Reviews of local pros in Fairview Heights, Illinois

This is the worst customer service ever. Called 5 times, had an appointment and the tech was a no show even after taking off work. Do yourself a favor and do not use this company. They know very little English and read from a script. Everytime you call you verify the same info each time and it is no sir yes sir etc. Literally reading from a script with no help. No wonder sears went out of business. Stop hiring call centers utside the US. Use American call centers so they understand what you need and can help the customer.

While my Samsung refrigerator may be no good, Douglas' service call was A++!

Joshua was prompt, friendly, professional, very knowledgeable and diagnosed our washers issue quickly. It turned out to be a plumbing problem not the washer which concludes what I already knew - Kenmore appliances are well made and dependable. While he was here, he gave the washer some TLC and everyone needs TLC from time to time, even an inanimate object. Thanks!

I appreciate Robert for texting me of his expected time of arrival. He installed the new heating unit for my dryer and confirmed it works well. I also appreciate him for being courteous, diligent and thorough.

The process started in early August and took until today to possibly fix the ice maker problem. Your way of troubleshooting a problem from a chat with a person at a computer with no experience with refrigeration is abysmal. A service tech should be sent out to troubleshoot the problem and order parts for the repair. 2 1/2 months to do the service is beyond necessary.

In and out in less than 45 minutes.
Including the repair. Nice!!

Doug communicated well regarding arrival time and the issue he found with our refrigerator. We appreciated his thorough evaluation.

Called them and discussed issue. Instead of being honest and saying they were unable to provide same day service they lied. Spent 15 minutes on the phone with a guy trying to sell me a warranty. I sent the info via text for the dryer needing repaired. Never heard from them the remainder of the day. After calling to ensure my appointment was scheduled, I sit on hold for over 20 minutes. I used another phone to call and they picked up right away. They told me they were going to transfer my call to another department. After another 20 minutes on hold I hung up. Unprofessional and no common courtesy for people who are taking a day away from work. No update or a courtesy call to reschedule. Ridiculous in my opinion

Repairmen we're great. None of the following was their fault. Company, however was absolutely horrible. Constantly scheduled me for the last appointment of the day and then don't show up. No notification. Just don't show or keep pushing my times out until the end of the day until its cancelled. This happened 4-5 times in a row over the course of 2.5 months. Apparently, first time warranty calls get first priority, those with cash get second and those with parts are dead last. Worst still, you cannot directly contact the company. Takes you in an endless automated customer service circle... infuriating. They could care less you work for a living and taking time off impacts your job. Abysmal experience all around. If I could give 0 stars I would. Never ever ever do business with Sears service. F-

The repairman did a quick job at replacing the latch receptacle on my Kenmore front load washer. Sears, though, really gouged me on the cost of the plastic piece that the man replaced, charging me $156.13 plus $9.76 tax. On Sears Parts Direct the part costs $110.66; it is $61.84 on Warehouses Overstock. The $165.89 part was in addition to $299.95 for a few minutes of labor on a 20-year-old machine. I tried to get a couple local appliance repair companies to do the work but they declined, forcing me to use Sears. Yes, it was cheaper than buying a new machine, but Sears needs to be more reasonable cost-wise for it to be a customer's first choice to call for repairs.

Very nice experience. Was on time and was very efficient in his job. Was good experience.

The person who came to look at my AC was a slob! Belly hanging out buttons popped on his shirt. Honestly, horrible took things out of my AC then took pictures of the parts outside the AC. The worst experience!

I have had nothing but a horrible experience with this company. They came for my original appointment and said they had to order the part. Once the part came and they were scheduled to install it, they never showed up. It took 3 weeks after that to get scheduled again. I was not available for the date they automatically scheduled so I used their system to reschedule. They still tried to show up for the day that was rescheduled. There is no way to speak with a live person when you call them and they never call you when contacted. Horrible, horrible, horrible.

Once he got here, he fixed my ice machine quickly. Was very friendly.

What does how much I paid for my washer/dryer gave anything to co with a survey about the service provided by Doug. Doug was absolutely great. Period

Waited over 8hours for someone to come look at my washer and no one showed up.

Worst place to get a repair. They keep canceling my appointment, which is putting me one month without a refrigerator now. The parts have been sitting at my house for three days after they initially came the first time. This is the worst place ever go somewhere else and save you time. You also can never talk to anyone they put you on a roller coaster ride to get anywhere. I cannot be more disgusted with this place..

The technician was great. The process to get
Our appliance repaired was not. I had an appt, someone waited at my house all day, and nobody showed, and no cancellation call or
text. I had to call while on vacation in Mexico and spent almost 2 hours in my vacation, along with phone charges, trying to reschedule, but was never able to. Finally reached someone after we returned. It took a month to finally get someone here.

I have an older freezer that had problems after the major hail storm that passed through our area. It would sound like it wanted to work but couldn't quite make it to full function. the service man stated it was possibly a relay and he had one on his truck. He replaced the relay and thought it would function then. He worked on the freezer for less than 20 minutes. I was then presented with a bill for $409 excluding any parts cost. I was appalled by the amount of the bill and had him remove the part. With charges like that one might as well buy a new freezer. I of course was still charged $129 service call. No wonder people don't repair products anymore with the high charges charged by companies like Sears. Also no wonder the Sears in my area is out of business. I will think twice before using their products again. Dr. Ellen Bollmeier

Clay (and the other 3 technicians that have been sent) was wonderful. However, the communication channel with Sears (100% AI/automated) is easily the most infuriating experience I’ve had trying to connect with any company.

Erik, the technician was the best! However, the parts department has some work to do. My part was ordered, then they told me it was back ordered, then it was cancelled all together. After several calls and unpleasant conversations it miraculously showed up 2 days later after I informed them it had been readily available by several vendors on Amazon. I waited for almost 6 weeks to have this completed.