HVAC reviews in Baltimore, Maryland

The customer service I received from Lauren and Dan was excellent! We had an emergency as our hot water heater was flooding our basement. I called Friday evening and by Saturday evening it was replaced. There was attention to detail, empathy, and care. First impressions are everything, and they certainly made an impact. I would absolutely use them again for future needs. Thank you!

The customer service before my technician arrived was literally zero. I was slightly concerned a robot would arrive, if at all. The first day that I had a confirmed appointment, nobody showed up and an hour after my appointment window they texted saying they tried calling the number on file earlier in the day and it kept going to voicemail. I had no missed calls. I tried calling for the next 20 hours, on and off. Sarah, the AI assistant was unable to connect me to an operator but assured me every time that I’d receive a call as soon as possible. I did not get a phone call until 10 minutes before my technician arrived. The technician was great though, very informative. I give the service a high rating. But the company itself is horrible to deal with because of the AI. My service technician also informed me that they’ve never had an emergency call. They are NOT a 24/7 company despite their advertising. (He did not actually say the last part).

Jason came out to my house for HVAC maintenance. He did a great job on that and explained everything to me. He is very knowledgeable and he also taught me a lot of stuff, like how to keep the AC compressor last longer and other ways for maintenance. Will definitely recommend him to anyone needs HVAC service.

At your service is very responsive and provides quick and efficient services. Jason is extremely knowledgeable and came out to repair our unit. He did an amazing job. Highly recommend.

I had a really great experience with this company when I first used them a few years ago. I tried to contact them today and was immediately treated to an AI phone answering service. Absolutely not, I'm already done with you. So sad to see good companies go down this route.

Jason did an amazing Jason Fixing my ac/furnace unit. He was able to complete the work same day for me and my pregnant wife. I couldn’t have ask for better service. Proud to say I’m at your service Heating and cooling Customer

I connected with the company using Angie's List. I had a text reply from the company within 30 minutes of my request.
The outdoor unit for my central a/c had stopped working and it was a Saturday. I didn't have much hope, but the technician said that he could probably fit me into his schedule. This was around 3:30 pm. Josh, the technician, arrived around 4:30 pm. He diagnosed the problem, gave me different options, and fixed the problem. All of this by 5:30 pm!!! To top it off, Josh was friendly and professional and didn't mind my dogs. Amazing!

Jason come to do an HVAC system repair while I was house sitting for some friends and he did a great job! He worked quickly, was polite and knowledgeable, and I even helped him out with steadying the ladder he used to get up on the roof. Highly recommend Jason for any HVAC needs.

On July 29th, an At Your Service tech assessed the HVAC
system at my property. He said the refrigerant was low, which suggested a leak somewhere in the system. He offered several options for service, and I chose the one that included 1) adding
refrigerant to the system and 2) adding a sealant designed to seal any small leaks in the system. Only after I made this choice was I informed the tech did not actually have any sealant on his truck, and that he would need to return another day to perform that part of the service. However, despite many calls to the office (most of which went to the office's AI assistant and were never returned), this second service has never been performed. Because the phone number is almost always answered by an AI assistant that does not appear to ever return calls, and there is no email address listed, I have no way to communicate with this business other than by leaving a bad review for the service I paid for but have not received.

Erik came and inspected our news system they installed earlier this year. He was cordial and respectful of the fact that our baby was sleeping. Recommend these guys!

When I first started using At Your Service the work and prices were great. The last couple of years the service has been less than great, appointments have been canceled multiple times and it was challenging to get them rescheduled. Most recently, I have moved from the property that I had them service and have been unable to get my service membership canceled. I have been trying to contact an actual person (not the AI they use to answer the phone or the online chat they have on the website) and still have not received a reply, response, or any form of communication. I'm positive I'll get charged for another month's worth of service membership before I receive any form of communication from an employee of the company and can actually get out of the membership.

This is really unfortunate, it's difficult enough to find quality HVAC techs. The installation of of the Trane system they installed in my previous home in 2021 was done well and reasonably priced. However, the lack of responsiveness and the multiple rescheduling from the last few times they did work on my last home's system have led me to look for a different company altogether. Unfortunate, but typical.

Jason did amazing job today he found out the real problem today then the other company that was out here before he went over the complete system and did a valuation of the system and gave me options of how to repair it the correct way but at this time I cannot do it I'm going to do it in the future or tomorrow and he gave me five stars today and he was very nice he was very polite and he explained everything to us and gave us options and we can pick our own options to repair the system and thank you again..

My experience was great! Jason was so nice and knowledgeable and gave me information to pass on to my landlord . I only got estimates today. Thank you At Your Service and thank you Jason

Josh R. serviced our AC and installed this beautiful, new thermostat for us. He was very friendly, professional, and knowledgeable. We will be using At Your Service Heating and Cooling again!

Great service provider, quick service, but it was a little pricier than my budget. Josh was very efficient in fixing the heating system. Overall GREAT 👍👍

Excellent service, communication and professional. Our technician Jason was absolutely wonderful!! Will 100% use them again.

The tech Jason was so polite. He explained everything to me and I felt very comfortable with him. The quality of work is amazing and didn’t take all-day.

Josh was great! Came to my house first thing in the morning. Accessed the situation and fixed it within an hour. Great work today!

The guyJosh did a good job and he was fair and honest and I do recommend again.Doing services with us

I had Jason come look at my AC unit that stopped working. He figured out the issue, called to get the part, found that it was also still under warranty, went and picked up the part and replaced it all within a few hours. He explained everything to me so that I could understand. I would definitely recommend Jason to do any HVAC work for you! Thank you Jason!

Josh with At Your Service was extremely thorough and concise with his estimate and diagnosis. If you’re looking for professionalism and years of knowledge, he’s your guy.