing and went above and beyond their scope of work to help us get a plumber out after our water pipe break in our wall. The landlord wouldn’t help but Pablo, Jorge and the entire team made it happen and it got fixed with a plumber they found us. Use this company they know what customer service is about plus their work is amazing!

Extremely impressed with Servpro from the phone call with Franco Percori, manager to the technician Ernesto. They were professional, friendly and took great pride in taking care of my house. I left the keys in mailbox for daily evaluations for Ernesto, he informed me by text when he was coming and leaving. He left everything perfect and could be trusted. Which was a great relief so I didn’t have to take time off from work.
A+++ service all around

🚨 RECKLESS DRIVER — COMPANY DOESN’T CARE! 🚨
I am beyond furious. I witnessed absolutely reckless and dangerous driving by one of this company's employees in a green Ford F-150, Tennessee license plate 67558CP. This driver was tailgating, brake-checking, speeding, and cutting people off like it was a demolition derby — completely unprofessional and a serious danger to everyone on the road!
I attempted to report this behavior through every possible channel — corporate office, local branch, phone calls — and guess what? NOTHING. I was completely ignored. Not even an acknowledgment. It’s clear that this company does NOT care about public safety or accountability.
If this is how their employees act on the road, I can’t imagine how they operate behind closed doors. I will be sharing this experience across every social media platform and review site I can find. People deserve to know what kind of reckless and negligent behavior this company enables.
STAY FAR AWAY.

*UPDATE* I sent out an email to the email they provided below. No response! Like I said- they don’t care. Unreal.

ServPro cleaned my house after a fire. They were very professional, friendly, and thorough. They cleaned everything and did an exceptional job. They took so much stress and work off of our minds. They are the hardest workers I’ve ever seen.
Shout out to Franklin, Gaudy, Antonio, Juan, Lewis and the ladies too!

Excelente servicio