Appliance Repair reviews in Columbus, Georgia

Great customer service from my phone call to them this morning, to having a technician out at my house before noon today. There was excellent communication to me from the awesome, friendly but professional gentleman repairing my dryer letting me know what was wrong & what didn’t need to be replaced… pleasantly pleased with the cost of service & repair as well as the overall experience!!! I would recommend Greens Appliances to anyone!!

Read their reviews, which is why I selected them to begin with!! Thanks so much Greens Appliances for a job well done!!!

Greens appliance was responsive and professional. The repair was completed quickly for a fair price. I would call on them again.

I have used Green’s Appliance three times in the past. In each instance they exceeded my expectations. Their service was prompt, skilled and affordable. I highly recommend them!

Called at 9 AM. Left message and very polite lady returned my call in 5 minutes. Made appointment and my dryer was fixed perfectly by 1 PM same day. It obviously was very important to get it fixed quickly and correctly , but equally important to me was the very polite people at the business that I came into contact with at Greens Appliance Repair. First time I have done business with them. If you want to be treated decently call them.

This place and staff and technicians are amazing so polite and responsive can't say enough if you need repairs or anything else can't go wrong

Wonder service Matt Jones has been a great blessing. My wall oven went out and we needed a replacement. They were booked up all the way too next week. Thanksgiving is in two days no stove to use but I got the call it came today and Matt Jones and the wonderful staff reached out to me and my oven was installed today. I am so thankful for his services and he has been with me through the journey.. I will recommend them to every and anyone. You will not be disappointed. Thank you again Matt Jones you are wonderful. “ better call green if you know what I mean.”
Thank you
Carla

Matt did an awesome job. He fixed my ice maker & my washing machine. He was very kind & polite. He even made sure my dryer was connected correctly. He was very professional. He is a very hard worker.

I couldn’t be more thrilled with the service I received from Green's Appliance! From start to finish, the experience was exceptional. Libby, who handled scheduling my appointment, was an absolute delight—so polite, sweet, and incredibly efficient. She ensured everything was arranged quickly and smoothly, which I truly appreciated.

When Matthew, the service technician, arrived, he was equally impressive. He was professional, down-to-earth, and incredibly honest. His friendly demeanor instantly put me at ease, and he took the time to explain everything in a clear and informative way. It’s refreshing to work with someone so trustworthy and pleasant.

The entire process exceeded my expectations in every way. Green's Appliance truly stands out for their top-notch customer service and skilled technicians. I will absolutely recommend them to anyone in need of appliance repairs—this company is a gem! Thank you, Libby and Matthew, for going above and beyond!

Please do not use this company or American Home Shield. They are unprofessional and unresponsive. My Samsung refrigerator is still unfixed and it's been since June 2021. I have been calling National Platinum Service and American Home Shield since June 2021 and nothing has been done. I am in the Birmingham/Anniston Alabama area. I have called today (10/4/2021) got a rep and my phone call "accidently" got cut off and I have called several times and no on responded to me. I am beyond disappointed and angry. Please DO NOT USE NATIONAL PLATINUM SERVICES!

I was assigned to this company from my home warranty and these guys came out 3 times and told me every time that nothing was wrong with my freezer and that the loud sound from the fan hitting a block ice was normal. After the 3rd time i was given another company and found out that water line was leaking causeing ice build up and was shortening the power for the fan. Ive currently have 4 parts on order from that company. Each time “national platinum “ came out they never even bothered to remove a screw from the freezer to check the problem. And this is the national platinum service out of Columbus, GA. I also work in maintenance so please don’t give me the “if Item is working properly we are unable to diagnose” excuse because that’s the biggest load of bs ever spoken from anyone who does repair. News flash machines can work and still have issues that can be fixed!

Not Recommended! I purchased a warranty for my expensive fridge. This company is used as a third company for HOME DEPOT WARRANTY service. We loved the job of the first employee, but the second one sent by the manager, Randy Lambert, was a nightmare. His name is James Motos, this employee did not only destroy the first job his colleague did , but he had the audicity of not disclosing it when he was leaving our property . When he was confronting, he was in completely in denial and tried to blame us that we did it, but he was told it was his cowoker who fixed it previously. Also, we have been assisted by many companies for our appliances through Home depot Warranty, all of them have left the old parts, but this one did not honor the request of the owner. Instead, they lied to us stating it was for "Disposal purposes". When we received the invoice it was disclosed as the following "OLD PARTS ARE SUPPOSED TO BE RETURN TO THE OFFICE IN CASE THE ARE CORE PARTS OR FOR AUDITING REASON." All of the actions described here speak volume for us. I would recommend to ask your warranty department to offer you a different company in case they want to send your ticket to this one.

Absolutely do not recommend. Frigidaire scheduled them to come to try to fix our oven after a previous tech wasn't able to three different times due to faulty parts. The guy that was sent out was even worse than the old tech. He had the audacity to state that if he was here then the oven wasn't fixed by the previous tech, like that wasn't an obvious fact. Refused to listen when I explained it was the faulty parts that keep getting sent and are a known issue by the company. He was unneccesarily condescending and tried to leave our oven in a worse state than it was when he got here. It seems that based on the reviews, the "tech" has the same attitude as the person responding to reviews.

Lowes uses them to do warrenty sercive repairs. Have called them a number of times to get an update on the board that needs to be replaced. I have not recieved a call back. it has been over two weeks. When the repair person was here he didn't even know what was wromg with it but that the control board might be it. He was here for less then 20 min. Next time I will request another comany to come out if it isn't fixed soon....

Terrible service. Came out twice to fix ice maker because the ice cubes were freezing together and jammed up the dispenser. The second tech adjusted to reduce water flow and now the ice maker won’t eject cubes. Called a week ago and was told I would receive a call back to schedule tech. Still haven’t heard back. I’ve left messages and emails. When I call I get recording to leave a message.

Placed the request through American Home Shield, called the number and was connected to another company. Left a message and got a call back in about an hour, and was able to get up the service call for the same week. Got a call the next day and they were offering a different appt as one had opened up. Thank you for being responsive, and helping getting my dryer fixed.

My first impressions of National Platinum Service were negative. It seemed like it was taking longer than it should to get a technician scheduled or to reach an actual person and not an answering machine. However, taking Covid into consideration, the wait was probably understandable. The technician arrived on time and was professional, knowledgeable and courteous. He had the dryer repaired within 15 minutes. He wore a mask at all times which was appreciated.

Most unreliable company, dishonest about setting up appointments and halftime. Answer the phone call in to set up the appointment and would not referred to anybody because it is the worst and most pathetic company to deal with. If you are referred by any company to this National platinum services please make sure you refuse their service most unprofessional

This company is beyond terrible. Was assigned to them through GE when my in warrantee dishwasher started leaking. The technician arrived during the scheduled time. He unscrewed the dishwasher from the countertop and moved it out approximately 2 inches and checked the door gasket. He found a defect in the bottom of the door gasket. He then shut the door and ran a wash cycle. He looked underneath the door and determined that was the cause of my leak. He re-position the dishwasher and screwed it back into the counter. I was at the park was in stock they would be back out that week to replace it. If it was out of stock it would take one week to get it in. My service date was May 11. Today is June 6 and my dishwasher still is not repaired. I placed two calls (5/27& 5/28). to NATIONAL PLATINUM and talked to Aracely. Both instances she assured me she would get an answer same day and call me back. I never heard from her. Today (6/5) I called GE and was transferred to Jasmine in customer relations. She called NATIONAL PLATINUM directly and discovered they had placed my part order incorrectly. She advised they were going to overnight the parts to my house. I questioned what parts they were sending as I was only waiting on a door gasket. That’s when I was informed the technician ordered a sprayer arm. This is a piece that he never looked at during his service call or informed me was faulty. I called NATIONAL PLATINUM to ask why they ordered a part that was not defective and was informed by Aracely that she could not reach the technician for an answer but assured me she would call back today with an answer today. I am not counting on getting an answer.

UPDATE: I never got that return call. Call GE to find another company to fix my dishwasher.

If I could give this company negative stars I would. I can’t believe that LG referred me to this company with such a low star rating and now I personally know why. They are extremely rude and unprofessional. They gave me the wrong time slots for when a technician would arrive and then when I called to ask where my technician is they blamed me for misunderstanding the time slot. Ridiculous! I asked to speak to a supervisor and the owner got on the phone and was condescending and over talked me and was dismissive to the point I had to hang up. You would think he would be somewhat apologetic at the misunderstanding on THEIR end but refused to admit that he told me the wrong times even though while talking to him he kept saying the wrong time and I had to correct him on the time he just told me. Please go elsewhere and if a service provider refers this place ask them to choose someone else for the job!

NPS technicians were professional and efficient. The manufacturer (LG) had discontinued the part I needed, but NPS returned and replaced the part once I found it on-line. NPS provided a great service as they helped me deal with this manufacturer issue of a discontinued part.

National Platinum Service in Kingsport, TN has been the worst. They are rude and they have only returned one call in the past 6 weeks. We have called them many times for updates on parts and service of our less than 2 year old Samsung Washing machine purchased from Home Depot. Home Depot sold us the extended warranty through Asurion. Asurion wants to use the National Appliance Service in Kingsport, TN. The lady on the phone finally told my wife that she is too busy to return calls, even days later. Stay away from them if possible, you will get very frustrated and it is not healthy for us because they make our blood pressure so high just trying to deal with them.

Actually you are in Kingsport. I am assuming that you are a National Franchise. Yours is what pops up when you google the National Appliance Service. I recommend that you pass this on to the National corporate office for the Franchise. Supposedly you received the parts in Georgia based upon what the Kingsport office told us and no one would ship them to Kingsport. They had to reorder the parts. I have never left a review before, but this time I am at my end as far as patience. If you want the review down you need to contact the corporate headquarters. We called them and left a message. Of course no one called back and no one answers the phone.

It is office TN5 based upon the website of National Platinum Service.