Constraction reviews in Louisville, Kentucky

Paul Davis of Louisville is terrible. I would not recommend them. They make a big show to get you to sign with them and tell you about all their services. Once they have your business it is down hill from there. They damaged my secretary which is the one item I expressed to them to be very careful with. They lost the mirror to my dresser. My dresser is over a hundred years old. I can not replace it. They lost my sewing machine. They dented my freezer door and I have many missing items. It took them several weeks to find the missing rug for my family room. Their service in Louisville poor at best.

When our insurance first put us in contact with Paul Davis it took two weeks for them to get out to inspect our roof.

Then after over a month of waiting and multiple attempts to reach them we gave up. We were informed by our insurance that Paul Davis had claimed they had completed the work even though nothing was done.

Avoid if possible

I had smoke damage this year, and I contracted with Paul Davis. They are there for you 100% in the beginning but once you get your items back that have been cleaned they fall very short of wanting to continue the process. I had several items that were damaged and some of these items can not be replaced as they are old and don't make them any longer. I was paid for the damages but I find it unusual that their employees do not take better care of a persons items when they have been effected by fire/smoke/water whatever the case maybe. When they returned my items they were to have sent a team to help unpack the following day, and they were late and then once they got there they informed me that they were taking lunch after only being there 30 minutes. Their day ended promptly at 3:30 which I find odd. On some of my items they use way too much packing paper and on other items not enough. During the repairs to the unit behind me the workers spilled insulation into my yard and I had to call the office and speak to the manager to get this resolved the person I had been dealing with did not return my calls. It seems once they are paid, you are not important to them. It took them over two months to return my damaged items to me. I find this unacceptable.

Paul Davis company was aware of asbestos in our home after some water damage and failed to communicate and failed to continue their work once they realized their mistake of leaving us in an asbestos home for over 2 weeks. They disappeared from our renovation and never returned any of our calls. Our insurance company had to find someone else to finish the job.

As usual our third project with the Paul Davis company went flawlessly. Great people to work with; professional, courteous, easy to work with, superb results and fair value. Highly recommended!

The crew was here within 15 minutes of my phone call and they had the wet carpet and flooring in several rooms up and out of the house within a matter of two hours. They left equipment to dry the rooms and baseboards. Very appreciative of what they did, and so quickly.

We had issue in basement; Paul Davis Company did great job to restore our basement; Job was done quickly; Good communication;
Thank you!!!

Addendum: It is honestly a HUGE Praise that the company responded after writing and they came out again and took our concerns to heart and a big thanks that we had kept a video of how the shingles were nailed on one of the repairs over the year. The company decided that it was a problem and they redid the roof PTL!! We are over the moon thankful since this was SUCH a huge burden we have been dealing with for so many years! Thankful to have a husband that was able to patch as it went until it was beyond patching. I know the original roof was put on by subcontractors that they contracted and was prepared that we would have to fight, but honestly am over the top impressed with their professionalism and help once they realized that we were not just complaining about little stuff. Still wish it didn’t take so long for them to listen to the issues we had, but we are happy now and are SOO thankful that they are still in business..for that reason alone, I would recommend them.. been in business a long time and hopefully long time to come. Can’t say that from most roofers! Merry Christmas and heartfelt thank you!

We had a fire in 2007 and our insurance agency hired Paul Davis restoration to be the general contractor to repair the damage. They contracted a company to place a new roof on. They did it completely wrong and we have had 3 expert roofers out to evaluate the roof. All three have stated that the roof was entirely high nailed, no ice shield and many other issues.. we have had trouble with leaks from the beginning and the shingles falling all over the roof. We have tried and tried many times over the years to get them to fix what was done wrong. We now have 7 active leaks in our roof and the experts have advised us to get a lawyer and sue them because there is no statute of limitations on poor workmanship. they continue to say they contracted the work and that company is not in business.. We were just going to eat this 25000 roof until one prosecutor told us that that is what they hold out for and they are giving a bad name to all contractors. We are going forward with litigation.. I am serious when I say, we NEVER write bad reviews, we NEVER sue people, but this roof has been a disaster for a very long time and now our back is against the wall…. DO NOT USE THIS COMPANY…….

Paul Davis “Restoration” is a joke!! DO NOT WASTE YOUR TIME AND MONEY WITH THIS “COMPANY”! I had water damage to my home that required some drywall replacement and painting. Since Paul Davis was recommended by my insurance co, Allstate, I contracted with them to do the repairs. This was a relatively small job. It has now been 7 weeks and the repairs are still not complete. There were holes left in the drywall and the painting job is pathetic at best. Just to clarify, I have given Paul Davis complete access to my home, which is currently vacant, since day one. So there has not been one obstacle to completing these repairs. I am petitioning my insurance company to remove Paul Davis from their list of referral contractors. DO NOT USE PAUL DAVIS!!

This company should be ashamed of themselves. Unfortunately I bought a home back in November and the previous owners never disclosed some serious issues that causes water to leak. There's mold throughout the house. I've had a air quality text done. I called Paul Davis Restoration to come look at the house and give me an estimate. The man that came and happened to be the vice president of the company. He was highly condescending and acted as if my issues weren't that significant. this is all in despite of the fact that I'm having a significant allergic reaction to the mold present in the home and I'm breaking out in a rash from head to toe and my children and I had to vacate the home. I am HOMELESS essentially because the home is toxic to me and my daughter. He acted like it wasn't a big deal then I practically had to beg him for an estimate. I asked him if he was going to write me an estimate and he said he would and he never did. I am assuming it's because they are used to more high-end homes and that the job was only in the 4-3,000 range. What a despicable man. I wasted my time on this company which was given to me by a lawyer. a lawyer who I am going to hire for a case of fraud. I'm amazed at how people care more about money than humans.

As an insurance agent, you always want to make sure the clients are happy with company recommendation that you give them. Over the past 3 years I've always been able to count on Paul Davis Restoration. They have always been honest, reliable, and professional with every client that we have sent there way. I've only gotten great feed back from this company and will continue referring clients to them. Great gob guys!

We used Paul Davis to repair damage to our home after our dishwasher leaked causing problems in our garage and kitchen area. After the initial appointment to review the damage, we met with Trae, who managed our project going forward. Trae was very helpful in explaining every step of the project. He provided his cell and I was able to contact him at any time for questions or follow up. The project moved as quickly as I allowed it to (I delayed some of the fixes due to holiday season) and finished up with no issues! All of the subs I encountered were professional and friendly. They all showed up when planned and performed their duties as expected - even going above and beyond if I had a change or request. We had to replace cabinets, dishwasher, plumbing, drywall, and hardwood floors.. all is completed and it looks amazing! I would highly recommend Paul Davis, Trae and his team!

I wouldn't let Paul Davis work on my house if they offered to do it for free. they just completed work from an October claim that took almost 6 months to resolve. The actual scope of work only took 4 days but they remaining 5 months of lack of communication made it difficult to get anything done with PD not responding to emails or calls. PD withheld completing the scope of work that progressive paid out on their estimate until I paid before the work was done, with as much trouble as I had getting them to return calls or emails it was my fear that they would not complete the work once payment had been made. I eventually had to contact an attorney who advised me how to handle the situation. Finally this week they came to complete the work they withheld for 5 months only to use a contractor who did poor work. I had to take today off work to stay home and supervise the contractor returning to complete the work from the previous day. In addition to this, they broke one of my security cameras while performing the gutter repairs. Finally after the work was done I was able to make the final payment and get these guys out of my life. in the interim of all this occurring I contacted Amerestore who came out promptly and has completed more work in a shorter amount of time with a more professional response and decorum than PD. Absolutely would not use these guys.

I had a flood in my home on XMAS Eve, two hours after our moving company left, a faucet in our master bathroom failed. Paul Davis was out within three hours and began mitigating the water damage. Because of them I was able to save the walls in my kitchen and the ceiling. They are helping me restore the cabinetry back to original condition and install a new floor in the basement. They are always responsive and very polite and courteous. Jeanette has been with us every step of the way and would always give us a heads up when she needed to come by, very sweet lady, and very good at what she does and extremely hard worker, felt like she was here 7 days a week checking on the house and adjusting dehumidifiers and fans to get maximum results. Can't recommend enough!

The water damage to my house wasn't a huge disaster, but Paul Davis treated like it was important, which to me it was! They were professional, courteous, efficient and took great care of my family. They explained every step of the way, worked very well with the insurance company, and got us where we needed to be. No reason ever to call anyone else should something happen again. Huge thanks to Michael, Trae, and the whole team in Louisville! I'd hug you all, but that's a little weird, so I won't.....

The Sunday before Christmas 2019, the pipe that feeds the ice maker blew and water rushed across my open floor plan and under the walls of bedrooms - all carpeting and most hardwood floors - were ruined. The water extraction team was on scene within 2 hours of me contacting my homeowners--they arrived in the wee hours of Monday morning. From that point to completion, Paul Davis representatives - water extraction - structural and contents - were professional, timely and encouraging. For example, during the structural/restorative work, the project manager sent daily texts and photos of significant milestones. So when the work was done a day earlier than planned, I wasn't surprised and I was ready to move back home.

The hand-off between the different departments was seamless. The project manager for structural, who I had spoken to during water extraction, was walking in the house the same day the water extraction team was removing the fans! Then the contents team was ready to return the cleaned furniture which had gotten mildew at my convenience. Did not have to chase down any Paul Davis representatives.

And finally, all their vendors - plumbers, flooring, etc, were super to work with and their work was exceptional quality: plumber, dry wall (fabulous!), flooring, etc.

Sadly my homeowner's insurance was a disappointment in assessing the situation, keeping me posted and informed: with no "boots on the ground," the insurance company relied on Paul Davis and then second guessed their findings. So very disappointed that this primer company was treated so poorly by my insurance company. Had it not been for the Paul Davis representatives competency, I would have sued my insurance company.

I have recommended Paul Davis to neighbors, family and friends. This is a premier company with primer employees. Second opinions are not necessary when a Paul Davis truck pulls into your driveway.

Tjey were rough with my stuff knocked the handle off a wood dresser I found the drawer handles in the yard. Scratched up several pieces of furniture that were not scratched before. Threw away all the items in my cedar chest which couldn't have been damaged by the fire except my dad's casket flag. They threw away a pet rock in the cedar chest how could that have been damaged over 1700 worth of memories and the insurance only paid me back 2/3 and Paul Davis was not held accountable. They threw these things away after they took the cedar chest to their location be cause I did not find any of my daughters baby clothes or quilts in the house after they left with it. Would not recommend them. BEWARE!!

I deal with many contractors due to the nature of my job and I cannot say enough good things about Paul Davis. They are professional, responsive, and overall amazing. In particular, I work with customers that are experiencing loss to their properties. During a hectic and trying time, Paul Davis works hard to comfort their clients and work with partners so the client can rest easy. Thank you for all that you do! If you're considering who to work with, I HIGHLY recommend Paul Davis Restoration of Louisville.

From the moment Mr. Davis stepped into my apartment him and his restoration team were very professional, very informative, answered every question and concern I had, and kept his word about the timeline. They were always respectful of my family’s home/work schedule by always scheduling and promptly keeping our set appointments. Each phase of the cleaning, repairing, and remodeling was done promptly, efficiently, beautifully, and with minimum distractions of my family’s daily routine. Mr.Davis not only made our apartment, which had suffered a grease fire, look beautiful and like a completely different apartment, even more beautiful than when we had moved in, he and his restoration team gave us our “home” back, once again our home is our happy place. I HIGHLY RECOMMEND THEIR SERVICE!!!!!!

The night of my house fire was horrific as you can imagine. The fire company introduced me to Brian and Trey and at that point Paul Davis was hired as my restoration company. The employees at Content Central were extremely accommodating and responded quickly to providing me with clean clothes and needed electronics. Mark completed the home assessment and was very knowledgeable and professional. Samantha was crucial when working with Paul Davis, the bank and the insurance company. Both Mark and Samantha were very patient with my questions and help guide me along the process. Trey Stewarts was amazing coordinating and managing the home restoration. He went above and beyond any type of expectation I had. My home was restored ahead of schedule and is amazing! This team has the right formula to provide outstanding customer service, restoration cleaning, and home rebuilding. I can't say enough about how much I appreciate all the hard work and extra time they put in to help me through this entire process and to get me back in my home.

I recently had part of my roof get blown off in a windstorm. I knew my insurance would likely cover replacing a new roof being this is this is our forever home and was built in 1890 with a number of different kinds of roof products as well as slopes and such we were going to want upgraded shingles as we have alot of high winds. In addition there are multiple challenging areas for flashing as well as simple the age of the structure.
My insurance company gave a list of roofing companies and I decided to try Paul Davis as my insurance company assured me if I didn't like them I could use whoever I wanted. Paul Davis employees were clear in what they said, on time and on price. At no point in this multiple week process from estimate to finished roof was I surprised in any way.
Their roof manager that came out was friendly, efficient and pointed out what upgrades he would recommend when I asked him about upgrades, he was great. He followed up during and after the roof was done and resolved some questions and concerns I had about products they were installing and how.
The work crew sent out to do my roof were fantastic, polite, efficient and did everything they could to minimize their impact on our lives while tearing off and replacing a huge roof. They were GREAT at cleaning up after themselves which is a big plus.
I would strongly recommend Paul Davis to anyone that wants the job done right the first time and doesn't want to deal with constantly having guys come back out to fix mistakes.