Appliance Repair reviews in Chicago, Illinois

Rick the technician diagnosed the issue with my Fisher Paykel Fridge which was under warranty and had it up and running in no time at all.

First visit- diagnosed the problem
Second visit- brought the wrong part
Third visit- Rick fixed it quickly and efficiently, answered many questions, and was very pleasant to deal with.

I have viking kitchen appliances that were out of warranty, so i thought so according to another appliance repair shop, until i contacted platinum mechanical services for another quote, when they informed me that my appliances were still in warranty. Thank god for an honest company that actually knows what they’re doing.

Always great service from Platinum for my Garland range. Rob is great and does a great job explaining the problem and resolution.

The person who came out was actually very good and professional (and very knowledgeable). The quote that I received subsequently for the repair that was identified was shockingly high. This seems to be their operating model based on the previous reviews. Would avoid this business if you can

Had a wonderful experience with platinum they came out, were professional, and fixed my Viking Range. I would definitely recommend them for any need.

Called them to fix my Dacor oven. Rob came to the house twice once to diagnose and again with the new part. He was super nice and very knowledgeable. I would definitely use them again.

Way overpriced. I have a Subzero refrigerator. I needed the rubber seals replaced on both French doors. There price was over one thousand dollars. A total exploitation. I contacted ABT and there price for exactly the same repair was $394.00. Buyer beware.

Just had a service call on my older Capital range. The technician was unbelievably knowledgeable on my appliance.
I would definately recommend.

I've used Platinum Services for refrigerator and range repair. Rob and Rick have been good resources and I trust them to be honest regarding the repairs.

I called them for an outdoor kegerator. They said they will only do outdoor repairs within certain weather temperatures….. so I had to wait over a month. They came out and said that it would cost me almost $900 to repair. I declined. They charged me around $250 for service call!!! ABT fixed the kegerator parts and all for what platinum charged me just to come out and look at it. They did remember to put Platnium Services stickers on my appliance though! Think about this before you call…..!!!!!!

Great experience! We have been using Platinum Services for many years. They are always professional and get the job done! Rob, the technician, is very very knowledgable, friendly, and professional.

We have a weird/fancy oven in our home that the previous owners installed (DCS by Fisher Paykel). When our oven stopped preheating last week, I was not at all happy to see that there was ONE licensed service provider for Chicago and that they didn't have great online reviews. I also have decently high expectations for customer service after working in the service and sales industries the majority of my career. But what choice did I have? They were the only ones!
I was OH SO PLEASANTLY surprised with how friendly their reps were and how easy it was to get our oven fixed. I scheduled a Wednesday appointment on a Monday, they called on Tuesday with a 3-hour timeframe from 10-1pm. I said we really couldn't be there before 11:30 and I knew it meant we may have to reschedule. Sure enough, I got a call on Wednesday at 11:20 that Rick the technician was about 10 minutes away and had been able to accommodate our request, even though I knew it wasn't a guarantee. My husband let Rick in around 11:45 and I got a text at 12:21 that the problem was diagnosed, the part replaced, and all was well.
The downside: it was a $495 repair in total. The oven's igniter had burned out and needed to be replaced (but will hopefully last another 7-10 years). I blame this on the previous owners deciding on such an expensive and uncommon stove ;)

I've had two great experiences with Platinum in the past month. First, they replaced a hose in my washing machine which was leaking on the floor. I was worried I would need a new washing machine. Second, they repaired an ice machine which has been sitting idle for a year after two other places couldn't figure out the problem. I also had them service my oven and refrigerators. I was able to get appointments quickly each time. I'm very happy with them and will call them again!

Needed a U-Line wine fridge repaired. Rick was highly professional, efficient, and friendly for the initial assessment and following repair service. I would contract Rick and Platinum Services again in a heartbeat.

Platinum Services came to service, and in the end replace, a wine cellar cooling unit for a client in Lincoln Square. The crew was prompt, very detailed and knowledgeable.

I have used platinum Services for years .
They are the only one I use to repair all of my appliances. I can leave my home with pice of mind always know it’s taken care of. The best thing I love about platinum is the communication between the office, and the technicians, letting me know the situation is over the top .

Scam artists who don't actually fix the issue you're paying them for, then want to charge you more to fix it again.

Recently bought a house with a Viking fridge that was serviced by Platinum Mechanical Services prior to closing to address a temperature issue with the refrigerator compartment. The Seller spent $650+ across two visits to have Platinum Mechanical Services repair the issue only to move in and find out Platinum's work never resolved the issue.

Upon speaking with them they hid behind non-transferable warranties and said for another $150 they could come out and look at it and tell me what needed to be fix, which would be additional parts and labor.

I'd recommend looking elsewhere if you want reliable work done.

4-26-2024: Rick from Platinum Services did an outstanding job of rebuilding our Aga Cooker that is over 30 years old. I was amazed at his knowledge of this product. He replaced over eleven critical parts and made sure the Aga Cooker was working like it was new again.

We have several appliances that Platinum Services takes care for us. Rick is the technician who normally comes out and he is amazing. He goes above and beyond to give great service.

What can I say this group is tremendous. They come when they say they will, they are prompt and most importantly they know their stuff. Rob described what was happening in a step by step logical fashion. I have used this group for several appliances, and I cannot say enough good things about them. Thank you for being there and helping!