HVAC reviews in Winter Garden, Florida

They showed up on Christmas Eve and looked at our unit. Our current HVAC contractor told us we needed a new system but Titan came out for a second opinion and told us the unit was fine! We will be changing companies now.

I had an excellent experience with Titan Air Conditioning and Heating! From start to finish, their team was professional, punctual, and highly knowledgeable. They quickly diagnosed the issue with my system, explained everything clearly, and provided a fair and transparent quote before starting any work.

The technicians were courteous, respectful of my home, and ensured everything was clean before they left. The repair was completed efficiently, and my AC has been running perfectly ever since. It’s rare to find a company that combines great customer service, technical expertise, and honest pricing, but Titan delivers on all fronts.

These guys installed my system 14 years ago, and have kept it up and running ever since. Knowledgeable, polite and prompt. Good guys.

Excellent service as always. Jason and his team are quick to respond, courteous, and professional. Highly recommend Titan Air.

Randy was my technician. He was prompt and very knowledgeable. The maintenance was done throughly and actually worked with me to ensure that I understood what he was doing. Carol in the office was also able to help me out with any questions I had.

Will was very informative and polite. Would recommend him and his company. He was honest and thorough. Will use u guys for maintenance every six months.

I had a hissing sound coming from the outside unit, and a droning sound from the impeller. Donny showed up right on time, checked the power, refrigerant, ran it in cooling and heating cycles, gave me some valuable tips, and told me what could be acting, but it was not failing yet. It was a pleasant experience. No wonder Titan's ratings are as good as they are.

Appointment started off but a bit of a hiccup, the problem was very complex and the first tech had issues resolving the problem, but the company sent someone over first thing the next morning. The senior tech was very methodical and resolved the issues. Heat has never been working better.

Excellent customer service. Any time I call they are very prompt and no BS about how their technicians are scheduled days or weeks out. 1 year later and I'd still them 5 of 5 stars.

Had very good service from Titan. My AC outside unit blew up (smoke and fluid everywhere). Titan were recommended by my electrician. They were great: checked the warranty and even came out the same day to replace it. The installment took about 5 hrs and the service techs were polite, friendly and thorough. The only reason for 4 stars and not 5 is that when the quote was provided, I was told “$X plus the frion” The price charged for the installation was exactly per the quote, but the final bill was over 50% more due to the charge for the frion which I did not expect to be so expensive. That’s my fault for not asking how much the frion would be but it would be great to have been given a rough idea how much the frion would be in advance. Other than that I fully recommend Titan.

Pro-Tech Air Conditioning & Plumbing Services Inc. provides an outstanding service with courtesy, honesty and integrity. Their service technician team led by Kelley Klotz did an outstanding job on the installation. Their sales representative Sam is extremely courteous, honest and explained our options. He also went out of his way to make sure that our server stayed cool while we waited for the replacement. Pro-Tech is one of the best in the business, I am extremely satisfied!

The technician was very friendly but not overly so. He complied with all of my requests and respectfully listened to what I had to say. He seemed very knowledgeable and had professional equipment. He showed up on time wearing a mask and never removed the mask. I am very happy with his service and will continue to call Pro-Tech for all of my A/C needs.

Very professional tech. Gerrid is very knowledgeable and a pleasure to work with. A true professional and a credit to his trade. I would recommend him to all. The entire job went well. Everything was cleaned up like he was never here. I consider myself lucky to have met him.

In a nutshell: work quality is still good, unfortunately it is no longer affordable.

I have received service in the past from Protech for both A/C repair, and more extensively for plumbing, including replacement of my water heater and the toilets in my home. The quality of the service work I received on the most recent visit was also good, but it doesn't matter how good the service is if you can't afford it.

My very old Kenmore garbage disposal stopped working last week, and when I attempted to turn the blades from the hex slot on the bottom, it started leaking from the base. So, I called Protech and explained that I needed my garbage disposal replaced. I was told there was a $109 assessment charge for having the plumber come out. I agreed. I took off work for the service window which was 8 a.m. to 11 a.m. A little after 9 a.m. on the scheduled day, I was contacted letting me know that the plumber had a flat tire and was running late. After 1 p.m. and still no show, and I finally called and said I couldn't wait any longer. They were apologetic and rescheduled me for first call the next day which happened to be a Saturday. I had missed over a half day of work for nothing which was frustrating but I do understand things happen. On Saturday the tech arrived within the service window and I was given the price to replace my garbage disposal, which seemed high. I was told I could supply my own disposal for installation which would reduce the cost, but then I would have to pay a $75 return fee which would have mostly offset that. So, I wasn't thrilled but I opted to proceed with the installation.

The service tech indicated I would receive a copy of my receipt by email, and confirmed my email address. I immediately got an email requesting a review of the service call but no receipt. I contacted Protech via email and asked if the receipt would be coming later, and was provided the copy quickly.

I had assumed that the $109 assessment fee would be rolled into the actual labor cost of the actual repairs I agreed to, but this was not the case. I contacted Protech customer service after reviewing the invoice to inquire about it, and received this response:

"The $109 assessment is not rolled into the labor fees when recommended service is subsequently performed. The $109 is to have the tech come out and take a look at the issue after that you are provided an estimate for labor and repairs, I'm so sorry for the miss understanding."

Ultimately it is my fault for assuming too much, but I really feel like my expectations in this area were pretty normal. In essence, they have introduced what amounts to a $109 surcharge for every service call, on top of what already seems to be overpriced service fees. I will definitely be looking elsewhere for service in the future.

Eric did an outstanding job tonight coming out so late to fix our AC unit. We truly appreciate it. Would give him 10 stars. The company is very good and reliable. Will definitely use you again and tell everyone about you. Thank you again!

Eric and Andrew are the amazing duo! They work so well together and get the job done. Installed new system, communicated throughout job and explained everything necessary! Definitely a solid choice going with Trane and Pro-tech AC

I have had a maintenance agreement with this company. On Friday, when I called for an AC emergency for the first time, in over 90 degree weather, the person on the line said he'd have someone call me back to set a time to come out. No one called until the next morning. Then I was told no one was available until Monday. This is not emergency service, especially when I've paid for an Maintence agreement. I recommend finding another company that will do better

We've used Protech at every home We've owed since 2010. They're not the cheapest contractor, but the are worth every penny. Today we had our regular maintenance done by Nicholas. Awesome tech. Professional, courteous, and knowledgeable. A+

We had a great experience with Joseph! He was very knowledgeable, and was able to fix our issue unlike a previous plumber we hired from a different company. We definitely recommend using ProTech, and Joseph!! Great customer service and quality work!!

We have always had excellent service from Pro-Tech. We've purchased multiple air conditioning units from Pro-tech for our home, our son's home and our rental properties with excellent service 100% of the time from installation to maintenance. Additionally, due to some serious medical issues following major surgery when our AC was essential for health reasons, Pro-tech even sent out a technician to address a problem at 10 PM during a storm to correct a clogged drainage line that had shut off our AC. Our last technician, Jordan Darby, was outstanding as have been all of Pro-Tech's technicians. I've recommended Pro-Tech to friends and I'd likewise provide my strongest recommendation on Pro-Tech to anyone needing to buy or maintain an AC unit/s.

Jordan did a great job! Friendly, professional and thorough! The spaces were clean when he left and he fully explained the scope of the service!
I highly recommend Pro-Tech!