HVAC reviews in Hyattsville, Maryland

Griffith Energy is great! You always talk to a live person, they keep the tanks full, they service all my heating and air conditioning equipment quickly and professionally. I have never had a problem without a same day fix. It is like going back in time to when good service was always a priority.

On 2014, I have installed a heat pump with Griffith. On 2015, the unit no longer produce cool air in the near summer. So I called Griffith and a technician found that there was no more refrigerant. I told them that I just got the unit installed one year, but they still charged me for the refrigerant refill. On 2016, the unit was out of refrigerant again, but I found out it was a dirty Schrader valve at one of the service port was leaking (Isn't it supposed to be checked for leak when the refrigerant gets filled afterward as a standard procedure?). The valve was changed and it lasted until year 2020 then the compressor gave out. This time I did a ton of research before I called Griffith again and they finally replaced the compressor. After about a week, the unit does not produce cool air again. I found out that the unit Low Pressure Switch was activated and the brazing of the compressor was not done properly which caused the leak. I requested service with Griffith again. The technician brazed the compressor again. As I watched, I noticed that the Nitrogen Pressure Test was not done. When I requested a pressure test with Nitrogen, the technician only did a vacuum on the system and without the proper industry standard. Guess what? On 2021, the refrigerant had leaked again and it was leaked at the same place where it was brazed on the compressor connections. You can see the refrigerant oil all over it. (Can you count how many times the refrigerant gets filled and leaked so far?)

Within a week I had two amazingly great experiences with two of Griffith's senior technicians, Lee and Steve. Not only are they incredibly experienced and knowledgeable, but also they spent the time to pass along that knowledge. I took three pages of notes on their ideas! They were also considerate of my finances. By cleaning my AC water pump, Lee saved me from an expensive part replacement. Both Steve and Lee gave me ideas for how to economically cool an upstairs room. They went above and beyond what they had come to do. They are also very nice guys.

This company is the worst. Beware. I canceled my account from this place because I switched to heat pump and because they charge a lot. I started my account in the summer and swithed to a budget plan in September and october i installed a heat pump. So I never actually recieved a service or anything. Somehow they keep sending me a bill for $400 and now it's $600 claiming pass due even though I no longer have an account and never actually got service or anything. If anyone else is having problems with this company, we should get together and file a class action suit against them. Feel free to respond to this so I can contact my lawyer and together we can eliminate this bad practice.

I have used this company for 3 years and the customer service is truly the worst I have ever experienced. I have been without heat for a couple of weeks - which they disconnected because it was a leak in the line. When I called to get an answer on when they would come back to run the new line the supervisor told me "I will follow up with you but it will be warm the next couple of days so you should be fine.". I waited the next day for a phone call and they never called. Once I spoke with a representative after being hung up on 30 times she informed me that I will not have any available for another 2 weeks. Truly disappointed in the way they have handled the situation and this is not the first time. I have automatic delivery setup for oil and they have let my tank go empty multiple times and it has been so bad I had to sign up with another company to ensure I have heat.

i’ve had them for five years and consistently displeased. Although the workers were all nice and competent, the company charges way too much and the administration seems very poor. I canceled oil delivery service, and then they delivered another $700 worth a few weeks afterwards. On my online account, it shows that I owed nearly a thousand dollars, when I actually canceled my service entirely and had paid up months earlier. The worst was I needed a little maintenance done on an old furnace and the worker was literally there for 30 minutes installing a five dollar valve. The charge was about $300, $184 coming to the house, and then the balance was for the “labor and parts”, which was very little. This is just shameless fleecing in my opinion. I called to protest, but to no avail. I couldn’t be happier now that I switched out the old oil system and had another company install the new efficient one and don’t have to deal with them anymore.

I had them service my AC Unit 4 years ago while under warranty and they never ran it through the warranty. Now it's on my credit. The technician said that they would have someone call me and process it, even after I gave the the information. I'm disappointed in this company

We bought a home that was serviced by Griffith. They went out of their way to help us with our aging boiler and answered all of our concerns. Our point of contact, Mike Murphy, is incredibly responsive and friendly. Lee, the senior technician that came out, spent more time than he needed to give us information. We are all around very impressed with Griffith and recommend them to everyone!

I would like Griffith to give Ashley the $10 tip for helping me obtain a tank refill for home heating oil after 6 days of waiting after my first telephone call. She was patient, kind, and the follow-up was excellent. Also thank you to Driver #2603 truck 7531 who came after dark.

I bought a new AC from Griffith in a rental unit and they without my Knowledge signed me up for a service contract and for a year charged me for service. After speaking with a service rep several times to be removed, I continued to get billed. They came out and charged me 400.40 for replacing a 18 dollar capacitor on a 2 year old AC. I paid the bill over the phone and then get an addition bill. The rep cancelled it and here I am looking at another 90 dollar bill that just arrived. I told them please remove me from there system and instead of doing so, gave me a new account# with a bill attached. ALL MY NEIGHBORS SAY The same thing! It's like trying to drop a Amazon or Direct TV service. DO NOT USE THESE SCAMMERS!

We have been a customer since we moved into our house several years ago, no more! Our furnace backed up with oil smoke causing thousands in damage just a few weeks after they serviced it. To add insult to injury after they disconnected our furnace a month ago (!) We just received a bill for refilling our tank. The tank which we no longer use! I understand that it was automatic refilling but if we ask for a quote for a gas furnace (which we never got) and you disconnect our oil furnace, do you think it fair or right to then fill our tank worth of $500 in oil?? We now have $1000.00 in oil we cannot use. To possible new customers; beware of this company. Worst customer service I have ever encountered in my life.

Asked for for a specific amount of diesel to be delivered. They almost doubled my order without asking and not telling anything about price. I have been charged twice with still no details about price or discount. Very poor service. I plan on canceling any account my boss has and go to a more honest business.

Emeka provided professional service on my furnace. He called ahead, arrived on time, performed thorough check of my heating system and oil tank. He identified the problem, explained the work he did to correct it and cleaned up the area before leaving. I would highly recommend him as a Griffith Technician.

Our service engineer, Patrick, came out to our house today because of a problem with the heating unit. He was very helpful and knowledgeable and helped me understand how to address the problem. Excellent service.

Griffith Energy Services, Inc are great, they put me on a budget plan when I bout my house in West Virginia. I needed a new oil tank and they brought me one and put it in and they put that on the budget also. They automatically deliver oil and when I call them they are right there with oil. I just thing they are great and when I call them on the phone everybody in the office is so nice and always willing to help you.

Betty Summers

My home unfortunately still had oil heat when I purchased it a few years ago. It’s very warm, but is expensive, bad for the environment, and stinks. I plan to convert this summer. Last winter, I had an issue with Griffith making a delivery and not leaving a bill- so I had no idea more oil had been delivered. They then send me a large bill later, which left me confused. The two deliveries were very close together. I asked the that the account be taken off of ‘auto’ fill. My request was honored, so I had to call in December for delivery. I requested they deliver only 1/2 a tank, because I knew I would convert in the spring/summer. That delivery took place, and then a week later, someone comes to fill the tank. I posted a sign directly above the fill valve outside of my house on 1/25/22 that said ‘No Oil Delivery’ with the date posted. Approximately two weeks ago, the oil completely ran out, which I was fine with. I had paid for both the requested and the unauthorized delivery.Today I get home to find a bill for 243 gallons of oil totaling approximately $1500! The delivery driver completely ignored the posted sign, which is doubly infuriating as I had already taken the account off of auto fill. I immediately called customer service and was told by the rep, ‘I don’t see where you took it off of auto’. Really? But I had to request delivery in December. He told me he would put a stop on the account today, but they couldn’t do anything about the delivery from today. That’s complete BS. I have no intention of paying Griffith Oil a penny for this delivery made out of pure greed. If you are still using oil to heat your home of have any other needs they claim to service, use another company.

I have been a customer of Griffith in PG County, MD since the 1970's. Aside from highly reliable oil delivery year-round, they have installed a new energy efficient furnace, hot water heater, and central AC unit. Service has always been top-notch professional. And my service contract ensures that they will fix my system in the dead of a below zero winter night, which they did in less than two hours! A life saver from me. For me, this has been an easy, high quality decision to make and stay with for nearly 50 years, I'm a very happy customer.

We have dealt with Griffith Energy for many years and have always enjoyed a dependable, friendly relationship with them. Their service people are prompt, well-trained, and knowledgeable, and always a pleasure to deal with.

We had two things done to our heating system, and Griffith sent two different technicians to perform the jobs on different days. Both were excellent. Danilo, the first technician, did an excellent job of maintenance on our heating system, answered all my questions, and double-checked everything before leaving.

The second tech, Dwayne, installed a new part, and then took the time to endure that the draft regulator was working properly. I was impressed with the fact that both techs took the time to do things right. These people earn their five-star rating!

So far I'm having the worst customer experience with this company ever and they haven't even shown up yet. Typically I don't write complaints but this time I feel it's my only way to vent. Hopefully someone will read this and go with another company and it will save them some time out of there day. Two days ago I submitted a service request to repair a Oil furnace in one of my properties that's being rented. Long story short I was given a 4 hour service window (12pm -4pm) today that a tech will be there. Around 1pm I received a email receipt from Griffith Energy for the service fee. Since no one called me I figured it was something simple and the tech easily resolved the issue and charged the $119 trip charge. At 4:45pm I got a angry call from my tenant upset because they stayed home from work and no one ever came. When I called, I was told that they had a lot of no heat calls today and the techs were running late but they will be there. If that was the case why didn't someone call me or the tenant saying they was running late and why was my account charged if they didn't service the furnace yet?? I can't understand how someone that had a service appointment days ago get placed LAST after other people that called that same day. As a property manager I use commercial HVAC technicians all the time but this is the worst service Ive ever experienced and they haven't even worked on the unit yet. Currently the time is 8:24pm and still no call no show but they've already charged my account and paid themselves for something they didn't do.

My service tech Jeffery was wonderful. He came for my AC checkup. He is very polite. He explained everything to me. He answered all my questions. He arrived on time. You are lucky to have him.

STOLE part off new parts on our furnace to force us to get their services. STAY FAR FAR AWAY FROM THESE GUYS