Appliance Repair reviews in Chicago, Illinois

We had an issue with our ice maker at our restaurant in Lincoln Park, and it was honestly pretty stressful. We reached out to Dara Commercial Appliance Repair, and they got back to us quickly. The technician came out, diagnosed the problem, and clearly showed us the part that needed to be replaced, including the cost and labor, which we appreciated. We agreed to move forward, and after about two days (once the part arrived), he came back and completed the repair. Everything was done smoothly, and the ice machine has been working great since. Pricing felt fair, and there were no surprises. Definitely recommend them if you need commercial appliance repair.

Dara Commercial Appliance Repair came to our restaurant in Lakeview to fix our walk-in freezer. They showed up on time, explained everything clearly, and handled the repair without any hassle.

Everything was smooth, and the freezer has been working great since. Definitely recommend

I first used Dara Commercial Appliance Repair when I had an issue with my Sub-Zero refrigerator at home and they did a great job fixing it. Because of that experience, I called them again when I ran into a problem with a commercial refrigerator I had just bought for my restaurant in Lincoln Park, it turned out to be broken.

They came out quickly, diagnosed both issues clearly, and explained everything in a way that made sense. Within about two days, they were able to repair both refrigerators, which honestly saved me a lot of stress.

Super reliable, fair pricing, and easy to work with. I’m really glad I found them and would definitely recommend Dara Commercial Appliance Repair.

Great service. They repaired my Wolf cooktop quickly and professionally. Everything works perfectly now. Highly recommend.

We had an issue with our Hoshizaki ice machine — it suddenly stopped working during business hours. DARA Appliance Repair responded quickly and arrived the same day.

The technician diagnosed the problem fast, explained everything clearly, and fixed it without any unnecessary upsells. Now it’s running perfectly again.

Professional, reliable, and easy to work with. Highly recommend for commercial appliance repair.

Had a problem with our commercial appliance. They came out, fixed it fast, and everything works great now. No hassle, no upsell. Just honest and reliable service. Would call them again.

Great service Highly recommend Dara commercial appliance repair. Thank you

Dara Commercial Appliance Repair helped us fix our refrigerator. We’re very happy we chose them. Our restaurant is now running like clockwork. Thank you so much — we will definitely recommend them.

Dara Commercial Appliance Repair showed up fast and got our fridge back to normal. No stress, no delays — just came in, fixed it, and everything works. Easy to deal with, would call them again.

My oven that was not heating were addressed perfectly by this guy today. He arrived on time and was extremely kind, professional, and patient. He answered every question I ask him to my full satisfaction. The work was completed in a timely manner and at a reasonable price. Thank you very much. Keep it up!

This company, A-Appliance Experts Inc, is unreliable and unprofessional. The technician came on Thursday - 12/29/22 - afternoon - around 4:30pm - to do a diagnostic of our refrigerator. He informed my husband that we would need to defrost the fridge for 24 hours, took payment for his visit and proceeded to tell us they, the company, would call us when they got the parts to schedule an appointment for Saturday (12/31/22). My husband then calls the company at 7pm on Friday - 12/30/22 - during their business hours. Instead of scheduling an appointment during that call, they, the company, informed him to call and schedule on Saturday for a Saturday appointment. My husband called back today - 12/31/22 - around 12:30pm and they informed him the earliest they could have someone come to repair it is Monday due to the holidays!! Instead of trying to find a solution or having any accountability, the company places blame on my husband for calling so late! Now, the ice packs and ice in our cooler have melted and I have to throw away my groceries due to massive inconvenience! I keep all of my grocery receipts and it's perfectly legal to take businesses to small claims court in the state of Illinois!!

Called them and gave them a model and make number before hand. They sent someone out who looked at the make and model number on the refrigerator and then proceeded to tell me that there was nothing they could do because it was a faulty designed refrigerator and I should call LG and complain to them. To what end it wasn’t clear from the repair man. For this, they charged me $140. They could have told me there was nothing they could do when I first called them for the appointment and had already given them the model and make. To my mind this seems like a dishonest business practice. I would not recommend this business to anyone.

Juan was so good! He came and fixed my stove and it was fast. He’s professional, on time and respectable! Please book with Juan he’s the best! He really cares about his company!

I called for the services on my bakery oven when it shut off the fire completely after 5-10 minutes. The service come the next day with quick respond and I pay him $90 service charge. However, the skill level of the technician is bad and misdiagnosis. He gave me a diagnosis stated my temperature gage is bad and it required about over $2,000 to replace, and it also need to find the appropriate part to order. I have waited for 2 weeks and they did not get back to me, I have to call the company back a few time for follow up on 3 weeks, and the staff told me they are still looking for the part. I end up call another company and they told me that the problem was the gas pipe and temperature gage is working fine, it is the gas pipe has issue. And my oven was fixed for $900 labor plus material by another company technician within 2 days. DO NOT use this company for any of your service, and they will come right away to take your money for service call and do nothing after work. I have no idea how this company can continue their business for asking customer for their service call charge and not fix problem.

I called on a Sunday morning and the technician came on time in the afternoon on the same day. Juan was very professional and honest and figured out very quickly what the problem was. One of the parts was not on his truck and he called me promptly the next day to update me. I would highly recommend Juan and his assistant Jose.

Absolutely incompetent and unprofessional. They turned a very minor problem with water flow into a blown mother board through a total lack of skill and knowledge. They lied about ordering parts, struggled to communicate at every turn, made appointments and didn't show up. We ended up with no dish washer for a month and a major problem. Read the reviews on Better Business Bureau and you won't think twice about calling a better company to solve your problem. Even if you aren't happy, this company would have done worse.

Jack was a knowledgeable and efficient technician. We had been having issues with our refrigerator and my wife was getting flustered with my attempts to troubleshoot. He came quick and resolved the issue while I watched a few YouTube reels.

$500 and several losses of food my refrig/freezer isn’t repaired. Misdiagnosed several times with multiple parts, they finally settled on the solution but it still doesn’t cool. Won’t provide even a partial refund though technician wrote on invoice “if failure occurs company will reimbursed”. When I called this to the attention of the owner Frank he said, tech isn’t authorized to write that and “you must have threatened him”. Really?? Owner belligerent, officer manager George condescending. Zero stars. One star for Juan as he was professional anyway

I had this business come over for a stove repair. They charged me 90 for coming over and told me the unit needs to be replaced. My unit is a monogram and the replacement cost is about 3000. So as a last straw I took a second opinion and new technician was able to fix it with a replacement part of 75. He charged me 150 for repair. My unit was misdiagnosed by A-Applicance Experts. Won't be using them again.

In my role as a realtor at 600 North Lake Shore Drive in Chicago, the owners with tenants often require assistance with a variety of property management activities, so I need a roster of trusted service providers who I can consistently rely on to do timely work providing the highest quality service. Juan is at the top of that list. Juan is super easy to work with, always on time, and very courteous. He diagnoses and fixes problems with a quick yet thorough and professional approach. He is able to service any appliance and brand including, but not limited to, Bosch, Wolf, Sub-Zero, Decor, Whirlpool, KitchenAid, Samsung, GE, Frigidaire... just to name a few. When parts are required, Juan obtains them quickly and cost effectively. As part of Appliance Experts service offerings, Juan is also able to accommodate next day appointments. In my role as an agent, I need to feel comfortable that the person I call is honest, capable, and trustworthy. That is exactly what Juan delivers! Overall, Juan is very courteous, responsive, highly skilled, and extremely reliable. I never hesitate to recommend Juan to anyone!

Terrible experience! The technician came and charged me 90/- only to tell me I need to call the manufacturer. Which I would’ve been fine with had he not TOTALLY misguided me about manufacturer policies and what I can or cannot expect to get from the company. He barely even touched the appliance. I called their office to request a solution and a quote after the manufacturer said all his info was false. Was supposed to get a call back. Nothing! Will never use them again. Highly discourage from using this company!!

Edited to add: The company’s reply to my review shows how they are actually “experts” at shrugging off responsibility. Blame the customer rather than apologize and ask how they can win back client trust…!! Not a good look