Appliance Repair reviews in Atlanta, Georgia

Josh from Flamingo Appliance Service was quick to diagnose the problem with our kitchen aid oven combo and quick to fix. Explained why the unit was having problems, and gave us helpful tips on how to get the best use from our appliance.
Easy to make an appointment, quick response, recieved an we are almost there call. Definitely recommend Flamingo Appliance Service. And could not ask for a better technician then Josh.

This is like the sixth visit. Still no resolution and continued issues with repair. I mention to the tech last time they were here, the spray arms were not even attached. Well here we go again and the spray arm is not attached. Same issue, Seriously I can’t believe this….the only reason we continue this path is the dumb warranty we have !!! So guess what we will call them back!

Roger recently came out to repair our fridge as we were having issues with out water dispenser. He was very knowledge, pleasant, and provided quick and efficient service. I'd highly recommend him to anyone with repair needs.

Clinton showed up within the ETA window. He was courteous and professional. His extensive knowledge allowed him to confirm the issue and make the necessary repair in a timely fashion. After completion, the work area was left clean and I was extremely satisfied. I highly recommend Clinton and Flamingo Appliance Service.

Flamingo ordered the replacement part and scheduled the repair as soon as the part arrived. Frankie installed the replacement part and did a thorough job to make sure all was working properly. Frankie called to make sure we were home for the repair and I would request Frankie for any future repairs.

Flamingos technician Hugues arrived at the scheduled time and was quick and thorough with the replacement of the parts. He was very professional and knowledgeable. I'm very pleased with the service that I received. There was no cost to me because my dishwasher was still under warranty.

Andre was phenomenal. He truly was the saving grace for Flamingo. It has been a pain since my washer went out on Christmas eve dealing with customer service. Andre made everything a smooth and easy process after dealing with them.

Unfortunately for us, this is the second time Lee had to repair our oven, but fortunately for us we got Lee! He arrives on time and was very knowledgeable about our particular product. He was friendly and professional and got the job done in a timely fashion. Hopefully we will not need his services again for the same product, but if we ever do we will definintely use Flamingo and request Lee!

Not happy at all. The repair guy stayed on the phone instead of focusing on task at hand. Blamed it on the level on carpet. The washer never ever sound like this agitator was always quiet. Level is not the problem for fact. Washer is very sturdy from initial installation he turned a couple knobs and quick wash that was it.problem still not solved disappointed

Scheduled a service repair for noisy dryer with loud vibrations. Service member showed up promptly on the scheduled time. I stay upstairs during his "Diagnostic." He only ran the dryer, moved the drum by hand and was on his phone for 1 hour. He concluded that I needed the blower motor completely replaced because it was bent. I asked him how he would know that if I watched him not pull the front panel off the Samsung washer to further examine, and he stated he didn't need to. Apparently he can just hear what is wrong from experience which he kept scoffing as if I can't question his work. I paid the service fee and sent him on his way after his 700 quote for a new motor assembly he stated was needed. I called samsung to verify if warranty was still valid and I was asked if the panel had been removed to examine the blower fan housing. If the housing is full of lint it can operate very rough. I took 9 total screws out and saw they were right!!!! Lint built up which I vacuumed out and ran the dryer once again which ran completely smooth. If the tech would have just done what I was asking was to actually examine the motor he would have resolved this quickly. This was just lazy!!!!

I still haven't received my refund and the dryer is still working just fine.

***UPDATE*** For the second time in 3 weeks Flamingo cancelled an appointment without any prior communication. Series of events follows for Job #7431449. In speaking with JennAir on 12/17 the representative informed me that their techs (JennAir) documented in their notes how the Flamingo tech was unwilling to perform the tests they - JennAir techs - were recommending on 12/10, with the Flamingo tech stating "it would be quicker to order the parts". Which is problematic, as one can see based on the following series of events.

12/3/25 - Flamingo cancelled appointment. When I pressured the phone representative as to why she said, "I can see the tech ordered parts based on the service history for this product (or some type of history) and so they are probably waiting until those parts arrive". The appointment was rescheduled for Wednesday, December 10, 2025.

12/10/25 - In the morning the tech called me and said he had received the part he ordered and would be there and was pretty confident it would solve the problem. Guess what, it didn't. It was a different issue than what he had guessed. While in our house he spoke with Jenn-Air Engineering, confirmed all parts were in-stock, and scheduled our follow-up appointment for December 17, 2025, to resolve the issue.

12/17/25 - I learned through a Flamingo tech who was calling about a separate job # that repairing our refrigerator was not on the agenda for the day, he wasn't even aware there was an issue with our refrigerator. After calling Flamingo I was then informed that 2 of the parts the technician ordered and told us were in-stock were expected to be received 12/23/25. So, thanks to Flamingo's incompetence, my family will not have a working refrigerator for Christmas, unless we go out and buy a cheap one on our own.

Thank you Flamingo, for making the holidays so much more stressful for my family and our guests visiting from out of town.

It took 7 weeks to get the part in, and the appointment was scheduled the following week. However, the promptness, knowledge and kindness of Avery kind of made it all go away. Avery explained the problem and walked me through the process as he went. He even gave me tips on other appliances in our home. He honestly seemed to love what he does. Who smiles like that early on such a cold morning. Thanks again Avery.

I had just bought a new Whirlpool glass stove top/oven from Home Depot and it was warrantied through AllState. I set the appointment and they sent a repairman from Flamingo. The guy showed up and had it running within an hour. I'm very happy with the job he did as well as the warranty. No charge.

When our KitchenAid icemaker stopped working, I called the number listed on the inside of the appliance, got a VERY polite human on the phone quickly, and she scheduled Roger to make a service call at my convenience. Roger arrived on time, got right to work, quickly diagnosed the problem, and had the unit up and operating in less then an hour. Timely, knowledgeable, efficient, AND he made sure I had his contact information in the event any additional problems surfaced. We'll take techs like Roger any day of the week, and our thanks go to him and Flamingo Appliance.

Ryan called and came on time. He was very professional & pleasant. Thx you for properly connecting my new convection microwave!

Zero stars is what they should really get. However, if you’re looking for a company that will visit your home four times, accomplish absolutely nothing, and then cancel your fifth appointment after you’ve waited around all day like a Victorian child staring out the window for a parent who’s never coming back—look no further. This is the one.

Each visit was a new adventure in “Huh, that’s weird” and “Let’s try this random part,” followed by the shocking twist of… nothing being fixed. Truly groundbreaking levels of inefficiency.

And the grand finale? Canceling the fifth appointment after wasting my entire day. No call. No apology. Just a text saying we're running behind and need to cancel.

If you enjoy scheduling your life around people who don’t show up and can’t fix the thing they’re paid to fix, this company is a perfect match. Otherwise, run.

Ryan was friendly, professional and efficient. He listened to my explanation of an odd problem with our refrigerator, which he used to inform his own diagnosis. We agreed on a solution and he performed the repair work in the timeframe we scheduled. One of the best home repair experiences I've had. Thanks Ryan!

The repair man came into the house and looked at the dishwasher. He didn't touch it. He told me that he didn't have the parts he needed for the repair and would have to reschedule. At that time I said this is good because I still have to have the wiring and the wall repaired. But it was weird that he said he didn't have the supplies, since the water pipe had been leaking since the guy ran it on the visit before. That is why I called them back, because of the leak immediately after the first repair guy left. He did not say a word about rodents. Neither did the second guy. It was clear that there was a rodent issue caused by a hole ripped in the back of the wall, which is repaired.

This company came out for a warranty repair for my kitchenaid/ whirlpool dishwasher. The decision showed up, said the repair was for a washing machine. They also didn’t even look at the dishwasher because they said the authorization for the warranty repair was not on file. They were unwilling to come back, nor wait for me to get authorization from whirlpool on hold. Which I received immediately from whirlpool, they said they had it all correct on their end. (Which I believe because the guy didn’t even show up to fix the right appliance) Now they are saying they are not available again until the 27th. Even though this is there error. They said he’s too busy now, which doesn’t make sense because he was here for 5 minutes. Poor customer service, asked for another technician or manager and none are available. Call someone else if you actually want a unit repaired in a timely manner.

I wish to say that Roger provided excellent customer service. He was on time, he was very professional. He answered all of my questions addressed all of my concerns, and the best part was that my washer was repaired to my satisfaction . I feel that he is an asset to your company again.He provided excellent customer service.I was extremely happy to have
Roger complete my repair request and would highly recommend your company.

Andre was very attentive to our issues with our 3 month old refrigerator. He did a thorough check and discovered a manufacturer issue which could not be repaired. He took pictures and we are waiting on Whirlpool to reach out about a replacement.