Appliance Repair reviews in Atlanta, Georgia

Zero stars? My appointments get rescheduled without warning for a warranty repair, their customer service line is a useless AI with no humans that does nothing but parrot back what you tell it, and requested parts are not sent.

Obviously they fired any humans involved in the process, and instead subject their customers to this dystopian hellscape of begging an AI to help you, while it is programmed to frustrate and impede at every step.

So, the only recourse I have is here. Perhaps if this review is read, a live human will call and stop endlessly rescheduling my appointments. Or, I'll just leave the same 1 star review on every Sears Appliance Repair listing I can find on Google Maps.

Exceptional Service and Expert Repair of My GE Combo Washer/Dryer!

I am absolutely thrilled with the service I received from Anthony! My GE combo washer/dryer had been giving me trouble for weeks, and I was starting to think I'd have to replace the entire unit. Thankfully, I found Sears Home Services, and he was a lifesaver.

From the moment I contacted Sears Home Services, Anthony was professional, responsive, and clearly knowledgeable. He quickly diagnosed the issue and explained it to me in a way that was easy to understand. The repair was done efficiently and effectively, and my GE washer/dryer is now operating like it's brand new! I truly appreciate Anthony's expertise, his attention to detail, and his commitment to providing excellent service. He was punctual, courteous, and left my laundry area clean and tidy. If you're looking for a reliable and skilled technician to repair your appliances, look no further than Anthony at Sears Home Services. I highly recommend his services without reservation!

Ian is amazing! I was so stressed when my washing machine broke. He fixed it up quickly! Thank you!!

Their repair broke within a couple weeks, but because I didn’t call within a month they wanted to charge me to fix their shoddy work. Only an AI bot answers the phone. You can’t get through to a human.

Mr. Bland was great. Excellent communication, top level service and super knowledgeable. Definitely recommend!

Timely visit. Excellent service from IAN on 12/10/25. I hope to use him again. Thanks.

Very knowledgeable and professional. Easy to communicate with. Take time to explain what's wrong and how to fix it. He discuss the home service program.

Kern is outstanding. Took the dryer completely apart and checked circuits and checked exhaust—found the problem—cured the problem and put the dryer back together.

David was great and explained why the machine was not working properly and showed us how to troubleshoot it. It was due to operator error and his patience was very appreciated.

Alphonso seemed to handle project efficiently even going above and beyond to get the part to fix in same day. And personable too.

Quick and efficient service. Service person seemed knowledgeable about what needed to be done and finished the two jobs in an efficient manner.

Was told that the trip charge would be absorbed if we did the repair.
Then I was charged 299. To plug in 1 wire.

Repair itself was fine - scheduling was infuriating and ridiculous. I started on AUGUST 6 with an August 8 appointment, was called to say a part was needed, so they Sears rescheduled to August 15. Tech came but without part. Said he'd be back the following Monday. No show and I got an email saying I wasn't home - but I sure was. You cannot get a person on customer service for love or money until I found a number on Reddit (of all places), spoke with a person, got it rescheduled, and again no show. So a refrigerator repair took FIVE WEEKS AND TWO DAYS to be completed with my repeated attempts to have it sooner, broken promises that I would be treated as an "emergency repair" and would be called in " 24 or 48 or 72 hours" - and was never called. The AI assistant is useless. I will not use Sears Home Services again. What a shame for what used to be a stellar company

Terry was excellent. The overall AI non-human system was horrible when I couldn’t get any information about when he would be arriving

Israel did a great job repairing my washer. He assessed the problem, ordered the parts and came back to fix it.

The techs were great! Very thorough and very nice! They did preventative maintenance on my washer and dryer. No cost because I had master protection agreement.

A technician named Alfonso did not perform my annual winter HVAC maintenance on 11/25/2025 for my Carrier unit, despite reporting that he did and signing the report with a signature that was not mine or authorized. He repeatedly changed his arrival time from 10:30 a.m. to 11:45 a.m., then to 1:30 p.m. and 2:00 p.m. After waiting until 3:30 p.m., I left for a meeting. He called at 4:00 p.m. saying he was at my home; I told him I could return in 20 minutes, but he said he would call back to reschedule. He never did.

I reported this to Sears Home Appliances Customer Care twice after that and today and the Loyalty Department, and Maria from Loyalty told the customer care department that the issue was escalated to Routing to reschedule my HVAC annual maintenance appointment. This situation is extremely frustrating, especially since a prior appointment was also canceled due to technician unavailability. I am disappointed by Sears’ inability to provide reliable service technicians. I want Sears Customers Care department to address this matter immediately.

TECHNICIAN INFORMATION
Technician Completeting Invoice ID ABYRD0
Technician Completing Repair ID 0770008
HVAC Qualifier #CN007596

Eli, the service tech was extremely knowledgeable and thorough in repairing my washer. More than that he was ontime for the appointment and was complete with the repair in all of 10 minutes. He was awesome 👌🏾 Thanks Sears, he's a great asset to your company.

Eli did a great job and got my old dryer totally cleaned our and back in order quickly. Very professional, quick and such a nice guy!

Anthony was great, very punctual and gave me a lot of great tips on how to keep my appliances running smoothly.

The technician was very nice, friendly and professional but my refrigerator still is freezing everything. My refrigerator is very old, and I think I need a tech who's had some experience with older models.
UPDATE: I reached out to the number below and could not reach anyone. They have no live agents only a AI agent which can only schedule another appointment. The AI agent was sure to inform me that I would have to pay an additional service fee if it was another issues. Only problems is my original issue has not been resolved. My refrigerator is still freezing almost everything even though both the freezer and refrigerators are set at the lowest levels. I don't believe there are any live people @Sears to speak with, including executives. Sears is now just a marketing scheme that reroutes your request to other vendors. Now I need to get my money back, rest assured I will NEVER use Sears or any services they have again. NEVER!!!