HVAC reviews in Richmond, Kentucky

I had them come out 2yrs ago to but a so called bandage on my old unit it helped it last a little longer but now the unit is dead. I had to get a whole new unit. The guys that came out were very nice courteous, polite, young men. They came out and started it in an afternoon and finished it the next day and it was so nice to set the temp to 74 instead of 68 which I had to do with the old unit. They accidentally cut my cable cord. They went and got another one, but it wasn’t the same kind. I called up and talked to Morgan and they are bringing me out the right cord so thank you very much. I appreciate your business and I will send more people your way.

Great company to work with, from everyone in the office to the guys in the field. We had a complete new system, including the ductwork, installed. They were fantastic at working around our schedule and powering through even with the downpour of rain we had recently. Thanks Brian, Gavin and Dakota

I called at 11:30 in the morning on the 25th of June. The lady in dispatch was so polite and helpful. I wish I could remember her name. She called and updated me as she said she would. Excellent customer service. The technician Matthew showed up a little after 5pm the same day, diagnosed the issue, and had it repaired in less than 45 minutes. He went above and beyond to check the whole system, as well as explain in detail of what he was doing. I would and will recommend Affordable service solutions to anyone that need this kind of service. Thank you for such professionalism and promptness. 5 stars all the way!

After 22 years, my HVAC system decided it had worked long enough. I contacted Affordable and am glad I did. It has been a wonderful experience.
Today Gavin, Dakota and Ethan arrived on schedule for the install. These 3 young men were professional, respectful and friendly. They worked as a team, stayed on task and even forgoed lunch!! They are indeed an asset to your business. It's Affordable from now on for me!!!

Today, my family had an entire new system installed by Affordable Service Solutions—SYSTEM AND LABOR FOR FREE!!!!

A couple of weeks ago, our system died and a tech from Affordable Service Solutions told us about a program ran by the manufacturer, Lennox, called “Feel The Love”. Lennox donates a system to a worthy family in need in their community, and AFS donates the labor. We have a two year old with Down syndrome, and the tech helped us get nominated for the program. We were chosen!!!

Install was today and was totally smooth. We’re so appreciative, and it means so much that the dedication we have to our daughter’s wellbeing is worthy of this huge gift. Thank you!!!!

Great company. Very responsive. Came out in the middle of the night and fixed our heat on the coldest day of the year without hesitation. Someone will answer everytime you call.

We called Affordable at 9 am and Matt was at our house at 12:45 the same day fixing our heat! He offered options and was very accommodating. I would highly recommend Affordable and especially Matt!

The company as a whole was amazing to work with! Matt was incredibly helpful and did a wonderful job! Morgan was so friendly and they got everything done for us in such a quick manner! Will definitely use the company again!

Thinking all is well at home, we went to bed warm and woke up in the middle of the night shivering! Artic temperature and no heat! Yay, the electricity was on, but blowing cold air. Got immediate answer when I called Affordable Service and Matt R arrived here the same morning! Friendly, professional and punctual are three good words to describe Matt, Brian, and the entire organization. And got my house warmed up fast and it was “Affordable”. I highly recommend Matt as a service technician!!

Affordable Service Solutions has been a tremendous help at the farm where I work. They fixed the heating issue in our greenhouse and not only were they kind and professional but they did a fantastic job in a very timely manner. I highly recommend using them for all your HVAC needs!!

In June of 2025 my AC unit died. We called Affordable Service Solutions and replaced my unit at a reasonable price with financing. The technicians were so respectful and did a fabulous job. When winter hit I discovered the thermostat was not showing the program mode. I was so relieved to have air in June that all I asked was the thermostat Programmable. So I called them and Matt came out and unlocked the Programmable mode and set it up in a few minutes. He was so polite and explained how to program the thermostat. If you need a unit or a repair, I highly recommend them.

I absolutely love this company! Their customer service and follow up is exceptional. We have had Matt all of our visits and he is amazing! He always offers options and is very genuine and over all a good person! Affordable service solutions is lucky to have a guy like Matt working for them. 1000% would recommend.

⭐⭐⭐⭐⭐ HVAC Service Review
We are incredibly grateful to Matt from Affordable Heating & Air Conditioning Service Solutions for the outstanding service we received. When our entire heating system went out during freezing outdoor temperatures, we were worried we’d be without heat for hours—if not longer. To our relief, the company showed exceptional punctuality, dispatching a technician to our home within just 90 minutes of our call. That responsiveness meant everything to us in such harsh weather.
Once on-site, Matt immediately impressed us with his attention to detail, friendliness, and precise expertise. He took the time to thoroughly diagnose the issue, explain what he was doing, and ensure the repair was done correctly. It was clear that he truly went the extra mile to make sure our system was safely restored and fully functioning before he left.
Between the team’s professionalism, the technician’s exceptional work, their friendly staff, and the overall affordability, we couldn’t be happier with the service.
We highly recommend Affordable Heating & Air Conditioning Service Solutions to anyone needing HVAC help—especially if you value promptness, expertise, and genuine care for customers.

I had new unit the next day. Everyone that I came in contact with at Jones heating and cooling were great. The gentleman Laine and Connor were very friendly, courteous, and professional when they came to install my new unit. Thank you so much for how fast everything came together from start to finish.

I had a heat pump system installed by Jones Heating and Cooling and as usual I was not disappointed. I have been a regular customer of theirs for a few years and I highly recommend their service for all your HVAC needs. The installation technicians, Laine and Josh were professional, friendly and helpful. They answered all my questions and assured me that I can call them if I needed anything. They are the best!!

Josh & Dustin were here at 9:00 and finished by 12:30. Both of them were courteous, friendly and diligent. Thanks so much for doing a great job guys!

Laine, Connor and Chris were very respectful and professional. They did an absolutely amazing job! Listened to our needs and worked to make sure everything was taken care of. Did a great job keeping things cleaned and explained everything to where we could understand. I highly recommend Jones Heating and Cooling

I can’t say enough great things about Jones Heating and Air! From start to finish, their service was exceptional, and they truly went above and beyond to ensure my home was comfortable. Josh Thompson, one of their outstanding technicians, was an absolute pleasure to work with. He was professional, knowledgeable, and incredibly thorough, taking the time to explain everything clearly and answer all my questions. Josh’s friendly attitude and dedication to getting the job done right made the entire experience stress-free. Jones Heating and Air is lucky to have such a stellar team member, and I’ll be recommending them to everyone I know! Five stars all the way!

We had to replace a two ton unit. The front office was very responsive. The manager kept in touch as we worked out financing and the crews were here the next day to install the new units and two wireless thermostats. They also cleaned up the three ton unit next to it. They were done in half a day and treated us and our home with respect. Great job, Laine, Connor, Josh and Dustin!

Replaced our AC unit (both inside and outside) and the service provided was amazing! On time, quick and precise installation! Very friendly, professional and knowledgeable staff!

Special mention and kudos to Dustin & Josh!!

Jones is great. Marshall is excellent. Stop shopping around trying to find a deal and call Jones. Fair price- excellent service - very knowledgeable and professional.