Constraction reviews in Wichita, Kansas

We’ve been losing an inch of water a night and after I did a bucket test to confirm it wasn’t evaporation I called Ultramodern. John came out and started troubleshooting the situation. Within 10 minutes he had discovered the leak (it was in the skimmer) and 5 minutes after that it was repaired. Great service and he took the time to educate this homeowner. Awesome Service!

The entire team is awesome. Especially Jason!

Friendly and helpful from the moment I walked in the door! Tim and Kara and another employee (name?) took time to look up and make sure I had the repair part I need for my pool sweep. Patio furniture sale was on, so I ended up getting 4 swivel Homecrest chairs. Great service all the way around, even on repair and painting of old patio furniture!

Ultra Modern installed my built-in pool liner in the summer of 2022. I added water all summer not knowing that it was leaking. They closed my pool and when I opened it in 2023, the water level was down over a foot. I called for them to come out and do a leak detection. It took over a month for them to come out, because they're so busy. They dove my pool and pressure tested the lines. They said the leak was in the main drain, which they plugged. My pool still leaked. I reached out to them again with no response. I finally got a competent pool inspector to come out and locate my leak within 5 minutes using a listening device. The faulty installation of the liner resulted in wrinkling around the steps which is where the pool was leaking. The liner seams are not in the corners. Think twice before using Ultra Modern to work on your pool! I regret giving them my money!

Kristen worked with me over the phone to get the right filters and schedule a service call. She had amazing follow through.

John Harris came out and diagnosed my problem very quickly. He helped educate about my spa as he was working on fixing my issue. This was much appreciated!

This is my second time I worked with John and Kristen. Their an excellent service team! Sincere thanks for all the support.

We are VERY pleased with how our plunge pool turned out!! It fits our needs perfectly, and looks beautiful in our backyard. Ron, Hailey, and the entire crew were attentive to our needs, easy to reach, and always friendly and professional. Thank you for a great experience!

I sure want to thank Ultra Modern for the beautiful job on our pool remodel. Haley was very helpful with picking out everything and always available if l had a question. l would recommend Haley and Ryan and their guys to anyone who's needing pool work done. Thank you so much!

On time, friendly, safety is foremost. Happy I had them come out. They found heat sensor issue. Recommended to keep hot tub off from the breaker until they could come back out.

Great communication leading up to the appointment. Very knowledgeable of my Hot Tub and what needed to be fixed. Didn't take long to service my Hot tub and the price was very reasonable. Will be using them in the future!

What an amazing opportunity to work towards a better understanding of my pool with the pool technicians from Ultra Modern East & West. Great teachers!!! They responded immediately to my needs & requests. I really appreciated their expertise managing my pool and the chemicals necessary to keep my pool up and running well all summer long. Thanks Ultra Modern

We began using Ultra Modern for our pool services after having a horrible experience with a different pool company here in Wichita. They have been nothing short of amazing!!!

Big John a did an awesome job on repairing our hot tub. This is our 2nd time using Ultra Modern for service and both times they have been great. Friendly, courteous, and professional. From sales to service I highly recommend Ultra modern!!!

Pricing was upfront and transparent. No hidden costs. Technicians were friendly and professional. Repairs were well executed and quick. I will be calling them the next time I need pool services.

Pooling open this year was more expensive than ever, $500. That was mainly our fault because the cover was so dirty. However, the day after they finished I opened the pool, the water was murky/green and it needed a complete vacuuming still. We took a sample in and it was determined the chlorine was off and needed additional chemicals. I don’t expect perfection, but I expect better than this for $500. I will not be going back here.

My father-in-law paid for a new pool pump to be installed. They were scheduled for Wednesday but arrived Tuesday without the pump. The service tech realized the job would require extra steps and my husband approved the extra charges. The tech was to return on Friday but happened to be out sick. No phone call as several service department staff were out. When I spoke to Jason, the retail manager he let me know Lucas is scheduled to come out on Saturday but they don’t schedule times. The General Manager was there, Chris. Truly sad that Chris didn’t step up and call us to let us know no one was coming today. Instead we had to call to find out no one was coming. My mother in law passed last week. We started this process prior to mom’s passing last week. We wanted the pool open so we can bring our family together for Father’s Day- the way mom would have wanted. I agree with President and Owner, Rita Rowlen, water is therapy. Our family could use that now- especially when it’s a service we have already paid for during a time we are grieving. I hope I can follow up with a positive outcome.

UPDATE - I had only given one star but now I have given all five! Lucas and a coworker showed up this morning and spent 2.5 hours installing and addressing unexpected electrical issues with our brand new pump. They could have charged us more but did not. Lucas and coworker were extremely polite and offered great customer service. Thank you Ultra Modern for stepping up and rectifying the situation. That is something we don’t often see today. Our family is happy to keep giving you the business!

Great friendly and professional service from the ultra modern pool repair team, John the service tech took the time to explain every detail in the work performed including answering any questions regarding maintenance and operation. Highly recommended for anyone needing pool service.

They were anxious to sell our hot tub, but was just told that service tech won’t be here for 6 weeks!

John Harris and his Ace came through and did a fantastic job. closing down the pool , while here they gave me a few Suggestions on how to keep the cover from blowing and ripping during the winter season.. They worked well together and make a great team..thanks again

The communication and service is terrible in so many ways. The manager Haley is not pleasant to do business with. She is condescending when you ask questions or have concerns. She does not respond when she says she will, its usually days later. She comes out to "look at the problem" but she didn't even get down and look at the actual parts. She said she would have someone come look at it but ordered parts that she thought she saw needed it. Well she was wrong, so I paid for parts and need to spend more money because she was wrong. If you are in charge, take your time, LOOK at your product and make sure you know what you're talking about. Don't make your customer feel bad because they want to know when they can get it fixed, we cause you're " too busy".

In the beginning i had my pool installed and the liner has so many bumps at the bottom its difficult to stand on . They didn't even attempt to make it smooth. Then parts continuously stopped working and it took many attempts to fix.

Recently, i had service that needed to be redone on my pool and instead of ringing my doorbell or knocking they come through my yard without telling me, which is an invasion of privacy and then they don't communicate with me about what needs to be fixed. So they left knowing there was still something broken. They let Haley know on Friday and then I don't get a courtesy call at all about it and now my pool is draining water that costs alot of money to fill. NO COMMUNICATION with the owner of the home.

When i call or message they are " too busy" which i often hear, because its " that time of the year". Too many customers, and zero quality assurance. They take your money no problem , but when it comes to COMPLETION and fixing the problem it takes forever. It's unacceptable. This company has the wrong people in charge and it shows. So now I'm sure they will charge me so much more to fix the real problem with my pool and charge me even more hours of labor , which should've and COULD HAVE if the manager and the service guys took their time and looked at it right from the beginning.

I highly recommend going through another company or making sure you don't ever have an issue with your pool with this company.

I purchased a Finnelo Sauna from Ultra Modern. But the sauna did not perform as I expected. I spoke to Chris Mansfield, the general manager of the store, and told him of my concerns. Chris
did a great job to resolve the situation. He sent a sauna specialist to evaluate the sauna. He also offered different options if I wanted to exchange the sauna. I felt like he was honestly willing to do whatever he could to help me out. He is a great credit to Ultra Modern!

PJ Hutsey

John is a great person to work on my pool. He got the pool cover replaced in a timely manner and it looks good.He was only 4 hours late getting here, but it was not his fault. The girl in the service department told me the day before he would be at my address from 7am to 9am. He was scheduled for another appointment at that time already so he went to that appointment first. No problem except no one told me until later that morning around 10 am.

Thank you John for taking care of my pool through the years I have had it.