HVAC reviews in Des Moines, Iowa

Erin picked up the call and I could “hear” her smile, she was friendly, explain all options and so helpful. Nick worked on the AC & was great “dumbing it down for me” and was great finding the problem and NEVER pushed for sales, he just explained what was wrong and fixed it. Loved the Metro experience and saved them in my phone for next time. Plus did some shopping around and the “other companies” seem to only want to up-sell me on new everything-ugh but Metro didn’t. Great job all!!!

Hunter installed the bathroom sink faucet plus redid the drain pipe. Nice kid!

Metro has a great team! I highly recommend them!

They seemed professional when they came out and "fixed" our A/C that stayed fixed for less than a week. Then they failed to return phone calls and kept saying they weren't available for times when they were scheduled through a third party. This would be fine, but we weren't given available times. Now they are saying they aren't available for another week. We explained the first time they were out that our ability to cool our home is vital, due to health reasons (both mine and my young infant). They have been unwilling to work with us despite the fact they failed to fix it the first time (and have already been paid). Don't use this service provider. You could end up paying for your system not to work and have that followed by dismissive customer service.

Joe and Nick are highly trained and knowledgeable. We are extremely satisfied with their work and professionalism. If you are looking or needing a new HVAC system I would recommend Metro Heating and Cooling for fast, reliable and affordable service

They had Nick out to our place in one day. Nick was amazing and handled a few issues for us. He was very professional and has great technical skills, most importantly he wanted to solve our issues. Our Geothermal unit is all tuned up and he even serviced the fireplace that hadn’t worked all season. Thanks again Nick.

Truly Saved the Day

I can’t thank Metro Heating and Cooling enough — especially Matt, the technician who came to the rescue. I called late on a Thursday night during an extreme heatwave (forecasted temps over 98° and a 107° heat index). Another major HVAC company in town — who I have a paid service contract with and who advertises 24/7 emergency service — told me no one could even come out until Monday, four days later.

I called Metro next, and Matt answered on the first ring. He said he could be out the very next morning — and he was. He was friendly, professional, and most of all, honest. He diagnosed the issue clearly, told me what part needed to be ordered, and got the repair done within two business days.

Outstanding service from start to finish. Metro has absolutely earned my future business. Thank you, Matt!

This company provides excellent testing services and sends technicians to your location for free quotes, and their prices are quite reasonable.

We purchased a $25k+ geo thermal unit from Metro. Lots of issues. Unfortunately for everyone they seem to only have one technician who works on geo thermal.

I would highly recommend Metro Heating & Cooling too anyone needing HVAC work. The technicians were very prompt, friendly, professional and just all around a good experience.

Very fast response, employees very nice and explained everything to me.
Been using for over 35 years.

Nick arrived on time and replaced the pilot assembly in a 22-year old gas fireplace. Very personable and professional.

Great team that came out to fix my AC unit due to puppy chewing wiring!!!! Both techs pleasant and helpful. Will definitely use them next spring for system check!

Quck turn around time. All staff are very friendly. Nick is super knowledgeable. Kary that answers the phone is very helpful.

I called Metro this morning expecting to have a Tech out next week and they were here in 3 hours. The Tech provided excellent service and explained the problem and the solution for our furnace.

The fireplace pilot assembly was replaced. The technician was very knowledgeable, courteous, careful, and thoughtful of keeping the work area clean. Would recommend them!

This company did a fantastic job of showing up on time being clean and providing outstanding service. The techs were very courteous and I would recommend this company.

Great experience, top notch, locally owned and professional sales representative. Thorough description of what I needed and total professionalism. Im happy with Metro Heating and Cool. Would recommend them to everyone I know.

Very positive. Extremely knowledgeable.
A good listener. We’re very pleased.
Purchased a new furnace and A/C.
To be installed 5 days.

Came out on short notice on sunday fixed everything told me everything that was wrong. Did it in a timely manner. Shawn was super informative. My wife and I want him to come here and work on our stuff from hear on out.

Joe and his team saved me. Another company came and “fixed” my furnace but wanted me to join their membership, when we didn’t want to… they unfixed what he had fixed. I called Metro and they had someone at our house within hours day of. Their team went above and beyond to get my home heated again. Will call them for all my HVAC needs.