HVAC reviews in Tampa, Florida

Very thankful I called Air Masters and that they sent Chris! He was immensely helpful during his service and was really knowledgeable and extremely polite. He was able to address the issue I was having with my AC while also informing me of the different things to consider as a home owner. His attention to detail was really appreciated.

I will be using air masters to conduct my ac service in the future and will be asking for Chris.

Seth Thompson came out to inspect our entire system. We knew we had a duct leak and wanted to know about a return installed in our master bedroom. Seth was professional and very knowledgeable. He worked with us to create a plan to address our needs without any high pressure sales.

Technician Chad provided excellent service. When he completed the service he provided copy of the inspection via email.

These guys always do a fantastic job. Gary and Chris are the best. And their friendly office staff are always so nice and helpful! I’ve been using AirMasters for a long time. So grateful that I found them when I did. They not only service your equipment at a most fair price, they educate you on your system.

We appreciate you guys sending Chad our way. He did an amazing job assessing and servicing our unit. Very professional and pleasant. See you in 6 months sir.

Update: Immediately after I left my review, someone called me and got me in touch with the General Manager, Tony. He sent a technician to my home to scope the ducts, and it was the same one who came to my home during the duct cleaning service. He identified an area was missed and said they will come back to clean it. Tony then calls me and tells me to get a remediator to clean it. I called a remediator and he said he legally can’t do it. I call Tony back and he says “of course a remediator can’t do it, a ventilation company will have to clean it”
What does the “V” in HVAC stand for? Is this company not an “HVAC Contractor??” I asked Tony to complete the job, guide me in the right direction, or refund me. Now he won’t answer my calls or texts.

I wanted them to resolve this and not have to hire someone else.
My home is recontaminated because for weeks they refused to call me back and they neglected to clean the duct/inform me someone else would have to do it. DO NOT USE THIS COMPANY!!

I trusted their expertise, their words of assurance, and their reputation. I had 10 different companies come out before moving forward with them and I’m heartbroken and frustrated that they’ve treated me this way. I’m a first time homebuyer in my 20s, my elderly grandfather lives with me, and I work full time. I don’t have the experience, time, or money to fix the mess they’ve left. I’m so disappointed.

Original: I’m actually DISGUSTED with how I’ve been treated post-service. I have left 10 messages over the course of a month patiently waiting for a call back only to be ignored.

Over a month ago I paid for a cleanout of my ducts and AC unit due to mold. Testing indicates it’s still present in my ducts and after WEEKS of trying to get ahold of anyone my original rep, Zach Sheider, asked I share the results. After that, it’s been more weeks of radio silence. I call and get told someone would contact me but it’s never true.

If anyone bothered to return my calls they would know I’m only asking for them to come back out and fog my ducts again. I am signed up for their annual maintenance service but after this I’m cancelling. My brother down the street spent $11k with them on a new unit and I thought I should call the company that installed his new AC. I would’ve liked to recommend this company but I DO NOT RECOMMEND. What a shame because my family does real estate and clients always ask recommendations for services. This company is going on the list of AVOID.

If you look at my other reviews you’ll see I share only positive experiences. For me to leave a bad review really shows how terribly I feel I’ve been treated. Maybe someone will decide to call me back after this.

Anthony provided OUTSTANDING customer service/care during his 11/7/2025 service appointment at my S. Tampa home, demonstrating a professionalism that is second to none!

Not only was he exceptionally courteous, he clearly went above and beyond with his initial diagnosis leading him to identify multiple immediate and potential long-term electrical issues, that would likely contribute to another HVAC system failure in the future. Thus, it being an absolute no-brainer giving Anthony the green-light to mitigate these collective issues following his well-communicated, cost-effective gameplan and genuine concern for ensuring the overall safety my home.

Since the NOV 2022 installation of a new HVAC system, Air Masters of Tampa Bay has provided me nothing short of exceptional customer service throughout our relationship. Without a doubt, Anthony’s recent service appointment has raised that bar considerably higher. It is my expectation that he receives not only internal recognition following this review, but also favorable consideration for future positions of increased responsibilities and affords him opportunities to lead/mentor others on how to deliver that same elite customer experience that I had, during my recent service call!

Excellent attention to detail - good structure in place for following processes as trained for installation, quality assurance checks, and an overall professional but friendly demeanor with everyone I dealt with (Chris, Alex, Marx, Seth all come to mind). This was our first major home project, we replaced our air handler and compressor, and it could not have gone smoother. While we did pay a slight premium compared to the competition - the added promotional perks on top of the quality of work was absolutely worth it.

Had an issue with my AC unit not blowing out cold air. A technician came out and said that I had low Freon and he put in 3 pounds and the unit work temporarily. Two days later, the warm air returned and so did the technician seemed like the situation was temporary resolved, but he was more concerned about selling me a new complete system then doing what was necessary to fix the existing problem. I know it’s the slow time of year for the AC business, but I think the technician that I had was more of a salesman than a AC technician. Moral of the story do your homework get as many estimates as possible.

AirMasters Tampa did an amazing job for us, and I really want to highlight the work Anthony did during the installation of our evaporator coil on the air-handler unit. He was incredibly professional from start to finish my guy was focused, detail-oriented, and clearly experienced. You could tell he took pride in his work, and he made sure everything was done correctly and efficiently. It’s rare to see that level of care these days, and it gave us a lot of confidence in the whole process. Highly recommend AirMasters Tampa, and especially Anthony, for any HVAC needs.

Our 20 year old upstairs A/C system finally failed just before a holiday weekend, with temperatures hovering in the low 90's. After inquiring with several A/C companies, we decided to go with Air Masters and install a new Trane system. While the price was very competitive, we also appreciated that the sales person spent a lot of time determining what was best for our needs and explained all of our options without giving us the impression of a hard sell like some of the other companies. We scheduled the installation 8:00am the the day after the holiday and the crew showed up right on time. Several years earlier we had replaced our downstairs unit with another company, who did a sloppy job and actually damaged our deck when moving the unit into place. The installation process with Air Masters was completely different. The were extremely careful, especially when carrying the air handler upstairs. However, it was during the days after the installation that validated our choice of Air Masters. Because we decided to keep our Nest thermostat, they sent over a separate technician to verify it was wired correctly. A few days later, they sent over an installation supervisor to validate that everything was installed correctly and dial in the system. They also sent over a separate technician to verify that all code requirements had been met. All of these technicians were knowledgeable, polite, and took the time to answer all of our questions. One even fixed a drain pipe on our downstairs unit had been incorrectly installed by the other company. Now we have an upstairs system that works perfectly and are confident that it will perform at peak efficiency. We cannot be more pleased with our choice of Air Masters.

Scheduling of my service appointment was fast and easy. The tech was very knowledgeable and professional. Explained to me in detail the issue with my system and what was needed to fix it and nothing more. The tech Anthony was great, professional and hard working.

CJ is just a great technician. He's prompt, thorough and efficient. Always willing to explain things in a simple way and offer options both near and long term.

Called Air Masters of Tampa Bay for a non-working AC unit. I was quoted a $128 diagnostic fee over the phone, but wasn’t told until the tech arrived that it covered only 30 minutes of diagnostic time. I was then informed that additional time would cost $185/hour, plus repair costs.

Tech Miguel diagnosed a bad contactor and quoted $368 in labor to replace it (bringing the total to $496, including the diagnostic fee). He also pushed a $284 "service plan" that would give me a discount on the repair and diagnostic fee, claiming it was "valid today only." Despite the company website advertising “free diagnostic evaluation with completed repair,” the diagnostic fee would not be credited or waived if I proceeded with the repair.

I declined the repair and service plan and paid the $128 diagnostic fee. After ordering parts myself, I replaced both the contactor and capacitor for $38 total and restored the unit.

What concerned me most:
• Pricing details not fully disclosed until arrival
• High-pressure “today only” sales tactic
• Diagnostic fee not credited toward repair
• Labor quote that felt excessive for the scope of work

If you need HVAC service, I recommend getting multiple quotes and checking reviews across platforms before deciding.

I have been a customer for many years and highly recommend them for new installation and also servicing on my Trane equipment. I am completely satisfied with the outstanding services and Charlie came out twice to do my maintenance along with others and I am very grateful for the great care I have received and the entire staff there really genuinely cares for me and provides me eith the very best of everything. 10++++

The office staff (Amy and Veronica) and the technicians (Anthony and Miguel) were all excellent and professional. They did exactly what they said they would do and in the timeframe that they said. We had a coil issue with our Trane unit that we had installed by another company about 1.5 yrs ago. Air Masters was able to get the parts and to our house the same day to verify the issue, and the next morning Anthony and Miguel were at our house early morning, and worked diligently and professionally to get it repaired by early afternoon, and when finished, Anthony described in detail all of the work that they accomplished. We highly recommend Air Masters.

Seth was both professional and personable. He described exactly what he would be doing, updated us regularly to include pictures when he did things like inspect the duct work and always asked before moving anything. Job was complete and thorough and Seth cleaned up completely when done. We were very pleased with the work and highly recommend Air Masters for all HVAC needs.

Chris was excellent. He was very thorough, took the time to explain what he was seeing and why, and focused on actual solutions instead of immediately trying to sell me a new system. I really appreciated how transparent and knowledgeable he was. It’s clear he cares about doing the job right and making sure the customer understands what’s going on. Highly recommend Chris and Air Masters of Tampa Bay.

Chris was great! He offered helpful suggestions when he came out for my maintenance, and did a did a great job when he came back to complete the additional services. He was professional and friendly, and took the time to explain everything he was doing. I couldn't be happier.

He was very professional and nice. He went through everything that was done or needed to be done. The only hiccup was when he put the air sanitizer or whatever it was in the vents. He asked that I put fan on on unit and it did not work. He said he was able to do it from the system, but not from my thermostat. So fan doesn’t work. So that was an issue that was not addressed. He ended up using the AC in instead of fan. He thought it was odd, but that’s it. Anyway, again he was very good. I just had that one concern at the end of it all that I think could’ve been addressed more. Again five star excellent guy, please I would absolutely use him again. Just next time I would like everything addressed when doing maintenance or preventative

I have used Air Masters for years. My husband used them before we were married and he was an electrical engineer.
Air masters has always give prompt, excellent and reasonably priced service. Quality products and friendly polite thoughtful service/employees