HVAC reviews in Atlanta, Georgia

I've used Moncrief for at least a decade... possibly more. I've always liked them. However they recently sent me a proposal for renewal of my annual service and it was insane. They wanted 3-4 times what others charge and in checking around, the services are the same. I reached out to them hoping to find some sort of resolution and the response I got was "we understand and thank you for being a customer....." That's it. After more than a decade of working with them they didn't even ask to have any further conversation. Super, super disappointed. Obviously not the same company that I started working with years ago.

Cesar (Ace/Moncrief) was skilled, professional, thorough & courteous when servicing my HVAC units.
I highly recommend this company for its high quality service. All my questions were answered so I could make good decisions on what to do w/ my system.

We've used Moncrief for heating and air for over 25 years. Professional and thorough workmanship consistently. Johnathan Dominguez was our service tech for our HVAC fall check-up today--he did a great job. Very knowledgeable and efficient!

Marvin was very helpful and knowledgeable regarding my heater, which was not working. He did do a temporary fix to get me thru but overall I will need a new Motherboard in the near future.

Great service; knowledgeable and helpful; answered all my questions and didn’t felt they were upselling. You can tell they know what he is doing, has a lot of experience aside from being super nice. Best experience I have had.

Mr. Mason came to service my furnace. At first, I wondered why because my furnace was new and hadn’t been used. Nevertheless, I showed him the location of the furnace. When Mr.Mason finished the service, he shared what he had done. He confirmed that the furnace was working properly. Now, I feel great and confident that my furnace will work well when I turn it on in late fall. I recommend to have your furnace checked before winter. I would recommend Mr. Mason.

Mr. Edie was prompt as well as professional. He educated me on my unit and its maintenance. I purchased my unit from Moncrief about 5 years ago. I would definitely recommend.

We had our unit checked by Technician Marvin Flores, and he was great. We truly appreciated his patience and honesty. Hopefully, he can be the one to service our unit going forward.

Moncrief team was great. Jose and Prince put on a brand new unit in my condo. Thx again

The technician did a great job. He recognised the issue immediately took care of it. Very professional, nice man a pleasure to do business with as usual.

After six years of HVAC problems and seven other techs who couldn’t solve it, Robbie figured it out and fixed it. He’s knowledgeable, thorough, and clearly an expert at what he does. Absolutely five stars.

Ted came and did a thorough inspection of plumbing on my property in Rome, GA. He presented himself professionally and was a wealth of knowledge. I recommend their services highly.

Our Moncrief service technician Jose P. showed up as scheduled to replace our hvac plenum. He was very friendly, polite & professional. The job was completed with great care and pride, representing the Moncrief brand! Please convey our thanks and appreciation to Jose! John S

They (Leonard [tech] and dispatcher) were extremely professional and did not try to upcharge for anything. They explained the system and recommended home care to keep the condensation overflow switch from trip (clearing clogs in pipe). While they self admitted they are not cheapest, their professional backs up the price. Only suggestion is to note on website service call difference from single family homes and condominiums.

Great first time using this company. Easy to schedule appt, great service, highly recommend!
Update: we've had 2 additional service appts. Always easy to schedule appoints, updates given during appt time frame, service done as expected and reasonable repair prices. Simon did a great job with our most recent service.

Jonathan was thorough in his work on our heat pump system, and in addition showed me a thermostat setting that would make the system more efficient. He also explained in very clear terms what work he was doing to make sure our system was working well. He was polite and helpful

I'm grateful Robby was my technician today. He provided professional and prompt service that fixed my heating issue completely. He demonstrated significant knowledge and experience of the problem and related potential issues, while explaining what he was doing and his thoughts surrounding the issue in a way that I could understand. The service completely fixed my issue at a fair price and I would call upon Moncrief and Robby again in an instant if I were to experience future issues.

My experience was awesome Robby and the gentleman with him came and took care of business. They were polite and informative. The experience was pleasant and the rate was more than fair. Moncrief is my new HVAC company! Thanks for your service.

I’ve been with Moncrief for a few years now and they are great. I typically have them perform a tune-up on my split system AC & furnace in the spring and fall. The technician, Derrick, as well as the rest of the staff, are courteous, polite, complete the work quickly, and answer any questions I had. Highly recommend them to anyone for HVAC service.

I’ve been a customer for over 25 years. A week ago one of my 12 year old furnaces stopped working, so I called and a technician determined that a heat exchanger had failed with potential carbon monoxide leaks. The heat exchange was covered under warranty, but the labor was not covered. The estimate to replace caused me to consider a new unit. Even though I’ve been extremely happy with Moncrief, I felt that I should get 3 estimates, so I called 2 other very well known HVAC companies. The first company gave me an estimate within one day and pointed out some installation changes pertaining to return air that would allow my system to operate more efficiently. I was very impressed. They provided an estimate the next morning, which included 2 years of free semi-annual service and a long term free labor feature. I definitely felt they would be a contender and I might just switch to their company.

The second, very well known company sent an extremely knowledgeable person to give me an estimate. He too noticed the same need for a change in installation, that would increase the efficiency of the furnace. Extremely well prepared, surveyed the house, with complete drawings. I was very impressed. I felt that they would be in the running to replace Moncrief, but surprisingly, they never provided an estimate!

Ken Moran, from Moncrief came out to give me an estimate. I did not mention the need for changes in the return air recommendation that the other 2 representatives had noticed, but Ken saw the problem and we talked about different ways to fix that problem. Ken knew what he was doing and sent an estimate the next day.

It was a somewhat difficult decision to make between the two companies-the cost of the new installation was virtually identical -of course I’ve still not gotten an estimate from the 3rd company. I made the decision to stay with Moncrief, as I’ve always been extremely satisfied with their work and since I have a service contact, they always responded very quickly if I have a problem.

The installation technicians were Dillan Moore and Blaine Tandler, very nice and knowledgeable. I think it took them about 6-8 hours to remove the old furnace and install the new furnace-they did a great job. There was a problem with the old thermostat so they checked with another long term Moncrief employee, Bobby Berry and he came out to check the installation and figured out that the original thermostat needed to be replaced. As I understand, the thermostat is pretty expensive, but was covered at no cost with my service agreement.

Unfortunately an hour after the installation team left the new system stopped working. It was getting late in the day, but I called Moncrief and within an hour Robby Carus, who has been with Moncrief since 1986 came out to diagnosis the problem. He quickly determined that one of the drainage pumps-13 years old-had failed because of accumulated debris and dirt. He replaced the pump to fix the problem-again at no cost to me with my service agreement. I also asked him to reroute one of the drainage pipes leading to that pump. He was very pleasant and of course highly knowledgeable, with his long years of experience.

So to sum up, even though one other company not only gave a great effort to win my business, I’m extremely happy to stay with Moncrief!

I’ve been nervous about hiring any AC company after a recent disaster with a different AC company that has left me with 2 years and countless problems that they can’t fix.

After meeting with Moncrief and having them walk me through everything they’d be doing I felt very confident that they’d do the job right.

We had a new AC unit installed in our attic and vents put into all the bedrooms upstairs. The team was so nice, so professional, and so dedicated to making sure I got exactly what I wanted. Before they cut any holes for vents they made sure to walk me through every placement option and explain the pros and cons of each spot.

The project took two days to complete and even though they didn’t have to clean up the first day because it would get messy again the next day (cutting drywall for vents) they cleaned everything up. That was an extra nice touch that you don’t see much these days!

The team was kind and courteous and genuinely nice. They answered any question I had and made me feel comfortable.

Our new AC is so good. So fast, with easy thermostat to navigate, simple to set your temperature for different parts of the day, and whisper quiet.

I cannot recommend Moncrief enough. Truly A+ job and if I have any AC needs they will be my go-to company forever.