HVAC reviews in Tampa, Florida

Chase came out today, very punctual. Got right to the issue and gave me the options. After listening to my situation, had several ways to help me and get my system back running! So appreciated his empathy and understanding and his desire to be a blessing! Thanks Chase!!

One Way Air goes above and beyond always. Jeff and Kyle and Ashley are a great team that sees everything through! I had the quickest service, and the quickest replacement, and it looks better than i thought it could have!!! Would recomend all my family and friends :)

I called on Sunday afternoon for a problem with my AC. The woman that answered was kind and courteous offering prompt same day service. I set up my appointment for the next morning, as the issue wasn't emergent, and had Tim as my technician. He called to let me know he was running early and asked if he could come sooner. I was very happy to adjust. Tim was absolutely great! He was knowledgeable and explained my issue to me in a way I was able to understand. He fixed everything and made sure we were good to go. I decided to go with their yearly routine maintenance plan as I've been looking for a new HVAC company to work with. Their prices are very reasonable and definitely worth every penny. I'm very happy to have found this company and look forward to having them come for any AC needs I have. Highly recommended One Way Air and Tim the technician!

When our AC quit working on a Saturday we were so thankful when the technician arrived within 30 minutes after I called. Milan was professional and courteous. He diagnosed the issue and communicated our options clearly. He got the unit running again until the work could be done on Monday. Two other techs arrived first thing in the morning and completed the job. We're very happy with our experience with One Way Air and would definitely recommend them.

We had our A/C ducts replaced by One Way Air this week and they definitely deserve this 5 star rating. Tim Serrano inspected our home, drew up a detailed plan and provided a competitive estimate. He was so patient with my many questions and educated us on everything that needed to be done. The two men who did the work, Trey and Mateo, were communicative with each other (and with us) throughout the two days they were here, working as a team, and they did an excellent job replacing all the ducts, installing additional air returns, and cleaned up afterwards themselves too. I am pleased to recommend One Way Air and we intend to move all our air conditioning needs to this company.

I would recommend One Way Air as your go-to HVAC company. Riley was reliable, quick, and knowledgeable. I am confident that One Way Air will deliver excellent service, no matter where you are located in the Tampa bay area, whether you need a replacement unit or expert care.

We had an amazing experience with One Way Air! Tim was incredibly professional, honest, and knowledgeable from start to finish. He quickly diagnosed the issue with our outside unit and got everything running perfectly again. You can tell he genuinely cares about doing the job right no upselling, no nonsense, just solid, reliable work. It’s rare to find someone this trustworthy in the HVAC world. We’ll definitely be calling Tim and One Way Air for any future AC needs. Highly recommend!

My family recently experienced an issue with our AC — the fan was running, but no cold air was coming through the house. I called One Way Air, and they were able to send a technician within two hours to assess the problem.

Chase arrived promptly to inspect the unit and, unfortunately, determined that a full AC replacement was necessary. He was absolutely fantastic—knowledgeable, professional, and patient in explaining our options. We decided to move forward with the replacement, and Chase scheduled the installation for the very next day.

The following day, Trey (apologies if the spelling is incorrect) and his team arrived to complete the installation. They were equally impressive—professional, efficient, and communicative throughout the entire process. Trey kept me informed at every stage, ensuring everything went smoothly.

Overall, I couldn’t be happier with the service we received. One Way Air is a 10/10 company—reliable, responsive, and truly customer-focused.

Chase is very professional, knowledgeable and social. He answers all questions and gives you a sense of trust and relief. He has serviced my home twice and I will continue to request his service. Id give him 6 stars if possible.

Savion at OneWay Air was outstanding. They came out promptly and were professional, knowledgeable, and respectful of my time. Savion took the time to explain what was going on instead of rushing through the job, diagnosed the issue quickly, and fixed it the right way. He made sure everything was working properly before he left and answered all my questions.

Highly recommend Savion and OneWay Air if you want fast, reliable service and the job done right the first time.

Riley did a great job with repairs to our unit. We called around 5pm and he was here by 7pm. Polite and professional, I would highly recommend.

Wow.. what an amazing experience
I started with the AC maintenance plus program as i was uncomfortable with the previous company.. what a turn around
From talking with customer service to meeting the service /maintenance..very honest..trusting and professional
CHASE CARROLL field supervisor.....made me feel i can trust again and believe in his knowledge.. i had a debocle of duct work prior ( unknowingly) and now!!! Professionally done and what a difference.. what a great job! And thank you to Trey and Mateo.. the installers..professional and proficient!

I had a great experience with this company, especially Riley. He was friendly, personable, and incredibly knowledgeable. He took the time to thoroughly diagnose the issue and explain what caused it, the recommended repairs, and how to prevent future problems. The way he explained everything made it easy to understand. I honestly felt like I was talking to a professor 👨‍🏫.
Scheduling was quick and easy, and Riley arrived within hours. I'm really glad I found this company through a Google search and wouldn't hesitate to recommend them.

I had an excellent experience with Chase! He was prompt, professional, and knowledgeable with my AC system. He explained everything clearly, answered all my questions, and ensured my system was running efficiently. He even added an extra piping piece to make for easy cleaning. I felt confident in his expertise. The only downside I wish I would have known the maintenance price doubles with 2 HVAC systems. I highly recommend One Way Air to anyone needing reliable HVAC service!

Rick Lamm from One Way Air A/C was absolutely fantastic. He was professional, honest and extremely knowledgeable from start to finish. He showed up on time, clearly explained the issue, and was efficient without trying to upsell anything unnecessary. You can tell he truly cares about doing the job right and taking care of his customers.
The work was done cleanly and thoroughly, and my A/C is running better than ever. If you’re looking for reliable, trustworthy A/C service, I highly recommend Rick and One Way Air . I’ll definitely be calling again for any future needs.

Dear Riley,
I would like to extend my sincere thanks to you and your entire team for installing the AC unit on such short notice. Your responsiveness, professionalism, and attention to detail truly made a difference.
From start to finish, the customer service was exceptional. Your team was courteous, knowledgeable, and efficient, and they took the time to ensure everything was completed correctly and to our satisfaction. In a situation that could have been very stressful, you made the process smooth and reassuring.
It is rare to find a company that combines quality workmanship with outstanding customer care, and I truly appreciate the level of service you provided. Please pass along my thanks to everyone involved.
I will not hesitate to recommend you and your team to others and look forward to working with you again in the future.
Thank you again for a job well done.
Warm regards,
Hollis Branham

I had an exceptional experience with Riley from One Way Air from start to finish. From the very first call, the scheduling department was extremely professional, courteous, and quick to set up an appointment. They were prompt, organized, and made the entire process feel easy and stress-free.
Riley arrived right on time and immediately got to work. He was incredibly personable, knowledgeable, and took the time to explain everything in a way that was easy to understand. I was given several different repair and replacement options, along with multiple payment options, which truly put my mind at ease and allowed me to make a decision that worked comfortably within my budget.
What stood out most was how genuine and caring Riley is. It’s truly incredible to work with someone who is not only skilled and efficient, but also honest and compassionate. He worked quickly and effectively without ever making me feel rushed or pressured.
I will absolutely recommend One Way Air to friends and family and will continue to use them for all of my future air conditioning needs. Thank you, Riley, for providing such an outstanding experience!

But any of the other companies have had you guys were quick response with me making a last-minute appointment your technician Matt was wonderful. I’d love to have him take care of my maintenances when they are due every six months he went through everything like it’s supposed to be done not like these other companies. I will definitely recommend one way to everybody I know.

This past Thursday Chase Carroll came to my house to give me an estimate. It was by far the best estimate I received and he was the third AC company. One Way Air takes their customer service very seriously which I liked. He also explained the differences and potential savings related to a jump from 5 Ton 14 Seer2 to 5 Ton 16 Seer2. In addition, he worked hard to earn my business. I took a chance and opted for the system he suggested 5 Ton 15.2 Seer2 and the very next day it was installed. The appropriate crane was used. Trey and Matteo were my installers and they did a great job, taking care of not damaging my wood floors where the air handler closet was located. It took only one full day for install. I am happy and my package includes 3 years of maintenance at no cost. They work hard for their 5 star rating which is well deserved. I evaluated the overall cost related to any potential savings from efficiency and tax credits. The upfront cost savings was better than the 10 years of potential electric bill savings and tax credits for my situation.

Chase was incredibly quick at communicating, he came late in the evening because our AC went out. Would recommend him to anyone looking for a last minute service call or a larger repair. Very dependable!

I have been a listener to the MJ morning show for several years now. Recently my air conditioner quit working, and I had my usual air conditioner company come out twice to assess it. The second time they informed me that the AC unit had a leak and I could either replace the coil that was leaking or replace the entire unit. I have heard MJ rave about Plan B AC and called them to get a second opinion. They were scheduled to come out last Friday. They called Friday and informed me that the drivers were having a difficult time finding gas post Milton and needed to reschedule. Ok, understandable. So, I rescheduled for today between 8 am - 12 pm. I received a text message yesterday to confirm my appointment, for today, which I did confirm with them, and they sent me a return text message to acknowledge my confirmation. I rearranged my schedule today so I could plan to be at the house when they came. Unfortunately, no one came, no one called me to inform me that no one was coming, no one called me to ask me to reschedule. I did not call them because I was very upset. I have been without an air conditioner since last week and I was holding off repairing or replacing my unit until I received a second opinion from Plan B AC. I am not going to call them either to inform them how much I am upset about their customer service and for them to give me an unapologetic apology. MJ may be impressed with them, but I am not and will not call them again. I have informed the AC company that I usually have to service my AC to go ahead with replacing my unit. Even if Plan B AC would come out now to assess my AC, I would not have any trust in them because they were not professional enough to contact me about missing my appointment.

In response to your response about my google review, again you texted me to confirm my appointment the day before and I responded via text message which you acknowledged. How was I supposed to know you did not have internet and the issues your company was having? Playing the victim and putting the blame on me is not how your response should have been. I do understand what we just went through, I went through it as well and I was very understanding when you called last week and had to reschedule when your technicians could not find gas. It was funny how I posted this google review and you were able to call me minutes after I posted it. You had my phone number in your text messages where we had texted last Friday and where you sent me the appointment confirmation text the day before. A simple text informing me that you were not able to come would have been nice and I would have understood. I have been without an air conditioner for a week and was specifically waiting for you to come and give me a second opinion. It’s unfortunate that that happened to you yesterday but it still does not excuse no communication with your customers.