HVAC reviews in Chicago, Illinois

Peter and the install team were top-notch, delivering exceptional professionalism and service throughout the entire process. In contrast to my previous experience with another big-name vendor, which botched the furnace sizing and caused problems down the line, Peter took a different approach.

Unlike some competitors who just glance at size without doing a proper assessment, Peter conducted a thorough energy evaluation of my home to ensure the right AC unit was chosen for the job. The result was a highly competitive heat pump option that met all my needs. I'm thoroughly impressed with the Five Star team and will definitely be reaching out to them for future work.

I reached out to FiveStar for help with my faulty AC, which wasn't cooling below 78 degrees. They sent Juan over the next day and he was fantastic - courteous, understanding, and diligent in figuring out what was wrong. He found a temporary fix until a replacement part could be ordered and installed. Overall, it was a great experience with this company.

Excellent service from two friendly, youthful technicians who completed the job efficiently, leaving us satisfied with their work. We look forward to having them back for future maintenance.

Erik gave us a clear heads up on when he'd arrive and estimated the time it took to reach our place. He was courteous and got the job done quickly - really impressed with his service.

Excellent work on my high velocity system repair. The whole team - Mark, Rich, and Sam - did a fantastic job, showing excellent skill and courtesy throughout the process.

Nick and Piotr installed our AC system, and they were exceptional. Their communication was top-notch, with timely updates throughout the process. They arrived early each day and maintained a tidy workspace, even installing outlets exactly as discussed. The impressive part? They completed the job in just 5 days – perfectly timed for the scorching heatwave that hit our area. Peter Gambino, who oversaw the installation, was also fantastic, providing regular updates and ensuring everything ran smoothly.

Ivan did a great job - he showed up on time, was friendly and competent, and took extra care to protect the walls and furniture.

The technician from Precision, sent by Five Star, showed up with no prior inspection or diagnostics. He simply declared my induction motor dead and sat in his van for 15 minutes smoking without even giving me an estimate for repairs. I managed to get the motor working again by adjusting some fins while he remained in the driveway.

Later, when the gas wouldn't fire, he told me to tap the valve and stayed in his van to finish his cigarette before returning to check on me. To figure out what was wrong, I had to go through the issue step by step, which revealed a dead bird in the vent. It's surprising that no one checked the error code before charging $99.

It would have been reasonable for a technician to look up the error code before providing a diagnosis and quote.

The service team was knowledgeable and professional, delivering a thorough job on our routine maintenance. The humidifier setup was also improved - the old system was removed and upgraded to a better one.

Given our building's age, it required some significant work. They got rid of unnecessary equipment and reconfigured the electrical and plumbing. Each installation specialist showed similar qualities: knowledgeable, professional, and friendly.

A key factor in their success was Peter's attention to detail and solution-finding skills. He checked on the job to ensure everything was done right. The owner, Mark, also made appearances, demonstrating a commitment to customer satisfaction.

What impressed me most was the level of care shown by the team. They treated us as if we were family, which is exactly why I wouldn't use anyone else - they exceeded my expectations and demonstrated exceptional service.

I recently had an exceptional experience with this home services company. After being let down by another firm who botched an Unico installation, they stepped up to help me repair the damage. The staff were knowledgeable, efficient, and genuinely concerned about my situation. They took the time to explain their recommendations, provided a fair estimate, and showed up promptly. I had many questions and was hesitant due to past negative experiences, but the team was patient, understanding, and answered all of them thoroughly. Their attention to detail and pride in their workmanship are impressive. What sets them apart is the genuine care they show to customers – you feel like part of the family.

I recently purchased a high-capacity residential HVAC system and blower, and the experience was overwhelmingly positive. The technicians provided top-notch service, demonstrating expertise and professionalism throughout the installation process. They took the time to address all my concerns and answered my questions with clarity. Their attention to detail during removal of the old unit and installation of the new system was impressive - they handled their tools with care, causing no damage to the equipment or my home's interior. I would highly recommend this company to anyone in need of reliable HVAC services.

The level of attention to detail was impressive. From sending a text with the technician's photo and info, to leaving the workspace tidy and even restoring it to its original state, they went above and beyond. My air conditioning unit looks better than it did when it was installed.

I had a great experience with Luke, one of the Five Star employees who did an excellent job. The installation team, including Jerrick and another technician, were all very nice, courteous, and professional. They made me feel welcome and at ease throughout the process.

Overall, I'm extremely satisfied with Five Star's service and the entire team I worked with - on the phone and in person. Everyone was a pleasure to deal with, and I'm confident that I'll be back to them whenever I need their services again.

Isaac was courteous and knowledgeable. We'd hire him again. He fixed our heating problem reasonably well within budget.

They showed up just in time to install my new heating system before Christmas. Now that it's freezing outside, I'm glad they did - it's been a lifesaver.

I've struggled with multiple firms to get my gas boiler serviced, but Five Star finally knows their stuff without breaking the bank.

My aircon stopped working and I hired a different company that made it worse. Luckily, Paul from 5 Star arrived promptly and sorted out the issue quickly. He's the only one who got it right - excellent job, thanks to his professionalism and efficiency.

We were let down by the installation of a humidity system that turned out to be defective due to a cheap humidistat, which is poorly maintained according to the servicer.

This resulted in significant damage to our hardwood floors when we left for a honeymoon and the system wasn't functioning properly. The owner Mark initially offered to help resolve the issue, but now the general manager Peter seems unresponsive after multiple emails sent in August and September.

Given the $4,800 spent, it's unacceptable that the service provider acknowledges their system failed. Our floors are irreparably damaged due to Five Star's decision to install a stock item known to have a high failure rate.

Martin did a great job replacing my furnace after another contractor botched the deal. He arrived quickly, was upfront about prices and expectations, and delivered excellent workmanship and service. I appreciated his professionalism and fairness throughout the process.

We've had a great experience with this company - they're always available, keep their promises, and back up what they install. We've relied on them for several systems and would definitely suggest them again.

I've dealt with countless heating companies in Chicago, but none compare to this one. Mark, the owner, is an old acquaintance of mine who knows his stuff. His team is comprised of intelligent, trustworthy technicians - you can't go wrong with them.

What sets Mark apart from other contractors is his experience and instinct. He's learned what works and what doesn't over the years, avoiding common pitfalls that others frequently encounter. The result? Top-notch service delivered by top-notch people. I'm not one to give out rave reviews easily, having spent 30 years in the industry myself, but this company earns my highest recommendation.

Our boiler gave out during the holidays, leaving our tenants shivering. Tom Kucharski and Victoria from 5-star are top-notch - they provided a quick estimate and the best price we saw. Their professionalism shines through - Tom and his team were spotless, methodical, and worked extra hours to get the job done despite freezing temperatures at night. The inspector deemed the new boiler installation flawless. I'm switching to 5-star for our annual HVAC maintenance going forward.