HVAC reviews in Richmond, Kentucky

Top-notch service. They diagnosed the problem quickly, walked me through my options, and never tried to upsell me on things I didn’t need. You can tell they truly care about doing the job right. Hard to find companies like this anymore.”

Called after hours and they still showed up fast. Professional, courteous, and got our system running the same day. Pricing was fair and the workmanship was excellent. Very impressed.”

“Had a new system installed and couldn’t be happier. Clean install, great attention to detail, and everything works perfectly. The crew was respectful of our home and answered all our questions. Highly recommend.”

Fast, honest, and professional. Great communication and quality work. Would recommend this HVAC company to anyone.

It starts with the people, and the the gentlemen at ProTech were great to work with.
Robby and Josh did a great job explaining the good and bad of our HVAC situation. Then helped me to choose what the right remedy was for us. While every situation varies, I believe they can help you out.

Along with them , their crew was very respectful and did a great job here at the house. The install was clean and looked great.
They cleaned up after the work and left no mess behind.
I would highly recommend them.

Great service

Quick response and repair time

Great company to deal with

Good ppl

Great company they are very professional

They are rip off charged 400 dollars for not even 30 min of work

Reasonable prices, and they service what they sell. Well done, Buddy!

Wonderful company with great customer service. Would use them in the future.

I did not pay for their produ but it did burn down my tbisiness at 400e main st. In Richmond Kentucky . Look it up on you tube.

This place is a wonderful place to deal with. They are very friendly, very informative and very professional from the lower end employees all the way up through the president, I dont believe you'll find a better company in madison county.

Hands down the most customer-centric company I've ever dealt with. They kept me in the loop and back their work. I'll be using them again.

I like the service that the hole team has and does give my wife and I on our AC system. They keep us not hot,not cold,JUST RIGHT IN, TOTAL COMFORT.

Great experience using Total Comfort. Everyone was friendly and professional. Service was fast and they had the best price in town. Highly recommend

My parents have been trying to get their unit fixed for a week now and they supposedly "ordered a part." We've been waiting a week and no return call or return visit. DO NOT USE

They came here twice the first time they checked nothing but the freon level and said it was just low so they added one pound. The ac stopped working 2 days later. The second time they came the guy wasnt hear 10 minutes and said the system was low on freon and must have a leak. Ne never checked for a leak or did anything else just said well your coil is bad. I asked how he knew to which he replied I've been doing this for years I nust know that's what is wrong. They called back a couple of days later and informed us that the coil would cost 5 thousand dollars lol. Theres no coil in a house that costs that. We called another air conditioning company and this guy was awesome he said that our freon was fine plus checked for leaks everywhere and gave us his phone number because he thinks it's a blower motor or board but wouldn't know which til it freezes up again. He said he would charge 5 grand and give us a complete new system. Almost died of laughter after hearing 5 grand for a coil.

My heat and air system was very old and needed replaced. Very reasonable price and they helped me get financing. The installation was quick, on time, and professional. Great people to do business with.

Our air conditioner went out on a Sunday night, and we were in a panic! We called Total Comfort on a Monday morning, and they came out that same day. The HVAC Technician they sent was extremely kind, helpful, and just all-around wonderful to work with. Thank you all so much for all your help! You have a customer for life!

5 years ago Total Comfort installed a brand new Lennox brand system for us. For the last 3 years we’ve had issues with our system not working properly. Last week I called Total Comfort to come out and was told that our compressor had gone out for the 3rd time. To say the least I was very frustrated. However, Kendall called Lennox and today they replaced my outside unit. Kendall told me the technician would be at my house by 9:15am. It was then 8:00am. By the time I left work, got to my house the technician was already at my house. He was about 30 minutes early. I have always been very satisfied with the service I have received from Total Comfort. I highly recommend them!!!

The service was good. They came and tried to fix our unit in the pouring rain right before the last ice storm hit. Unfortunately the part was faulty so we still didn't have heat until the following Monday when they brought and installed a second part which did fix that problem. They discovered a switch that needed to be replaced and by the end of that installation they charged twice the amount they quoted us. They are very nice and they did fix the problems. It was just too expensive and they didn't give us any kind of price break when we still had to do without heat for 4 days after paying them.