HVAC reviews in Meridian, Idaho

My relationship with Advanced began in the 2011/2012 time frame when, having moved to the Homedale area in 2010 and not knowing any companies, I purchased a Groupon deal to have them come service our Heat Pump system. From there the relationship grew when the heat pump died in the winter leaving us with no heat for the weekend. Advance installed a new one and updated a few other components at the same time. The technician they had then was awesome, and he was the one who regularly serviced the system twice a year until a couple of years ago when he left their company. The other techs who came out were always friendly and professional.

Why the 3-star rating? Well, after our spring service this year, I asked to renew the agreement for the upcoming new cycle and was told I needed to call the office. Upon doing so, I was left speechless. After years of being a customer, they wanted to raise the price from $158 to $600/year. I would have expected a slight increase, but the $600 was something I just couldn't handle.

I did send a note to the company thanking them for doing a good job all these years and informed them that I couldn't believe what they wanted to charge us for future work. I received no response.

I would like to think that if you live closer to the Boise/Meridian area, you'll have much better luck at pricing, and should receive the service we had grown accustomed to. We simply had no choice but to find someone else with more reasonable pricing for our needs, which as of today, we did.

Dustin Vanloon is absolutely incredible! He does wonderful work and is so customer service oriented. If I could give him 50 stars I would. We are loyal Advanced Heating and Cooling customers now!

From the first call making an appointment to the completion of the tune up was a great experience. Everyone I talked to was professional and courteous and let me know what to expect. They stuck to their promise time and the service Eric gave was phenomenal. I would recommend Advanced to anyone looking for an honest, professional, and experienced HVAC company to take care of your needs.

Driver of truck #238 cut me off on the I84W on ramp from Garriry this morning around 5:40 am approximately. Just because it’s early doesn’t mean you drive irresponsible! Especially when your representatives of a company who serves the public. Might need to install GPS trackers, to keep drivers mindful of others.
Charles Eaton
GySgt/USMC Retired

Your employees, driving billboards for your company should pay more attention, and not drive distracted. This isn't the only bad review about this

Do better

Advanced H&C technician, Daniel Escobedo, is great and very thorough. He has done my yearly Spring and Fall maintenance more than once and always does a great job. Today he even helped me set up my thermostat app on my phone so I can run my thermostat while away from home. Thank you Daniel!

I have had great residential service; no issues there at all.

When I called for a bid on commercial maintenance, an estimator came out to my business and surveyed our space. He said he would get back to us. 2 weeks later, I still had not received our bid, so I called to follow up and left a message that went unreturned for another week or so. When I called back again to ask, I finally got to speak with their commercial dept rep, and he said he was surprised that nobody had responded to me already. I was told that they were declining to provide a bid to service my business. When I asked if they could explain why, I was told that they just weren't interested, and they would provide no further details and could make no referrals to someone else. That was extremely frustrating and disappointing after waiting for so long.

We have used Advanced Heating and Cooling since we replaced our furnace and A/C in 2012. They gave us the best price for our replacement and have provided great service to us ever since, even when we had some problems with our new unit (not their fault). We didn’t pay any extra money and they kept working on it until all problems were fixed. We are currently on a service plan and we love that they keep track of when service is needed and contact us to schedule. Apollo usually does our service and he is professional, friendly, and thorough. We feel really comfortable having him in our house. I wouldn’t hesitate to recommend Advanced Heating and Cooling.

I bought the heater/ac service from a card I got in the mail. It was a good price! Apollo came out in the winter to service the heater and did an excellent job. He even looked at my fireplace that I was having issues with. He also did my AC check this morning. Apollo is super friendly and didn't try to sell me items I didn't need. I will always use advanced heating and cooling! They even reminded me it was time for my AC check. When they couldn't reach me by phone to schedule my summer check because I changed my number they sent an email and letter to the house. They didn't just give up even though they had already been paid. They made sure I was notified. Thank you! Awesome customer service!

My office Mitsubitshi Mr. Slim wall-mounted air conditioner was leaking water periodically. Called for service and Doug Kolar came out same day. Diagnosed problem as a very clogged condensate pump filter. Did a thorough cleaning and testing, and no parts required. Only charged for basic service call. Very satisfied with prompt handling and level of service, and highly recommend them.

Advanced Heating and Cooling had worked on my furnace in 2008 and did an excellent job. Using the contact information on the furnace, I put a call into Advanced Heating and Cooling before business hours on a Monday morning and left a voice message regarding my residential air conditioner(25+ years old). I received a call back within the hour by technician Apollo. He discussed my issue and advised that the office staff would contact me and schedule an appointment. Within an hour, I had an appointment for the next morning scheduled. This was amazing, considering the 90+ degree temperatures for weeks in Southwest ID. The office staff had all of my information from 2008 which made the process simple. Apollo called me, as stated, the next morning advising that he was 15 minutes from arrival. Apollo is very professional, genuinely concerned and very knowledgeable. After a brief discussion, he went to work and had my AC up and running within an hour! We spent more time discussing the system and what it will take to upgrade if my 25 year old system fails in the next weeks etc. No sales pressure. Apollo and staff are very simply professional, competent, quick to respond and very reasonably priced. I highly recommend Advanced Heating and Cooling!

I am not one to leave negative reviews but here I go… I sold my clients a 775,000 home built by Venta homes in Jan 2022. When they went to use their air conditioning for the first time in spring/summer it wasn’t working. They filed a warranty claim through the builder. Advanced came out and there had not been Freon put into the system. It worked for a week and then they had to call them out again. Needed Freon again. They requested the unit be replaced as they worried it would continue to break and their warranty would be up. They were assured that it was on record and would be covered and they would make it right. They were out a couple more times and the hvac never properly cooled the house to the set temperature. They had an HVAC maintenance done by another local reputable company who discovered the fans were installed in the wrong direction and multiple other issues. When they called Advanced to come out they were told they had no record of calls or service to the unit!!!!! They sent a tech out who said this should not be happening to a 2 year old unit and he would speak with his manager and be back the next day. He never showed up. When my clients called his cell phone multiple times he didn’t answer. I then called. I called 5 times in a row until he finally picked up. Once I said why I was calling he no longer wanted to talk. He said he was told not to speak to anyone about this job. And because they had another HVAC company come out the warranty was voided. He said his manager would call me but that also never happened. It’s 110 outside there are children and pets in the home and they could care less. This is an easy fix for a huge company. They clearly have no integrity and are dishonest. I would stay away. There is no reason a 2 year old unit should need replacement. Absolutely disgusted

Just had our AC Unit and Furnace replaced today, after a miserable and frustrating few days. Dustin went above and beyond to help us get it taken care of in a the most timely manner. He even brought us a portable AC to get us by until we could get our new system. They're cost seemed about average, even lower than some, and the service was exceptional! Highly recommend! 5 * X 2

Update 2020: Our furnace went out at 6pm tonight and within about an hour of calling Josh (on call for the night) he was at our house and ready to troubleshoot the issue. He was incredibly helpful and knowledgeable and patient with my questions. We really appreciate everything Advanced and their team has done to keep our older units moving along. Continue to highly recommend!

I will always highly recommend Advanced Heating and Cooling to others. We have been working with them for the past 4 years for both our furnace and air conditioning maintenance. Everyone I've worked with has been incredibly professional, knowledgeable and friendly. Their prices are reasonable and their work is of high quality. We had the pleasure of working with Eric this morning and as always, Advanced sends out quality technicians.

Was fortunate to have the absolute best technician ( Daniel) service my heating system this morning. Not only is he very professional and efficient, he actually communicates his arrival time. No waiting around hoping someone will actually arrive. He is the reason I have used Advanced Heating for many years. Here’s hoping he never leaves

The Best in Boise!! I've been a client since I bought my home and replaced my HVAC system in 2018. The team, especially Doug K., is professional, timely, kind, and an expert in their field. I called at the peak of their busy season, and they came out within 20 hours. They gave me a 1-hour window of when to expect the technician, and he was there within 20 minutes of the start of that time window (and texted and called to give me a heads-up).

I can't say enough about how great this company and team is.

We had an issue with our heat not coming on and Dustin with Advanced Heating and Cooling was here in less than 2 hours. He gave an estimate of what it might cost and he got the heat going again and then the invoice was less than the estimate!! Gotta love that! Thank you Advanced Heating and Cooling and Dustin! Job well done! Chris Andrews

Daniel and Zack have both been on time, cordial and efficient. Last summer I left a late Friday afternoon message saying my AC was dead. Daniel called almost immediately saying he was on a call and had one more scheduled and then he would come by. It was after 5 PM when he came and I was amazed to get such great weekend service. Both these guys are a credit to your company.

Thank you for promptly taking care of our Wrap Shop! Your technician arrived on time and informed us about the issue immediately.

This service was performed at my granddaughters house. They were able to go same day I called. Heat wave going on and with 3 hot and sad children she was so grateful for the prompt service. Everyone happy now. Great work by tech in identifying and fixing problem. Been a customer myself for years.

Everyone was polite, patient and they were quick to respond. The guys that did the work were awesome. They did a great job and everything was left neat and clean. They explained what I needed to do to keep it maintained, etc. Customer service is excellent!