Reviews of local pros in Addison, Illinois

After 17 years our water heater gave up the ghost. I had a few people in to look at it and give me prices. I had had good experiences with Drip Drop a few times so i called them. Shaun came over and listened, really listened before spouting his bit.

finally, after i was done talking he patiently discussed my need. I ran some ideas by him, and once again he listened. He was a good listener. After talking for a while a light went on. You need a tankless water heater? I do? yes. I've had one in my own home for 15 Years and never had one problem. I already knew i would not be getting another seventeen years out of any new hot water heater. his realization to my problem galvanized me into action!

Yes, he was completely right. A tankless heater was exactly what i needed. "And we'll put it right here!" Get your electrician to give me a low voltage outlet right here on this wall.

I got him. Got the outlet. Shaun worked like six men. He got it done in one day, swept up, cleaned up and got his money.

he made it easy for me to get the proper solution for my flooded basement. But more than that. Shaun was really much more than a plumber. He was a good friend I just hadn't met yet.

it goes without saying he was honest, fair and articulate.
I think he would be successful in whatever he chose for a career. I was just fortunate enough he chose plumbing.

the tankless unit takes a bit longer to get the hot water up to the second floor shower. But it gets there. i have more room in my basement. Now I'm thinking about taking out the chimney and putting in a dance floor. Dances ten cent a piece, open till 12, closed on sundays. So, yeah. if you want plumbing done right, a a fair price call drip drop. If you want a prince to come do the work tell Karla you want Shaun to come over.

best fishes,

Frankie Chocolate
West Chicago

I'm astounded that there's still service this good these days. I woke up to water all over the house and they were there, same day, to resolve the problem. I felt like I was dealing more with close friends than a service provider. They were friendly, honest, and I truly felt like they wanted the problem resolved as much as I did. I can't say enough good things about their incredible customer service and I the price was great.

Jordan explained everything and was very very thorough. Figured out an issue that several other plumbers could not.

Showed me how to replace a cartridge myself in the future to save expense as well.

Really happy with the service!

My basin sink was over flowing in the basement laundry room. I called drip drop and they came shortly after I called. The plumber was Bob. He was awesome. It didn't take long for him to diagnose the issue and fix it. So happy I called them. Great company. I highly recommend Drip drop.

Very professional. Outstanding service and prompt

Great shop to work with. Great service and high-quality work.

Wally, Al, Brandon, Peter and Patrick. Some really nice talented hard working men. Respectful to the needs of the building custodians. Did their job to perfection!

Installed an overhead sewer system and replaced our lead water supply line. Work was completely quickly and professionally. Highly recommended.

Useless folks, tried calling them multiple times and left voice messages for a quote and never returned a call back. Was recommended by someone, but looks like they don’t want the business.

Update: Owners are liars as you can see I was called but when I tried to call back multiple time and left voice messages, I was never returned a call back. So how can they now I was busy lol, when they never return my multiple calls. Don’t expect help in emergency when they don’t respond and falsely lie.

Russ's plumbing & Sewer installed an outside sewer clean-out because I had roots in my sewer line. They were extremely professional and competitive on price. I would recommend them for all your plumbing needs.

Honest, hard working. Russ explained the steps and answered all our questions. Then performed all the work in one day. My water pressure is amazing and the pricing was fair. They came highly recommended and I now know why.

Great service - clean, responsive, and very professional work! They replaced the water line from the street to our house, worked well with the Village of Glen Ellyn, and made the entire process much easier than I expected. Highly recommend them for any plumbing and sewer work.

These guys are great. They are clean, easy to work with, fair and they communicate really well throughout the job. Also, I had a complex job and they were the only company (out of 5) that came up with a solution that I felt made the most sense. They know their stuff. If you have a problem, definitely get their opinion.

Probably the best plumber in the business if you need serious sewer work. On time, extremely professional, reasonable, good rapport with City of Elmhurst. Anyone who needs city/sewer work at your home should use Russ. Not allowed to give 6 stars!!!

We called Russ’s Tuesday afternoon John was here at 8 AM the next day. Complicated install done in an hour. So grateful to have a reliable and honest plumber to go to.

I have used Russ's a few times and I have found that their people are always polite, on schedule, and effective in resolving my issues. They have newer and more accurate technology compared to the company I had been using previously. Russ's pricing is in line with the others in the area.

Russ's Plumbing recently helped me with an unexpected sewer line project. They kept me informed every step of the way. Hard working, dedicated, and professional are just a few words I'd use to describe this team of very knowledgable plumbers. I trust them completely.

No one likes to have their yards dug up and plumbing work done, BUT if you have to, these guys are amazing. Russ and his whole crew were professional, clean, helpful, timely, and altogether awesome! Highly recommend

My blind 88 year old father's toilet broke. It is difficult for him to walk to his other bathroom, especially at night. I called Russ's Plumbing and they without hesitation sent Chuck to my fathers home within couple of hours from my call.
Chuck arrived and fixed the toilet in no time. Chuck was absolutely wonderful and my father called me at least 5 times to make sure I let the owner of Russ's plumbing know what a great job Chuck did and how wonderful he was to my father. I would like to thank Russ's plumbing for their professionalism, for their speedy service and for the kindness they showed my father.

Wonderful family-owned business. We had a very good experience from beginning to end, including booking the appointment and asking questions. Our problem was quickly and expertly fixed and they were very considerate to everyone involved. Highly recommend.

Great work from the team from top to bottom on my sewer clean out install. Office was professional, friendly, quick and efficient. The install crew did a very solid job with minimal mess. They provided a DVD demonstrating my entire sewer line which was really re-assuring. Equally important the work was the most cost effective amongst the competition. I would recommend this company first.