Home Services reviews in Chicago, Illinois

I booked a Fixer consult for replacing the entrance door(Aug 1st arriving between 10:00 and 11:00 AM). I was charged $139 for 1-hour service. On Aug 1st, Brian P and Cleo C arrived at 10:10 AM. They measured my door and left at 10:22 AM. I am supposed to receive a detailed plan for door replacement within 3 business days. However, it's been a whole month now. I never heard from Fixer again.

Had such a great experience with Fixer! I'm pregnant and can't really get on ladders like I used to - and I'm used to doing a lot of the work around here by myself. But now I know it's totally okay (and great!) to hire out for work you can't quite do yourself - which, for me, was installing bay window curtain rods, and shortening the cord for a pendant fixture and installing it. I thought it was a super reasonable price (especially for keeping me safe and off a ladder!) and it was done so fast! I know as a new homeowner we'll have a ton of projects like this and I know we'll be hiring Fixer again soon. Great experience from start to finish.

I contacted Fixer to remove exterior rooftop doors and trim, haul away debris, install new door jambs, exterior doors, and storm doors, and seal everything around the brick exterior. Fixer was responsive and able to accommodate my needs in a short window where other contractors I dealt with could not. The fixers arrived on time and did an excellent job meeting my requirements. I especially want to shout out to Roman for keeping a very open line of communication and walking me through the work periodically over the two days. If I ever need to use Fixer again, I would ask for Roman. My only constructive feedback, and the reason for four stars and not five, is the “communication” with the Fixer office. I was never able to speak to someone over the phone. Images and text messages are not a sufficient replacement for an actual live conversation, especially when spending close to $5,000 on a job. Rather than just relying upon the photos I sent to be sufficient for Fixer to determine the hours needed and resources required, I opted to pay the $139 consulting fee for Roman to actually stop out for a review. We both agreed that the 3.5-4.5 hrs of work that Fixer quoted me was going to be far too little. I even told Fixer up front that the job would likely need three fixers for the better part of two days. I know this because my neighbor recently had the exact same work done. I couldn’t help but feel like such a lowball estimate was just a way to get into the project, and I’d end up requiring the same amount of work I said it needed from the very beginning. There were also a couple items of miscommunication because all of it is done via text message. Not a big problem, but definitely noticeable when a phone call would have been more efficient. Overall yes, I would use Fixer again - but for less important work where texting to communicate is sufficient.

EDIT: I realize the owner responded below with instructions of how to set up a call, but I asked several times over text message to have a phone call, and those specific texts were ignored. So I went along with the text messaging route instead.

At first I didn’t believe Fixer was to going to deliver on their promises. Boy, was I wrong. My Fixer arrived on time, we walked thru the items on my punch list, he asked, and I answered questions about each item. Time flew as he zoomed thru my list. I’m very impressed! Plus, for the price, it was well worth it. I’m very happy to have had a professional working my house.

We are so thrilled with the work Fixers did in our apartment! Request Edgar and DeAngelo- they installed a 13-foot long shelf into a metal stud about 12 feet up a wall in under 90 minutes. They wore shoe covers and completely cleaned up when they left. The concierge was also very helpful and we were able to communicate through text, which was convenient. Great prices, very professional, awesome work. Will be using this service again in the near future!

I have been using Fixer for more than a year. I am extremely happy with their service.I no longer worry about finding a handyman who I can trust.I have the membership and it saves me a lot with discounts for members. They have easy scheduling appointments and great costumer service. Thanks Fixer!

I had a list of relatively small projects but all creating difficulties for me. Yosef was on time, very competent and professional. He worked quickly, explained any issues thoroughly and asked for a broom to clean up when he was done. It was a very positive experience

Chang and Fixer were incredibly helpful, effective, and reasonably priced. I could not have asked for a better plumbing service. Chang arrived on time, fixed the clogged sink faster than expected, and was able to clean up quickly. I’ll be using Fixer for home repairs going forward.

I looked online on a whim to look for someone who could fix a bifold closet door that had been off with pieces broken/ missing for awhile. Within a few hours I had help! I received texts and emails to update me on their arrival status. They were polite, punctual and efficient in solving my problem. I will be using them again!

They were on time and quickly went to work to hang two kitchen cabinets doors under the sink and because in order to properly install them they had to reinforce where the doors were to be installed,they explain why they needed to do this, once they were finished, I inspected their work and found that had did a excellent job of installing the two doors to my satisfaction, would highly recommend theses two women to fix your problems at your home. Thanks good job everyone.

I was looking for a handyman to install my shower tub door. Fixer responded to my project request on Yelp and was at my condo within an hour. Although they were not the cheapest in town, because they came so quick and provided an expert level of service, it was well worth it. Very convenient!

Needed assistance with moving a bathroom vanity to our 2nd floor when delivery left us hanging. Fixer was able to schedule us for same-day service and Andrew, our technician, was a huge help to us with both moving the furniture and install. We recommend him!

I contacted Fixer to repair two screens and one patio door. I had sent photos before the appointment, and showed the fixers when they arrived. During the walk through assessment, the repairman estimated that it would take 1-2 hours, and the cost would be minimal. I thought that was great, and the estimate was much lower than what I had anticipated. I checked in on the fixers several times, and watched the fixer bust a hole in one of my screens with his screwdriver as he was trying to undo the screw on the wheel. It looked like an accident, but now I have a hole in the screen that I’ll need to fix. After two hours, the fixer asked me to inspect the work done, and I was surprised that I still couldn’t easily open the door. I mentioned this, and was then told that the fixers are not able to fix that. The total cost was $300, for two screens. I could have done that myself, as he really only sprayed a lot of WD40 on it. I then asked someone from Fixer to contact me, as I was a little frustrated, and no one bothered to call to follow-up. I won’t use Fixer again.

The guys who came in to mount or TV and speaker, run some cabling and install new outlets were really, really excellent! Not just providing us with high quality work, but also great advice, they were incredibly helpful and knowledgeable! We’ll definitely be using this company in the future and highly recommend them.

The Fixer team, Chris and Erin, were knowledgeable, professional, and courteous. They showed up on time, we spent a few minutes talking about the issues, and they quickly formed a game plan. They came back and finished the job next day with very good quality. I'd definitely recommend Fixer to anyone who needs handyman services. You will not be disappointed!

I hired Fixer to replace stubborn, corroded shower diverters. My condo has not had plumbing updates since it was built in the 1960’s so there is no diy-ing any fixtures without potential problems. My request went out and within 10 minutes I heard from Fixer that someone could address this next day, if needed. Fixer responded almost as fast in getting required paperwork to my HOA - then it was on the next day’s schedule! A plumber, Lex, arrived (early!), removed the corroded items, determined the materials to fit the job, installed them and then explained what to look for if this is a problem in the future. He also found materials that are easy on arthritic hands. The reason I would hire again is responsiveness, interest in a job that others might find mundane, and doing it to fit the needs of the customer. They were also reasonably priced.

This is the second time I’ve used Fixer, and I’ve been very satisfied with both experiences. For both visits, my Fixer was Andrew M. He’s a very conscientious worker and has always been on time and completed work in the estimated time frames. He’s also patient in explaining answers to questions I had about the repairs - so I also learned some things from him. I appreciate Fixer providing such competent and friendly staff.

Needed someone to fix a tile and a small piece of drywall before a home inspection. I was happy with the ease and availability of getting an appointment. Their customer service was responsive. However, 30 minutes before the appointment, I was told the Fixer was no longer available and the appointment was cancelled. On such short notice, I didn't have enough time to find someone else before the inspection, and now my inspection is in jeopardy of going poorly.

Aaron and Angel arrived on time and very efficiently fixed the water damaged drywall on our ceiling for a very reasonable price. It looks good as new. This is my first time using fixer but will definitely use this service again.

The repairs were done quickly and professionally. This was much easier and quicker than I thought. Prices are great and they are very transparent about costs. Definitely recommend!
PS: I was able to book them and communicate with them online and with texts which is another big plus for me that I didn't have to make any phone calls.

Not happy with their Customer Service and Scheduling. Registered on their website, sent a few pictures and had someone come out and look at a ceiling that only needed a small patch up with drywall and paint. The individual stated that it could be done in 1 day and half. We decided to reschedule and the individual stated that customer service would contact me. They never did. I had to contact them a week later to schedule. So I schedule to have the same individual to take care of the Drywall and Paint. Two weeks later I get a text message that they had cancelled the repair because they thought a project manager would need to take a look. Why would the project manager not visit the first time when I sent the pictures. I just was disappointed since I had sent the pictures in my initial request and that was close to two and half weeks in viewing pictures and making that arbitrary decision. I decided to move with another individual.