HVAC reviews in Atlanta, Georgia

My service person Marvin was really great. He was friendly and helpful and dis a really good job on my hearing equipment. He changed my filters and got me signed up for regular yearly maintenance to save me money on repairs.

He thankfully showed up in the morning. I have an older system. But he seemingly figured something without changing the part. This saved me. Have no issues they usually come out and get the job done. Expensive but worth it. Thwa Reh was very courteous and explained everything along the way. Thanks so much

Robby Caruso from Moncrief Heating and Air Conditioning did an outstanding job servicing my furnace. From the moment he arrived, he was professional, polite, and clearly knew his stuff. He took the time to walk me through everything he was doing, explained what he found, and made sure I understood how to keep things running smoothly.

It’s rare these days to meet someone who takes that much pride in their work. Robby went above and beyond. This was hands down the best experience I’ve ever had with a technician. Moncrief is lucky to have him, and customers are lucky when he’s the one who shows up!

They responded very quickly. Offered fair prices. And my technician, Marvin, really helped me understand the problems I was having, the alternative for fixing. Will continue to use them for ongoing/preventative maintenance. 10/10 would recommend

The installation I received was very professional and well executed. I am pleased with the explanation of what was done and quality of service I received. Everyone was very friendly and courteous as well as mindful to take care not to cause any damage in the process of installation. They also cleaned up very well. Overall I am very happy I chose Moncrief HVAC.

I had an issue with my ac/heating unit, Moncrief responded promptly to take care of the issue. And as always the service rep took great care to remedy the problem, even to the point of working late to ensure my system is working correctly. Thank you!!

I recently had the pleasure of meeting Michael when he came out to provide an estimate for replacing my HVAC equipment. From the moment he arrived, he carried himself with the utmost professionalism. He was incredibly patient, taking the time to thoroughly analyze my system and explain his recommendations in detail. I never felt rushed or pressured—just well-informed and confident in his expertise.

Michael’s knowledge and attention to detail were impressive, but what stood out most was how approachable and personable he was throughout the entire process. He made what could have been a stressful experience genuinely enjoyable. It’s rare to come across someone who combines technical skill with such outstanding customer service.

I would highly recommend Michael to anyone in need of HVAC services. He is a true professional who clearly cares about doing right by his customers.

Lucas and the Moncrief team did a great job! Got here on time, knew the plan and did a great job on the install. The work he did resolved our issues and we are very happy!

Technician was very polite and friendly. However, we scheduled for annual service, but technician did not have correct filters for our unit, even though Moncrief has serviced our unit for years and knows what model we have. Now we have to schedule ANOTHER 6 hour window for a technician to come back and replace the filters. A 6 hour window in itself is ridiculous, but two of them is incredibly inconvenient and frustrating. This is our first experience with Moncrief since they were bought by Ace and it wasn’t a good one…might be time to shop for another HVAC company.

Moncrief technicians were on time and very professional. They took care with the maintenance on the heat pump ( an outside package unit) and even changed the filter on the return vent inside the house. That may not sound like much, but it’s the first time that a technician has changed the filter on the return vent.

All around great experience. Called office and was able to have a tech arrive same day for maintenance visit. Sonya was very nice scheduling the appt Robby - Technician arrived on the early side of the window time frame which was perfect. Very thorough inspection process and explained all to me. I signed up for ongoing service for spring and hope to have Robby here again. Thanks.

Robby's professional, kind, and patient demeanor immediately put me at ease (after company who installed botched numerous issues). Not all companies have techs who can diagnose and fix Mitsubishi Mini Split systems in addition to standard HVACs. Robby explained things exceptionally well, clearly answering my questions and letting me observe his process. Tech Mngr Mariano had worked with me to resolve a hiccup in scheduling. I felt seen, heard, and respected by both and the entire team. Exceptional service. Extremely pleased. Highly recommend.

Always a very professional service and on time. We use the annual maintenance plan and the Moncrief team always honors the agreement. This may not be the cheapest company but the quality and dependability of service are top notch and worth it.

Our 14 year old furnace died on a Friday morning before severe weather due to come in Sst night. A tech person came out a few hours later and told us the news The repair was half the price of a new system. We opted to go with the new system. the tech people came Sat morning at 7 am and installed everything by 1 pm. We were so impressed with their quick service and professionalism. We were facing a long weekend with no heat and possible severe weather to boot. Thank you Moncrief for everything!

Moncrief has been my go-to for a while and when I called this morning when our heat stopped working I wasn’t sure if I would be able to get someone out the same day. They were out within a couple of hours and made the repair. Patrick, the technician, was great. Because I was curious and I had tried a DIY fix, he walked me through the system explaining how it worked. He diagnosed something I would have never been able to figure out on my own (and something I wouldn’t have attempted to fix on my own). Should have just called them from the start. Great company, great service!

I was relieved to see Edie, who did my seasonal boiler check up, come out on an emergency maintenance call. He quickly determined the problem, cleaned out the gas line and replaced the thermacoupler to restore my system's operation. He was patient, professional and knowledgeable. 5 stars for Moncrief service!

Such a positive experience! From scheduling the work to the text messages confirming the appointment and the messages on the scheduled day letting us know how soon the installer would arrive. Simon walked us through the entire the process. This made us feel comfortable with the work that was being completed. He also made sure that all work was done correctly and in a timely manner. Simon’s entire team worked so well together. They were all very knowledgeable, polite and respectful. We highly recommend this team to anyone in need of an hvac installation!

Excellent Service. Marvin Flores came to inspect my HVAC which had been giving me issues off an on for months. Gave me a thorough explanation of the situation and was patient with all my questions. Appreciated his patience and expertise immensely!

Mike was great! He texted me to verify his potential arrival time. He explained in detail how the heating and air conditioning systems work. I understand why he recommended the HVAC system Moncrief will install. Mike is personable, trustworthy, professional and very knowledgeable about HVAC systems. My experience with him was enjoyable. Mike is truly an asset to Moncrief.

Moncrief came out the same day I called when our heat stopped working. They quickly ordered the needed part, replaced the motor, and had our heat back on within a few hours of my initial call. We had two different technicians at our home, and both were professional, courteous, and very helpful. Highly recommend.

Patrick was awesome! He was very knowledgeable about his job and took the time to explain exactly what they were doing to my system. He advised me on what needed to be done, as well as promoting the many options that I had to ensure proper maintenance for my system going forward. I would definitely request him if I needed assistance in the future.

Thanks, Patrick. You're awesome."

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Quick service from Moncrief when my thermostat went blank. I was so happy when Barry arrived, as he serviced my a/c last spring and did such a thorough job. Barry was wonderful again. He checked everything out to determine the problem and gave me options for a replacement thermostat. Once he replaced it, he made sure both my heater and a/c worked with the new thermostat. Barry is really nice to work with and is so knowledgeable and experienced. It has been a pleasure doing business with Moncrief.