HVAC reviews in Lexington, Kentucky

I am very pleased with the hvac system that was installed at my home. Everyone at Mr. HVAC was polite and professional. The price was reasonable and the equipment that was installed is quality. The job was completed when promised they were exceptionally clean while working inside the house.Even though it was raining and there was mud everywhere outside. Would recommend giving them a chance to earn your business. You'll be glad you did

Technician showed up on time. After the inspection and filter change, he informed me of the status of the equipment. All the technicians have been great.

Everyone with the company is always friendly and return calls quickly.

The owner assured me he would send a technician the next day to troubleshoot my A/C unit. The guy he sent was on time, very personable, fast in finding the problem. I highly recommend this company for and HVAC issues you may experience.

Mr HVAC was prompt and repaired one of my condensing units quickly! Very reasonable on the price, communicated well and the tech was very professional. I highly recommend them!!

This is an update for a more recent repair call I made. Again, the technician was very prompt and courteous. But when I received my invoice I was shocked at how low the charge is!! I was truly expecting much more. These days, it’s very rare yet refreshing to get a repair bill that is well below expected!! Mr
HVAC, you are beyond reasonable! Thanks again for being so dependable and affordable!!! I’ll never use anyone else!!

Ted came out same day for assessment of problem with AC. Gave us an honest assessment and it made more sense to replace HVAC system. With Paulette help in office was able to get it set up the same week. The guys installed it and did an amazing job!! Thank you so much!!

Mr. HVAC did a great job of diagnosing my issue, and getting the necessary repair work done.

I've learned to only call Mr. HVAC for any issues we are having. They come when they say they are coming, they are honest and they know what they are doing!

Mr. HVAC did a great job installing a new HVAC system at my house.
Highly recommend!

Couldn't ask for better service. Heat pump went out came out within a few hours of my call....worked in single digit temperature until problem resolved.

Mr. Hvac is great. We have been his customer for many years. He has always been very responsive to our needs. We recommend him to anyone with HVAC issues. The owner, Mr. Rifet Begovic, is very friendly and easy to work with. His prices are very reasonable and his work is excellent.

Ted Switzer from Mr. HVAC is an absolute professional and a true expert in his field! From start to finish, Ted provided exceptional service—he was punctual, knowledgeable, and incredibly thorough in diagnosing and fixing our HVAC issue. His attention to detail and honest approach gave me complete confidence in his work.

What really stood out was Ted’s outstanding customer service. He took the time to explain everything clearly, answered all my questions, and made sure I was 100% satisfied before leaving. The system runs better than ever now!

If you need HVAC service, Ted is the go-to technician—reliable, skilled, and genuinely cares about his customers. Highly recommend!

Thank you, Ted and Mr. HVAC, for an amazing experience!

Had an excellent overall experience with Mr. HVAC. We called about an issue and they came very quickly to diagnose the problem, and then provided service very quickly. Everyone was friendly and professional and I would highly recommend to anyone needing a trustworthy solution!

Excellent customer service from original contact and throughout. Very knowledgeable techs. We couldn't be happier with the quality and full design of two zone Trane hvac system.

I’m very pleased with the quality service we’ve received from Mr. HVAC. The technicians are knowledgeable and professional. Their pricing is honest and forthright. I highly recommend them for HVAC work.

Technician, Austin, called first and arrived as scheduled. Checked heat pump that was icing up for freon leak. Using a electronic device he was unable to find a leak. Tech was very thorough and found some problems with the heat kit and evaporator that I was not aware of. Thoroughly explained all checks he made and made recommendations for going forward. Provided quote for heat kit before leaving. Austin appeared to be very knowledgeable, polite and organized. Would recommend.

Had new high efficiency heat pumps and propane furnaces installed. Happy with the whole removal of the old systems and installation of new systems. Mr HVAC did a great job! Cleaned up after themselves nicely too.

I am writing to express my profound dissatisfaction with the service I received from Mr.HAVAC and the subsequent handling of my complaint.

While the technician who attended my property was polite and maintained a clean work environment, his conduct and the information provided to your company demonstrated a concerning lack of integrity and professionalism.

During the service, which involved issues related to thermostat wiring, the technician informed me that a full replacement of the 'stat wire' was necessary. Instead, he opted to attempt to pull the existing wire past a section damaged by a screw. Regrettably, this action directly resulted in the complete failure of my brand new thermostat, which I had only recently installed. To my astonishment, the technician then proceeded to charge me $215 for the replacement of the very unit he had just rendered inoperable through his methods. Adding to this deeply unsettling experience, he then suggested I return the damaged thermostat to the retail store, instructing me to falsely claim it "didn't work," a suggestion I found utterly inappropriate and dishonest.

Upon contacting your company to report these serious issues, I was informed that the technician had provided a significantly different account of the service. This was further compounded when I received the invoice, which explicitly states that the 'stat wires' were replaced. This billing directly contradicts the technician's own verbal assessment made on-site, where he had unequivocally stated that such a replacement could not be performed by a single individual. This discrepancy in documentation strongly suggests a deliberate misrepresentation of the work performed.

The subsequent offer from your company to deduct a mere forty dollars from my bill as a resolution is, frankly, insulting and completely inadequate given the gravity of the situation. This offer fails to acknowledge the direct cost of the new thermostat that was damaged due to negligence, the significant inconvenience caused, and, most importantly, the egregious lack of integrity demonstrated by your employee and the questionable billing practices.

I expected a more appropriate and comprehensive resolution to this matter

Mr. HVAC continues to be an outstanding Mechanical Contractor for us. They’ve assisted us with varying needs for several properties and always do what they say, promptly, with good communication throughout. We will continue to use them and appreciate all their hard work. We high recommend them.

Highly recommend! These guys are great. Then phone calls were so easy! Loved talking to a polite, happy human instead of a machine! Got me an appointment quickly and when the guys showed up they were professional and efficient.

They were wonderful! Showed up in time! Greeted with a smile and updated us on everything we needed to do for our system.

We completed a 32-unit duplex project with a clubhouse using Pure Mechanical once our original contractor failed us. Pure did an outstanding job, followed schedule, and the entire team was great to work with. I would highly recommend them for anything from a simple service call, to a full-blown commercial project.