HVAC reviews in Norcross, Georgia

Had a great experience with the whole team from sales to the installers. no more drafts or foggy sliding glass door. :)

Salesman and installers were excellent. Love their product. The process component had some challenges.

* Good customer service overall. Friendly floor installers and great job. Cabinets installer did a good job too.

* My experience was super good I am very pleased with the whole experience from the product installed to the installers everything was excellent

The installation was great very good clean and neat. But before no communication from project manager very on keeping me informed.

Very professional from installation crew and sales rep Mr Scott Berger
I had another company competing for job but with the knowledge from Mr Berger I was able to make a informative decision and installation crew cleaned up like they was never here and explained new equipment

Our window installation went very well. Very polite and knowledgable technicians. Old window removed and new installed in just a few hours. Window looks great!

The teams that installed our cabinets and countertops were extremely professional and efficient. Overall I couldn't be more satisfied with the end product.

My experience with Sears Home Improvement from the start to the finished product of having my ac unit installed has been nothing but wonderful. Thanks for your professionalism and swift service!

* My overall experience was good, from the sales person to the installation. There were some delays in getting the windows but it’s ok. I understand due to Covid, delays were inevitable.

Zero stars.
We bought a complete HVAC system one month back which never worked even one day.
The very first day, the compressor unit wouldn't fit. So they went back to the store and brought another one and continued with the installation of blower and furnace in the attic. That was Friday and they couldn't get it work.
They came back only on Monday and I lived in 100 degrees heat that entire weekend.
On Monday they tried something it started working. They left.
End of the day when I came back to the bedroom, it would not work. I call them on Wednesday. They came and realized that the duct from the blower was freezing because even though compressor was running and pushing freon the blower was not getting turned on and hence it was freezing imsnow on the duct.
He replaced my thermostat.
But end of the day again the same problem.
Then they replaced the thermostat and set the fan in ON mode and not auto. Then it was fine. But since the fan is ON it continuously runs ON always.
Then I complained this. Thhey come next day and set it back to auto. End of the day it doesn't run again.
Third week somebody else came who identified that the main board was missing a chip plug. Next day somebody came and installed that and set the fan mode back to auto.
The same problem continues. Atleast this time they told me that if the blower doesn’t turn on flip the switch after 10 seconds gap.
But that was silly every time target temperature is hit the blower turns off and never turns back on even though it is heating up. Then I need to go up and flip the switch which turns it on. But I can’t keep doing it.
Since last week before holidays, I called Wednesday, Thursday and Friday and could only leave voice messages for the installation manager and then the operations manager. Monday was a holiday. I waited Tuesday that either of them will cal back. Nobody called me back.
Wednesday, Thursday and today Friday I call and there is no operator/receptionist to take my call and forward it to the managers.
All three days I left detailed frustrating voice messages and nobody returns the calls.

Overall it has been a worst experience with Sears. I should have gone with HD instead.

* I bought our windows from Sears. The process from the sales appointment to the scheduling and installation all went smoothly. I highly recommend.

Quality material. Excellent work done by the installers. Overall satisfaction with the work hinged on the follow through with minor details that was committed to by the sales representative but was not included on the installers work order. Staff was not helpful in getting this worked out.

Mr. Jeff and his team were awesome! Very professional, groomed well, and great customer service! They were very informative and patient! The products are of great quality and looks amazing!

What I experienced was that OLD SCHOOL Sears Service.. Top of the line install crew ! Excellent trim work.. Installed 6 picture windows and 9 others. GREAT WORK!!

This was the worst home improvement experience. If I could give "no stars", I would. So, I'll give Sears HVAC the lowest rating that I can give, 1 star. Workers arrived on time and worked for 1 hour and then left. They returned almost 4 hours later to resume the job of installing new air conditioning system. They finally left 9 hours later. Contractor/owner said the installation job was all complete and air conditioning was working fine. Nope, not true. Three days later, new air conditioning unit not working. Workers returned on 4th day and finally completed the job. Water had filled up in a part of the unit in the attic and this caused the unit to stop working. After my complaints to Sears, one of their managers arrived at my home to check out the (1) finished HVAC work, (2) damage that was done to my hardwood floor underneath the attic stairs, (3) damage to several walls surrounding the attic stairs, and (4) damage to laundry room door. Manager said he would send someone out to repair my floor--not done yet; contractor/owner said he would have someone call to schedule the painting/repairing of the walls--not done yet. Also, Sears project coordinator said he would honor estimates that I received from other contractors by lowering my costs for the HVAC unit by $500 less than the estimates that I received. Sent him two estimates, one higher and one lower than the original price of Sears HVAC unit. Project coordinator did not honor the lower estimate; in fact, totally ignored estimates I sent to him. Also, I did not receive the HVAC discount which was advertised on Sears Home Improvement site. Project coordinator said that did not apply to the unit that I purchased and that it applied to a much larger unit. Sorry but that was not in small print. Project coordinator is trying to renege on the method of payment that we both agreed upon. I will NEVER, NEVER use Sears Home Improvement for ANYTHING because trust, honesty, and communication are lacking throughout. I wonder whatever happened to the SEARS that had a great reputation and always stood behind its work. Oh, they were bought out by a third-rate company. BE CAREFUL EVERYONE, BE VERY CAREFUL when using SEARS Heating and Air Conditioning services. Maybe you should even record the conversation(s) if you decide to purchase anything from SEARS HOME IMPROVEMENT so they will not renege on anything they tell you or sell you. DISAPPOINTED CUSTOMER!!

No problems at all. Installation of the heatpump/air conditioner unit went very smooth.Installers work as a team and each one of them knew exactly what to do . Courtesy and professionalism was very distinct.I would recommend this team of installers to any one.

Bought my A/C unit thru Sears home services. Installation went well and unit worked well. I just had my first service need and things aren't going well. Had to call Sears service or void my 10 year parts warranty. Called on September 11, service was scheduled 9/13. Service rep called, his truck broke down. Was told service was rescheduled for 9/23. No A/C for another 10 days. No effort to expedite the service even though their truck broke down. Called and finally got service moved up to 9/21. I worked in service industry all my life and this is unacceptable. There was no effort to solve their problem. I was told that would be the next time they come to my area.

They did not provide the shelves that I picked out instead chose others for me as they said once questioned they were not for tile. The door was missing a glass panel and had to wait a week for the replacement. The door was 2 weeks overdue and then came in as a right to left opening instead of a left to right. the door framed leaked and the 3rd time out trying to fix it, it seems to be fixed. Very dissatisfied with them no offer of a credit or anything for the time out of service which was a month. Will never use Sears again and will not recommend the.

The installation team did a great job of not only putting in my new heating system but they also corrected errors from the original builder that caused the air to not circulate properly in the master bedroom. Highly recommend!

The contractors who installed my new unit we’re phenomenal! From beginning to end, everything was fully explained about the process. The techs were very professional. I highly recommend them for any HVAC work.