HVAC reviews in Kenner, Louisiana

Always responsive, comes out same day, the technicians are well informed, kind, & helpful.

Very helpful and friendly. Answered all my questions. Competitive prices. Very up to date on technology with text message updates about servicing.

Updated 05/1/2025
Today’s semiannual service was great as always. The service technician (Chad) gave me several useful tips, was very friendly. The service contract is a must. And with each check in, I trust the company more and more! Superb!

The service was great. The technician Jose was very professional and answered all my questions. Definitely recommend this A/C company. Thank you

I didn't hear from the servicer after they went to my house. I am a landlord and they only spoke with the tenant despite me asking for a call. I did not learn what the problem was or what was fixed.

Absolutely wonderful! I would highly recommend. Tony was the best!

Great service and professionalism by Shawn. He spent <20 minutes to do a check (maintenance check) on our unit. He did offer to clean our heater unit not sure why but we passed due to our schedule. He only check the refrigerant Pressures on the outside unit. And amps on the inside unit. Not sure what else he could have done but for 110 bucks seems a little high.

They were easy to contact and kept me informed regarding the status of appointment. My problems were diagnosed, explained plainly to me, and resolved at a fair cost.

So far the work they have done is fine. I do wish they would be communicating more with me throughout the process.

David LaVie’s scheduled my appt the same day i called. They are amazing and reasonable. Shawn, my tech, was incredible. He explained the problem with my A/C and even drew me a picture to help me understand what the problem was He was friendly and fixed the problem immediately. Awesome service.

Not happy tech said he fixed the leak and then all the Freon leaked out came back and the tech said my roofer did it, so he fixed the leak again and then charged us again for their tech’s fault. Call my roofers and they said they watch him patch the copper tubing instead of cutting it and putting a sleeve on it! Very disappointed and to top it off they didn’t even have a ladder to get on my building had to use my ladder in the back of my truck so the tech could get on the building. What kind of company sends their tech out without the proper ladder!! Wow Total Maintenance wouldn’t have done that. To blame the roofers for the inability to fix the leak is so D rated!!
What a waste of money and a lot of money at that! Buyer beware ask how much something is going to cost, because had they told us, we would have got other quotes! Shame on us for that one!! My father in law is rolling in his grave!! Never again. The tech that came out to change a part on the blower motor was very informative but not the last one!
Not happy and will tell everyone I know to beware!!!

Follow-up the owner of the company called me and said the roofers busted the copper tubing pouring wet concrete on the tubing!!
Wow so done with this company. If you hire them make sure to ask about everything they do and what it costs before they do the work, just some friendly advice!!

Another Follow-up
The owner called my wife’s son who has nothing to do with this situation because they are friends instead of calling the owner of the building! Another unprofessional move by a D rated company!!

Follow-up
My wife owns the building and never got a call from this guy, and if you did call why didn't you leave a voicemail since you know my wife's family for years!! It's funny how they always try to put the blame on the customers when they get bad reviews.
your company is D-rated for a reason, and that's because of its arrogant owner, who never stepped foot on our 5 figure job, thankful we have a real AC company called Family Air they go above and beyond to help their customers!!

Roland was extremely knowledgeable and helpful in giving estimates for different options for a replacement unit. The quotes were detailed. Communication was excellent and timely. The crew arrived when expected and the work was completed on time. The cleanup was thorough.

I called several local places and this was the only company that was able to come out on the same day. I appreciate you fitting me in. With the heat that we have here, I'm glad I didn't have to wait a week for someone to come out and service my AC. I really appreciate tips you gave me to keep the AC running better.

Shawn was excellent. I thought he had my ac figured out quickly and had air. However, this is 12 hrs later (he did say that the fan was bad but that couldn’t be handled until Monday) of course it was the weekend- I paid $229 for a capacitor and $150 for a emergency call for a total of $379. Never did he say my Ac was not going to stay cool. Look at the receipt below-So at 91 degrees Sunday night and Monday and out $375.Shawn showed up Monday with the fan and quoted me $840. He said he worried about me all weekend long and was hoping and crossing his fingers that my AC had never gone out well it would’ve been nice if he would’ve told me that. Thankfully- I got a quote for less than half. Beware of the high prices.

I had a very pleasant experience today having my ac system serviced; which is an oxbox by Trane. When I called the office I spoke to Ms. Tabitha. She answered all my questions and concerns and scheduled me for when it was convenient for me to have the service contract done. I had Service Technician Tony who also addressed all my concerns and explained everything step of the process in which he was doing. He did mention to me that the condenser fan seemed a tad bit loud and said it is possible that it may be going out. My complete unit was purchased from another company in july 2023 and I did mention to him that I wasn't sure if it had always been this noisy. I do feel confident that this company will have my back when I need them.

8/20/25 Technician Tony came out and installed my nest thermostat. He did an amazing job once again. I am still requesting him for every service!!!! He sure is an asset to this company!!!!

Our technician today was extremely courteous, knowledgeable, and efficient. This was my only interaction with this company, but the experience was very, very good.

Roland explained everything to us and gave us options. Everyone was professional, competent and friendly.
The price was below their competitors and the system was better.
I will definitely recommend them to family and friends.
We are very happy with our new HVAC system.

Have used Lavie’s for two different houses. First time was great. The second time was during the purchase of my new home on the Northshore (April 2025). Several things were wrong this time, I’ll start in chronological order:

1) The installers themselves, which I believe were subcontractors, left the freshly painted walls all marked up with their dirty hands. They left several gashes in the hardwood. They left several gashes on the stairs and landing, including a large gash across the middle landing. My painters went back to repaint the area and I had to get the stairs redone entirely, cost me about $1500 (thankfully they agreed to a lesser price since they were already here).

2) Before the work was done, their salesman, Roland, agreed on several things with me, one was re-insulating some of the exposed duct work that got torn at some point and the other was putting a proper drip-line in the gas supply (which is code), neither of these were done. I was living on the southshore at the time and wasn’t able to inspect the work before they were paid (I trusted them from the first time we worked together and expected better being a repeat customer). Roland admitted afterward that he was unable to visit the house after the contractors were done, so no quality check was done. He also said that the contractor was required to send pictures of the work to David for him to verify it was done correctly, but David said he never got pictures. None of this was remediated post-payment even though I followed up for weeks. I was in direct contact with David and his response was “Ok” when I told him this was happening. Don’t pay these people before you're able to thoroughly inspect.

3) Before I agreed for the work to be done I thoroughly explained how the payment would be coming from an escrow account that would be released to them once the home purchase was closed (the bank wouldn’t agree to an escrow without the work being done before). The salesman, Roland, agreed to this and said that the owner had signed off, that they do this all the time. Well, I foolishly introduced David to the escrow attorney before the closing happened, and he began rudely and aggressively asking over and over for his payment (several times per hour at first). Very embarrassing.

4) Winter came around and I went to turn the heater on, only for me to find out that it didn’t work. I managed to figure out how to troubleshoot it with the help of ChatGPT, and when I finally figured it out, the unit gurgled water for almost a whole day while it ran. I didn’t know this was out of the ordinary until recently when I had to call someone for all the black mold growing on the outside of my plenum - working with someone different to remediate all the issues. Going back to no quality check having been done, if you do end up using this company, don’t pay them until a quality check is performed several days later. The first time I used them, Roland came out and adjusted all the settings to make sure everything was running fine.

Needless to say, I cannot recommend this company anymore even though I had already provided several referrals before.

Been using A&R for years! Great service quick, trustworthy and affordable!

Terrible service, their appliances break almost immediately and their excuse is “well I didn’t manufacture it”

A&R is the best! Great work and very fair prices! I would highly recommend them!

Very shady. Owner adjusted prices and joked about it when he thought he.hung up the phone. I called im on it and he said price went up. Then he hung up