HVAC reviews in Lexington, Kentucky

I placed an order for a baseboard heater (for my 93 year old father) from Thermal Equipment Sales on October 19th, 2013 and since the initial order confirmation have not only received my item, not received any kind of update concerning the order status as far as a possible back order, discontinuance of product, or shipping status. It is now December 7th and still no response to my inquiry. I would not recommend purchasing anything from this company.

Thermal has helped us resolve so many issues!
- Cooling Tower Cleaning & Service
- Controls
- HVAC Service & Repair
- Plumbing Service & Repair
- Ice Machine Cleaning & Repair
Their techs are knowledgeable and thorough!
*Ask about setting up a personalized Preventative Maintenance schedule!

I recently had the pleasure of working with Thermal Equipment Sales, and I can confidently say their service exceeded our expectations. From the very beginning, their team demonstrated deep industry knowledge and helped us identify the perfect equipment for our needs. The product selection is comprehensive, and the equipment is of the highest quality, offering both reliability and cutting-edge technology.

What really stood out was the level of customer service—they were responsive, transparent, and took the time to ensure we understood every aspect of the equipment. Installation and support were seamless, and they provided us with everything we needed to get started quickly and efficiently.

If you’re looking for a trusted partner in HVAC equipment, Thermal should be at the top of your list. Highly recommended for their professionalism, excellent product range, and top-notch support!

Working with Thermal Equipment Sales was a fantastic experience. Not only did they provide excellent HVAC equipment, but their team was incredibly friendly and helpful throughout the process. They took the time to understand our needs and guided us every step of the way. The entire experience was smooth, and we felt well-supported. Highly recommend their products and their outstanding customer service!

Very happy with Heating & Cooling Lexington. Professional service and fair pricing.

Owner and employees are great! The work done is timely and professional! Highly recommended!

Just wanted to say that one of their employees paid for our order in a drivethru. In these hard times with pretty much everything shut down it's heart-warming to see kindness. Will absolutely consider this company just based on this.

Great company, our HVAC unit burned up wiring and blew capacitor. They came out promptly to diagnose, left to get parts, came back installed and heat back on!
Representative was professional and service was top notch!

Fair pricing and honest recommendations. Didn't push unnecessary services. Truly trustworthy contractors!

Heating & Cooling Lexington repaired our furnace quickly and efficiently.

I had a great experience with Heating & Cooling Lexington. They did a quick repair on my AC and explained what I could do to prevent future problems. Super helpful and honest. I’ll be calling them again for seasonal maintenance.

Good !

Awful service. Very disrecptful people

Friendly staff

Here to spend the night they are closed but my appt is in the am quite so far

First rate service. Best place to get your hvac supplies for contractors.

Actually I was simply making a delivery there, but since your being nosey, Trane Supply was very clean and the employees were nice!

Extremely unprofessional. I highly recommend taking your business elsewhere.

Traine is an absolute joke. Management doesnt care about its employees & they will tell you lies. If you have appointments they recommend you to come in and work up until your appointment time or vise versa, coming in after the appointment. However even with excused absence notes you are given marks. After two marks you are terminated.Worst place to purchase anything from. Dont recommend at all.

Not bad delivery. Backing was just ok. They let me use bathroom which is always great. Spent a little over a hour here. You could probably overnight park here if you wanted.

My recent experience with TRANE / MJC INC., the HVAC company based in Cartersville, GA, was deeply unsettling, primarily due to the unprofessional conduct of Bobby Thomas, which extended far beyond the service call itself.

From the moment Bobby Thomas arrived, his demeanor was shockingly dismissive and disrespectful. It was evident that he lacked basic customer service skills, treating my inquiries with contempt and impatience. His attitude made it clear that customer satisfaction was not a priority for him.

What compounded my disappointment was witnessing Bobby Thomas consuming alcohol inside his truck during a break. This reckless behavior not only posed serious safety risks but also demonstrated a complete disregard for company policies and professionalism. It was alarming to see an employee entrusted with servicing HVAC systems behave so irresponsibly on the job.

As if his behavior on-site wasn't concerning enough, I was further alarmed when I observed Bobby Thomas swerving as he drove away from my property. His erratic driving raised serious safety concerns, not only for himself but for other motorists on the road.

In addition to his rude demeanor, questionable behavior, and lack of technical competence, Bobby Thomas's overall conduct during and after the service call was completely unacceptable. His actions reflect poorly on TRANE / MJC INC. and call into question their hiring practices and employee supervision.

In conclusion, my experience with TRANE / MJC INC. in Cartersville, GA, was marred by Bobby Thomas's unprofessionalism, reckless behavior, and alarming disregard for safety. This incident underscores serious concerns about the company's commitment to customer service and adherence to ethical standards. I strongly advise potential clients to seek HVAC services elsewhere until MJC INC. addresses these serious issues and ensures that all employees uphold professional standards and prioritize customer safety and satisfaction.