Reviews of local pros in Addison, Illinois

Needed to get my water heater replaced. Drip Drop Plumbing sent Martin McIntosh to complete the job. He was very professional, friendly and honest during his visit. Took the time to explain all the work that was to be performed. He completed the work timely and the unit works great. In addition, he was very mindful of my unit (ensured that the place as when he arrived). Great company and great plumber, will hold on to the number for future reference.

Incredibly professional, timely and exceptional quality.

I am a repeat customer with this company, and both times I've had exemplary experiences. Scheduling was easy, they were very prompt and communicated their arrival in advance.

They replaced a shower valve and hose spigot, installed a garbage disposal and removed a water softener. Their pricing seemed very fair and honest for a quality job.

I would highly recommend Drip Drop Plumbing for any plumbing needs and will continue to support their business in the future.

Drip Drop Plumbing is a professional company that I recommend. Customer service started with making an appointment and ended with a follow-up call about the completed job. Dan was the plumber and he was great! He presented cost comparisons for the job - repairing the toilet or buying a new one. The information he provided was very helpful to me in making the most cost-effective decision.

I had a great experience with Drip Drop from talking to Karla on the phone on scheduling and having the 2 gentlemen repair the faulty valve. The first person to do the diagnostic was Richard - he was nice, easy to talk to and was thorough on his assessment. Then the other 2 gentlemen came in a timely manner and finished the job with no problem. I definitely recommend Drip Drop Plumbing!

In response to owner: You caused damage after the arrival and didn't fix anything is the issue. I understand the toilet being cracked is not your responsibility. But it was your responsibility to fix the leak and not allow more damage to occur. Instead it was worse after your technician left. And saying you "stand by your work," when your work was to misdiagnose the issue and allow further damage to occur shows that you are just trying to defend your reputation and take advantage of your customers.

This will be long as I am extremely upset. The short story is that I called Drip Drop Plumbing to fix a leak in my ceiling. They charged me $320 (3o minutes of work) and did not fix the leak and said they were unable to help. They also caused more water damage to my house by saying that it was fixed and turning the water back on. When I requested a refund because I still had to fix the leak, they were extremely rude and said they provided "services" so they are entitled to the charge. Full story below for those who want more details.

I called Drip Drop Plumbing because of a leak in my ceiling and the technician came out and claimed that it was due to a failed wax ring on the toilet. They charged me $320 to replace the wax ring (30 minutes of work) and then left. After they left, the leak got even bigger and we had more water damage. Another tech came out 3 days later and when I was trying to explain to him what was happening, he dismissed my explanations and just replaced the wax ring again and then the leak continued. He said basically he couldn't do anything else for me and was getting ready to leave. I was obviously upset as I paid $320 and I still had a leak in the ceiling and it was only when I was noticeably upset that he took a closer look at the toilet and noticed a crack. I appreciated that he finally diagnosed the issue, but I still was upset because the leak wasn't fixed and it took me getting upset, for him to do anything other than replace the wax ring.

The technician told me to call the office if I was dissatisfied with the service and that I would be reimbursed. When I called the office, the office manager Karla was extremely rude and unsympathetic. She basically told me that I requested the wax ring and they replaced the wax ring so they are entitled to the $320. When I tried to explain that I did not request a wax ring replacement, but a ceiling repair, she said that is what they do when they find leaks.

Basically Drip Drop Plumbing doesn't actually diagnose leaks and figure out what might be happening. They go with the easiest and most common repair and if that doesn't work, then they just give up and refuse to refund anything. I called a plumbing company because I wanted an expert to figure out what was leaking, but instead I found a toilet reseating company that charges $650 an hour for labor. They refused to refund any of my payment, and when I got upset, Karla spoke condescendingly to me and didn't understand how I could be upset, when they provided their "valuable service and expertise". I can't get any of my money back, but I just wanted to leave this review as a warning to others considering using Drip Drop.

I used Drip Drop recently for several issues that came up while remodeling my kitchen. They moved a gas line, the waterline, and faucet lines, and I later learned I needed a hot water tank replaced. I’ve used other plumbing services in the past and they were ok . . .but Shaun from Drip Drop was a little different. He was pleasant professional honest and his pricing was fair. He was at my place when he said he would be and he got the job done. More importantly he came across as a normal guy. He had another gentleman with him who also was personable and rather normal. I didn’t get the corporate responses I’d heard from some pros or the sales pitches I’ve heard from others. After they were done they left my place the way they found it and I was very satisfied with the quality of their work. I seldom write reviews but rely on comments from others about their experiences, which prompted me to write one now. If you’re looking for a plumbing company whose professional reasonably priced and seemingly rather normal, consider them. I’m glad I did.

We had used Drip Drop Plumbing Services twice already in our two different locations and are very happy with the jobS they finished. The plumbers came on time, were friendly and professional. Their prices were reasonable, when compered with other plumbing companies.
I would recommend them to anyone who is looking for a good reliable plumber. They know what they are doing.
Jerry J.

I've been using Drip Drop for a couple years. It can't find more nicer and up getting guys to work with. Quick, efficient, and just treat you well. Joe helped me with my water heater and just a great guy. Thanks for everything Drip Drop

Sean was incredibly friendly and helpful. It was supposed to be a simple faucet install but my granite wasn’t drilled large enough to accommodate the faucet I bought. Sean hand grinder the hole to work so we did not have to incur and interruption with our kitchen water. Excellent job.

Drip Drop Plumbing was absolutely amazing. They were able to quote and fix a problem with my ejector pump quickly and efficiently. Cole and the office team kept me well informed through the process and completed the job at the price they quoted. Everyone was professional, kind, and beyond helpful. I've worked with several plumbers and they've been the best!

Drip Drop Plumbing was professional from beginning to end. Shaun knows what he’s doing and loves his job. I felt very comfortable and satisfied with his work. The office was professional and more communicative than most contracting companies. Definitely recommend. Thank you so much!

I hired Drip Drop for a client’s house and the entire team was professional, friendly, responsive, and communicative throughout the entire process. And more importantly, the cost came in right at the amount quoted. Highly recommend and will definitely hire again next time I need a plumber.

I hired Drip Drop at the suggestion of a GC when I needed a sewer scoped for a house under contract. The crew showed up on time (ahead of schedule actually!) and knew the best access point (after the home inspector struggled). The team was thorough, patient, and professional.

I later called Drip Drop to handle a full plumbing changeout to copper. Shaun and his crew worked efficiently and handled the job with minimal drywall cuts. Their pricing was fair, especially for a small business. The final work product was excellent and you can tell they want to do the best job possible. I've referred Drip Drop and will continue to keep them as my go-to plumbing company.

I've been using Drip Drop on an initial referral for almost a decade for anything I don't feel like doing or don't have the time or expertise for. They've done a water heater replacement, sewer line root clearing, sewer line replacement, and a few other small interior things for me. I hate dealing with plumbing issues, but the people at Drip Drop are always a pleasure to work with. They're up-front and fast with their estimates, quick to respond over email or phone, and very friendly and professional when they're at my house. I'm always glad I called them and am happy to recommend them.

We returned from a vacation to discover a leak had developed in a bathroom. We took steps to contain the leaking water and called Drip Drop Plumbing late on a business day. Drip Drop's Jordan arrived at the promised time the next morning and efficiently and completely fixed the problem. Jordan was pleasant to deal with. He answered all of our questions. He had everything he needed to do the work in his truck. He quoted us the cost of the job and we approved it before he began work. We are very pleased with the service Jordan provided. Drip Drop Plumbing will be our first call when the next plumbing issue arises.

I called Drip Drop last year to re-plumb some pipes under my kitchen sink and things went well. Recently, there was a leak and I was not sure if the issue was related to the original install or something different. In resolving the issue, they were more than fair with the pricing of today's job. Given my experience with both visits (Over a year apart), they have earned my business going forward and I will refer them to my neighbors as well! They are a great example of a family owned business doing the right thing for their clients.

I'm so pleased with Drip Drop!! I cannot recommend them enough!!!
I had a literal worse case scenario occur when we were listing our home to sell: pipe issue discovered the day we started showing our home. Long story short, I had another plumber come out and drag me along for days trying to figure the problem and get me an estimate. This was a really time sensitive situation as we accepted an offer and things moved quickly from there, with inspection/appraisal awaiting this repair! After almost 24 hours waiting on an estimate (yup... just the estimate) from this other plumber, I had a friend recommend drip drop... Shaun came the same day, gave me an estimate ON THE SPOT, and got me on the repair schedule ASAP. I could tell Shaun took my situation seriously and actually cared... like a totally normal person, not at all that corporate feel I got from the other company. It got even better because he showed up on time, with a smile, and was happy to do the work. He kept me updated the entire time and completed the work professionally and quickly. To add a lovely cherry on top of it all, his estimate was over $1200 cheaper than the other plumber's estimate! Drip Drop is my go to plumber FOR LIFE now. I will always recommend them to anyone who is looking for a plumber! Oh!! And the office lady was so nice and friendly! Overall amazing experience 10/10 would recommend!

Jordan did a great job fixing my burst pipe! It was in a difficult location and he was able to repair it without causing too much damage to the drywall. Communication was great as well!

Update! Shaun and Jordan came back today to install a tankless water heater. These guys are the best of the best, great price, they do it right, and explained everything. Wouldn't consider using anyone else! Thanks again!!

We had a spigot break over the weekend and I cannot say enough how glad I am that I called this company. Jordan our tech was fantastic and knew exactly what to do. Was efficient and clear about how to move forward and options for us. We will definitely use their services in the future.

I am so thankful I found them!

We had an emergency hot water heater replacement and Drip Drop was by far the least expensive, most efficient and extremely informative. We have called on them in the past and they will be our only call in the future for all of our plumbing needs. Thank you Drip Drop for your prompt attention to our request and for getting us up an running quickly.

Thank you, Carla and Jordan for excellent service! Thank you for your patience while waiting for my response from the estimate and for your quick response to attend to my plumbing issues.

Terry Larson, my neighbor, is the one who recommended your company the first time I used you. I will refer your company to whomever needs plumbing.

Jordan, is friendly, respectful and knowledgable. He explained everything to me. Plus, he was done by the time he was originally supposed to be here. Thank you!

Much appreciated,
Denise C