HVAC reviews in Douglasville, Georgia

Isaiah was great. Very knowledgeable and quick to answer any questions I had. Didn't hesitate to give me a quote on specific work. Explained it in terms that I could understand without making me feel stupid. Highly recommend and will use them again.

I normally don’t leave negative reviews, but I feel it’s important to share my experience. I hired this company to install a brand-new HVAC unit, and the entire process has been frustrating from start to finish.

First, the installation was poorly done. The unit hasn’t functioned properly since day one, and instead of addressing the root of the issue, they offered temporary fixes or vague explanations. My home still isn’t cooling as it should, and I’ve already had to call them back multiple times—each visit just brought more excuses and no real resolution.

What’s worse is the lack of professionalism. Appointments were rescheduled last-minute or not honored at all, and communication was minimal unless I followed up multiple times. I expected better from a company I trusted with such an expensive and important job.

I regret going with this HVAC company and would not recommend them to anyone looking for quality work or reliable customer service. Now I’m stuck dealing with the aftermath and considering hiring someone else to fix what they should have done right the first time.

Keith is the man! Are you looking for a company you can trust and depend on? Look no further! I have known this outfit for several years and we are so thankful to know we can count on them.

They don't honor military at all, they also don't care if they're late and inconvenience your day its still the same price not even an apology. Gave me a 4 hour window only to get here after the window. Mason was a great technician that worked quick to get the job done nonetheless.

Always professional and personable people who come out and service my hvac systems. Even the people in the office who answer the phone are pleasant and accomondating.

Excellent Service. Gary was in time, very polite, answered my questions thoroughly and did great work

Keith and Shannon did an outstanding job explaining the issues, risks and options to fix and or replace. Thanks.

Great company. Professional and respectful. My new furnace installation was timely and efficient.

We have used Donn’s for ears and have been consistently pleased with their service and professionalism

The tech Hunter was in formative and the situation and told me about the issue. He also turned the unit off for our safety. Great guy

Our Tech Mason was knowledgeable, efficient and share every step, showed b4 & after photos and made sure I understood what he was doing and what I was signing. Great Customer service. Thank you!
Also Dobbs employee Ms. Angel kept me informed of service and parts ordered. Also great customer service. Thank you!
My furnace and AC was repaired and serviced.

The technician was perfect. Informative helpful understanding and a hero as we are dealing with extreme cold weather he made it just that more special thank you

Shannon provided professional service and answers to when to expect the next service.
Every encounter I’ve had since the installation of my unit has been flawless.

I am a contractor and we hired Dobbs to install a system we provide for a client. They made it 100% clear that we needed to be present for the installation. They set several appointments and we scheduled someone to be there but they could not make it as scheduled. Then a few days later I get an invoice and I called the office and told them that the system had not been installed yet, they informed me that their tech had gone out and installed it. I said I would get there to check that everything worked asap but I was out of town. Within a few days they told my client that they had filed a Lien and we now owed additional for this cost. To avoid the client panic, I went ahead and paid online. When I returned to town we went and checked the system and it did not work at all. I contacted Dobbs and they said that the tech said it worked and that's all that matters. I forwarded a copy of the installation acknowledgement where the tech had signed in lieu of the client (me) and they said too bad. I also asked for proof that this Lien has been filed since they demanded we pay the "Lien filing fee" and they could not (because it never was). I demanded they come and get the system up and running and they have refused for 2 months so we paid a competent company to reinstall and the system is running fine now. We have requested a refund and provided all documentation showing the work had to be redone correctly and they refused, so we have had to retain an attorney to file the claim against them.

BUYER BEWARE FOR SURE!!!!

On a scale of 1 to 10 being the highest I would rate Dobbs as a 15. They have always been amazing. From just maintaining my old unit till it died to replacing my unit with a new more advanced and efficient system. Thank you all for your hard work!

Excellent customer service. Poor executive. They scheduled "winter maintenance" in February. Asked them to do AC instead and they said they can't and have to do on next agreement. Should really do winter maintenance BEFORE winter!

Great customer service from the office staff to the technicians. Thank you Shannon for coming out so late after a long day and fixing my furnace. We didn’t have to freeze that night.

Shannon was prompt and courteous. Respectful of my Mom’s house and went right to work. Explained what was wrong and while unable to fix today, promised to send detailed invoice on cost to repair.

The service technician was very friendly and seemed very knowledgeable. He diagnosed the issue and resolved it very quickly. I felt comfortable enough to accept a service agreement with Dobbs HAC.

Gary, the tech who came out, was very friendly and thorough with his work. We love Dobbs because of how well they take care of us as customers. They stay on top of when to schedule appointments for maintenance, which I would surely forget. They’re great.

Dobbs Heating & Air has been our go-to for many years, both before and after our return to Atlanta. Keith, the owner, has always provided exceptional service with genuine care and expertise—his level of dedication set the standard. As the company has grown, I haven’t felt the same level of personal attention from the newer technicians, and recent experiences have me reconsidering my options. I recommended Dobbs to a client, but they were advised to replace their entire AC system. Another company was able to repair it instead. While I still appreciate Keith and his insights, I’m hopeful Dobbs can restore the personalized service that once made them stand out. I’m still on board.