HVAC reviews in Tampa, Florida

DO NOT TAKE RECOMMENDATION OF MJ MORNING SHOW.
My story: Scheduled Plan B AC for a second opinion. Received a call saying my tenant turned the tech away. Property manager said tenant let the tech in. Called Plan B AC again who called the tech who said he actually was let in, took a look at the thermostat, and said they don't work on zone systems. Would have been nice to know that in the first place so I didn't waste my time, my tenant's time, and my property manager's time. Also would have been nice to be given the correct info the first time vice having to press the company to press the tech. Update as of 19 May 2025. I returned a call to Plan B AC on Friday, 16 May 25 since they called me to discuss. I left a message w/ the receptionist that I could be called back. I have not been called back so I figured I'd respond to comment below via my original review. I specifically called out Plan B AC to inspect the contactor and motor starter/capacitor. This was part of the instruction I gave to the company when I called to schedule my maintenance request. So to answer the company's question "how are we supposed to know what is going on," simply look at the work order. Again, it is frustrating for a customer to be told "the tech was turned away" when the tech was actually let in to the property but still did not take a look at the work order (contactor, motor starter/capacitor). I agree there is some confusion but it was caused by Plan B AC passing bad info back to the customer, A) the tech was turned away when he wasn't, and B) not to inform the customer that the company does not work on dual zone systems, all of which took time away from me as the customer, wasted my tenant's time because they were at the property waiting for an AC company, and finally, wasted my property manager's time trying to deconflict incorrect info passed from Plan B AC.
Update as of 20 May 25: Company called me, was unavailable, I called back within 5 minutes to speak w/ Jason. Standing by for phone call from him. Plan B AC continues to ask why they were called out but for the third time I would recommend checking the work order/request. Components of the system were chattering and under performing so I wanted a second opinion from another AC company. Plan B AC said they could come out and take a look. Tech only looked at the thermostat, not the AC components requested, and then stated they don't work on dual zone systems. Had the company informed me of this I never would have hired them for a second opinion. Again, bad info from the company coupled with Plan B AC telling me that the tech was turned away from the house, which he wasn't. Overall, the owner (Jason?) seems to have a chip on his shoulder about this review but it's a honest customer's opinion. FYSA, this was scheduled w/ the tenant and my property manger called to confirm. Hoping to help future personnel looking for an AC company avoid one that wastes people's time, has poor customer service, and doesn't give the right info the first time around. If Plan B AC can't pass correct info back to the customer do you really want them working on a $10K system? Dropped rating due to owner's customer service post service appointment. Originally gave it a 2 because the receptionist was nice. Company owner claims 3 different companies looked at my system. False info again. I have a primary AC company and if needed, I'll call out for a second opinion. The fact that the owner checks out a customer's Google review history should speak volumes to this company's (and the owner) character.

Very knowledgeable and kind staff. Showed up on time. Didn't try to up-charge me for additional things I don't need right now. I will definitely recommend them to my friends and family.

I have been using Plan B for over two years now and have been completely satisfied with the tech they have assigned to both my home and my office. Thank you for all of your great work.

We would never use anyone but Plan B ac
Keaton S and Adam did a wonderful job to cool down our home. Look forward to working with them installing our new system
Thank you

Plan B A/C was extremely helpful and considerate of my air conditioner problems. They diagnosed and fixed the problem in 2 days. Justin arrived on time and was very professional and prepared to do the job. price was very affordable. I would recommend that if you are in need of air condition service, please call this company.

My usual AC guy retired and I needed a new one stat. Heard about Plan B on MJ’s radio show on 104.7 and decided to give them a go. Glad I did. The technicians were awesome. They came early, were very courteous to my wife who was home and made her feel safe. Fixed our AC in an hour and didn’t try to sell us a bunch of unnecessary parts we didn’t need. Good prices and amazing communication. They even sent pictures and tracking of the technicians so we knew who and when they were coming. Plan B is my new AC company. Thanks again!

He came in did the job cleaned up after himself? He was really nice. I would definitely have him come back.

They came to maitenance my A/C ended up blowing my curcit breaker & left me all night without A/C. Then wanted to charge me
$150.00 to fix for a $47.00 item. Told them not paying. And i paid for new service plan after they did the cleaning. So I asked them to refund me my $ and they didn't care at all. Said ok. Very disappointed how they would treat an issue. Didn't even try and work with me. Very bad business. Looks like you feel your company never does anything wrong with how you respond to all complaints. Your website says your available 24/7 but I left 3 message and an email shortly after your guy left. No response and I had to call next day. Did not call me.

Justin did a thorough inspection of our system. Justin explained his findings. He explained our options and costs. Justin was clear, well trained and he inspired confidence. No pressure, no gimmicks just the honest truth about our unit ‘s condition .
We would recommend Justin and Plan B A/C.

We’ve been extremely happy with Plan B for the past 2 years. Their membership program has proven to be worth it.
The technicians we’ve had on routine visits have all shown high levels of expertise and professionalism. Customer service has always been fantastic. If we weren’t moving out of the area we would be continuing service and recommend them to other home owners.

I would never recommend this company anymore. They came out because my heater did not work, the unit is only 2 years old. They check it and told there was a bad part and that it would cost $425, but I have a 10 year warranty on parts and when he told the price I was livid, (and yes I know about labor charges) I told him not happening. Found out they were going to charge me $80 for gas and when I found that out (only found that out because I asked them to send me the description of the part they said that needed to fix) that was alone made me even madder. The store was in the Brandon area and I live in Valrico off of 60. I called a family owned business and they came out and told me that the AC had nothing wrong, and that it was the new thermostat, it was programmed incorrectly. I brought that thermostat on Plan B's recommendation because they didn't like nest (got the Eco) which I hate. Nest was better. They told me that the Eco would have done better with the humidity, well guess what I had to buy a dehumidifier because I had so much humidity in my home. To mention I also started getting black mold where the handler was because the did not do a good patch work when connecting the handler to the duct. If you don't take their membership they charge you $200 to come out plus $69 for service charge. The AC company called to say I was defaming them, what I am writing is true, they are just upset that I told the truth. I see that on yelp they only have a 2.3 star. Responding to their reply, I am not confused because that what I was told they I decide to take your membership, ask your tech. I can show you the email she sent me and on the email when I pulled it up says 79 for gas (sorry rounded it off) I went of his and his techs, recommendation, remember when you called me and started yelling at me when I was putting the new AC in, it doesn't matter if you don't like it that's is your opinion. I am not slandering you, I know what was done and what was said to me. I don't need to make anything up. And for yelp I didn't have to pay them to write a review. So sorry I am a telling the truth. You want to change everything now, then talk you your tech and make sure they explain it better. Your partner when I talked to him in beginning was so much nicer then you, you don't know how to treat clients. And again ingot a second opinion and there was nothing wrong with my AC.

Plan B AC has been servicing my AC for 7 years and they are always quick to come when I need them. Great rates and service. They installed a new indoor and outdoor unit for me and maintain them. They let me know ahead of time who’s coming for safety reasons. They know their customers.

It had been over 30 years since we had our ducts replaced. Thank you to Plan B ac for replacing then. We were at the point that we were air conditioning the attic more than the house. Keaton & Justin were professional & did a wonderful job!

Plan B came in when I received a very high estimate from Action A/C after years of being a customer and membership member. Plan B was able to bet that estimate by half just confirming that I was being taken advantage of by the other company. They came out the same day and was able to get the part I needed and a few days later got me back up and running. Thank you

Justin did a fantastic job for us! He was punctual, helpful, and thorough.
He got our system back to normal right away.
We are very satisfied with working with Plan B A/C!

Plan B AC, LLC has been great as a homeowner. They are easy to schedule, came out quickly, diagnosed the issue fast, and had our AC up and running in no time. The tech, Justin, was professional, friendly, and explained everything clearly without any upselling. Pricing was fair and transparent. Highly recommend them if you want honest, reliable service done right the first time.

Thanks to Keston and Adam for providing a friendly, but professional service.
They listened to our concerns, and addressed the issues.
We are looking forward to continue to use your company for service.
Thanks!

I called plan bB AC at 8:00 this morning and they were at my house by 2:00 and my AC is up and running now at 4:00 and like brand new I couldn't have asked for a better company and helpful service. They were wonderful. I would recommend them in a heartbeat!!!!
Keyston & his partner was wonderful & very helpful!!!

Plan B AC company has been to our home a free times and their employee, Justin, has always corrected our issue to our satisfaction. Justin is extremely knowledgeable about our unit and is always courteous, professional and performs his work in a thoughtful manner. Justin has been in the AC repair business for over ten years. He goes over an above to please us as his clients. We are very happy with this company and will keep using Plan B for our Air Conditioning needs.

Justin very professional and knowledgeable. I have heard of Plan B A/C from The MJ Morning show and I am usually skeptical about advertising unless it was word of mouth referral but their service was great and like as advertised they only recommended what is needed and no more. I will use them again and recommended them too.

Keston did a good job. He listened on what seems to be the problem in our a/c and provided a diagnostic and service on what was exactly needed. He is very skilled and knowledgeable and was able to accomplished the job in a timely manner.