Home Services reviews in Washington, Maryland

I have a Chinese wool rug that many suggested I should get rid of. A past carpet cleaning service had left marks in the weave, and my older dog had some accidents on it, along with grape juice stains from the kids. I really didn’t want to part with the rug since it was just the right size and had perfect colors. So, I decided to give it another chance. Now, after the cleaning, you would never know anything had happened to it! The rug looks fantastic and in excellent condition. I can’t praise their work enough. I highly recommend them, especially after seeing how they transformed my once pitiful and smelly rug into something beautiful, clean, and fresh. The previous damage from the other cleaners is completely gone. When it’s time for my rug to be cleaned again, this will be the only place I’ll trust.

I was thrilled to find Erick at Five Star Carpet Cleaning! I purchased a beautiful Moroccan rug that is vegetable dyed, and two local cleaners suggested that hand cleaning would be the best way to avoid the dye running and turning the white parts pink. This option was going to be really pricey! So, I stored the rug while I thought it over, but unfortunately, some rats got to it during storage. Yikes! Now, hand cleaning wouldn't be enough, so I was willing to pay whatever it took. That's when Erick from Five Star Carpet Cleaning came to the rescue. His method not only kept the colors intact without running but also eliminated the rat damage, making my rug look and smell fantastic! Erick was very professional and communicative, the service was quick and effective, shipping was a breeze, and he even sent me a video of the process, which was awesome to see. What a relief! I'm so happy to have my rug back in my home again.

I read a few reviews before deciding to call for carpet cleaning. Erick answered the phone and was very polite and professional. He gave me a quote right away and mentioned it might be about a week or so before he could come out. When I called back to schedule, I let him know the time of day didn’t matter to me. Erick then told me he could actually fit me in just two days later around noon. On the day of the appointment, he even called earlier in the morning to ask if it was okay to arrive ahead of schedule. He worked hard on the carpets, spending extra time on one room that really needed it, but still charged exactly what he quoted at the start. The customer service was excellent and the whole experience was very professional. After the carpets dried, I spoke with the boss and we plan to have Erick come back in about six months for regular carpet cleaning. I definitely recommend them for anyone needing carpet cleaning!

I can't praise Five Star Carpet Cleaning enough - we've enlisted their services thrice and they've been consistently outstanding. They expertly handled our first carpet, which had been marred by pet urine stains, and managed to eliminate all odors. It looked and smelled brand new without the need for any fancy treatments. I've put my trust in them for delicate antique and cherished family heirloom carpets, and their high level of professionalism put me at ease. What stands out about Erick, Jonah, and Samuel is their speediness in pickups and their overall pleasantness to work with. They always provide quotes before starting the job, ensuring no hidden costs or surprises. They're also very accommodating when it comes to drop-offs, fitting into our schedule and even holding onto our carpets until we finished repainting the room in Washington. I won't be looking elsewhere for carpet cleaning services!

When we moved into our rental, the carpets had been cleaned before, but old stains came back and there was a noticeable pet odor. We were worried about having guests over. Five Star Carpet Cleaning sent Timothy, who got rid of all the stains for good and took care of the pet smells. We didn't think anyone could make the carpets look this fresh again. The service was very thorough and professional, and everything was explained clearly. I am so happy with the results and highly recommend them!

the whole experience with five star carpet cleaning was fantastic! i don’t usually write reviews, but their carpet cleaning service was so impressive i wanted to share. they arrived on time and brought my rug back exactly when promised. my rug had heavy pet stains that i thought would never come out, but they cleaned it perfectly. samuel came for the pickup, brought treats for my dogs, and even brought more treats when he returned the cleaned rug. as a bonus, i received warm cookies just for being a customer! it’s rare to find this kind of friendly service and attention to detail these days. i highly recommend them to anyone in washington who wants quality carpet cleaning. two big thumbs up!

I recently used Five Star Carpet Cleaning for my dryer vent cleaning, and I was impressed with how quickly they were able to schedule my appointment for the next day. This isn't just a service for carpets and tiles; it's a partnership that truly supports you. I've experienced fantastic service from quality individuals who treat the business as if they own it, showing genuine care and doing an excellent job! I highly recommend them, especially since they are local. Next, I'm planning to have them clean my A/C vents as well! They’ve already cleaned my oriental rugs, bathroom tiles, and carpets, and I wish they offered car detailing too! They are my first choice for anything I prefer to leave to the experts!

jonah did a wonderful job cleaning five of my rugs, each a different size. he made sure to clean and deodorize all of them, and now they look fresh and smell amazing. what really stood out was how honest he was during the whole process. my largest wool rug had some tough dog stains, and instead of making promises he couldn't keep, jonah let me know right away that those spots would be difficult to get out. he still gave it a try on one section and didn't even charge me for his effort. it's great to find someone trustworthy and upfront these days. i would definitely recommend five star carpet cleaning to anyone looking for quality carpet cleaning in washington.

i can't say enough wonderful things about the carpet cleaning service i used. i had a bad experience with another company that cleaned my couch, but then i discovered this team. they were very accommodating when i needed to adjust my appointment several times. the technician was very knowledgeable, and my couch looked fantastic after the cleaning. a few months later, i accidentally spilled some wine on it and called to set up a spot cleaning. to save me some money, the technician recommended a product for such a small stain since they had cleaned my couch recently. the staff was so kind and helpful. i would definitely recommend them to everyone!

we called recently to schedule carpet cleaning. our call was answered by erick, who was very friendly, helpful, and professional. he listened carefully to what we needed and was able to book us for the exact time and day we wanted. asher came out to do the cleaning and arrived right on schedule. he was polite and professional. our carpets were very dirty, but asher explained his cleaning process and checked all the stains before getting started. the cleaning was finished quickly, and he did a fantastic job! all the spots are gone and the carpets look like new again. great customer service, reasonable prices, and excellent results. we are very happy and would definitely recommend this carpet cleaning service.

I want to express my gratitude for the receptionist, who was incredibly kind and understanding. I had to postpone my carpet cleaning appointment multiple times due to illness, and they were so accommodating. After rescheduling for what felt like the tenth time, she reassured me not to worry; they would be there whenever I was ready. Since I live in an apartment, I receive a complimentary carpet cleaning every year when I sign my lease. Unlike my previous carpet cleaning service, which had strict deadlines, this team genuinely cared about my well-being and wanted to ensure I was ready for the cleaning. When the technician arrived to clean my carpet, he was thorough and dedicated, making sure every inch was spotless. I couldn't have been happier with the results! The service was outstanding, and the customer support was exceptional. This has been the best experience I've ever had with a carpet cleaning service. I'm truly grateful for their amazing work and kindness.

What You Need To Know: Erick is ethical, friendly, and very knowledgeable, especially when it comes to dealing with pet stains. He promptly evaluated my carpet and provided all the options for carpet cleaning treatments—not just those from his company. When I decided to replace my carpet instead, he even assisted in taking the old one to the trash and refused any payment for his help. I truly appreciated his honesty and expertise, which is why I will definitely seek his services again in the future and recommend him to friends and family. Detailed Experience: Our cat had been using our carpet as a litter box, and once I found the source of the odor, I hired Five Star Carpet Cleaning to clean it professionally. Erick called in advance, arrived right on time, and was very pleasant to work with. He demonstrated a lot of knowledge about pet stains and, after assessing the carpet, explained that while he could clean it, it would likely only be a temporary solution. He suggested that a better option would be to send it to a specialized carpet cleaning service, where they could submerge it in cleaning solution. However, he also pointed out that the wear and tear from foot traffic wouldn’t come out significantly different from that process, as the fibers had deteriorated. Erick offered an alternative: getting rid of the carpet and using the money that would have gone towards cleaning it to buy a new one. After some consideration, I asked him what he would do, and he honestly advised that getting a new carpet would be the more cost-effective choice. It wasn’t what I wanted to hear, but it was the right advice, and I agreed with him. Erick helped us transport the old carpet to the dumpster, and when I offered to pay him for his assistance and travel, he graciously declined. Overall, it was a fantastic experience with a knowledgeable and ethical person. I will definitely hire him again when my new carpet needs cleaning and will recommend him to my friends and family.

I hired Five Star Carpet Cleaning to take care of the carpets in my friend's spacious, 4-bedroom home. The team, led by Asher, arrived promptly and jumped right into action. They did an impressive job cleaning the carpets. There were several high-traffic spots and large stains before the cleaning, but after they finished, the carpets looked amazing! I was pleasantly surprised by how well they cleaned everything. They not only tackled the high-traffic areas but also raked them, restoring them to nearly new condition. All the big spills vanished completely, leaving no trace of dirt behind. The entire home looked fantastic and smelled wonderfully fresh. I will definitely choose Five Star Carpet Cleaning for all my carpet cleaning needs and highly recommend their excellent and reliable services to anyone!

first of all, i have to say that these guys are some of the friendliest people i've met. when i called five star carpet cleaning to get my carpets cleaned, timothy was really kind and helpful while setting up my appointment, and asher, who did the cleaning, was super respectful and professional. they worked quickly and made my carpets look and feel so fresh. i just moved into my new place, and the carpets were a mess from the previous owner, but after the cleaning, all the stains are gone and it smells great. now i feel confident moving in my furniture. i wish i had taken a before picture because the difference is amazing. super happy with the results!

Erick arrived right on time, acted very professionally, and did an excellent job cleaning my carpets and area rugs. I have two dogs, so my carpets get pretty dirty! I really appreciated that the team called to confirm my appointment, and Erick called before arriving so I knew exactly when to expect him. After finishing, he made sure I was happy with the results. This is a high-quality carpet cleaning service. Plus, they use toxin-free cleaning solutions, so my carpets dried much faster than usual and it’s safe for both my dogs and family.

from start to finish, the service was outstanding! i hired five star carpet cleaning to take care of my carpets, and i’m thrilled with how everything turned out. the crew, including samuel, arrived on time and worked with care and professionalism. they made sure every corner and high-traffic area of my carpets was deeply cleaned, leaving everything looking fresh and spotless. my carpets look almost like new, and the clean scent in my home is a wonderful bonus. if you’re looking for great carpet cleaning, i definitely recommend this company. they truly deserve a five-star rating!

jonah from the cleaning team was very professional and took the time to explain the whole carpet cleaning process. he even showed before and after photos, which really helped me understand how much dirt can build up over time. the carpets had some foot traffic stains and a slight odor, but after the cleaning, everything looked and smelled so fresh. i had to step out for a bit, but when i came back, the house felt so clean and inviting. i will definitely have jonah come back for future carpet cleaning services.

I highly recommend Five Star Carpet Cleaning! Jonah was professional, friendly, and paid close attention while cleaning our carpets. Our carpets had been through a lot with our pets, but the team handled every challenge and went above and beyond to make sure everything looked fresh and spotless. They even guarantee their work and offered to come back for free if we weren’t happy. My pets kept having accidents in the back room, so Jonah cleaned both the top and underside of the carpet, as well as the padding underneath. He took extra care to lift the carpet and make sure every layer was cleaned thoroughly. I would give them 10 stars if I could! Give them a try—you won't be disappointed!

i had a great experience with carpet cleaning from this company. erick arrived on time, called before showing up, and was really polite. he made sure to wear shoe covers to keep my carpets clean, which i appreciated a lot. what impressed me most was how he managed to remove a tough stain from the carpet that another cleaning company had said couldn't be fixed. erick got it cleaned up so quickly and easily, it made me realize the difference a real pro can make. overall, i'm very happy with the service and will definitely recommend them to friends and family.

it's been about a year and a half since the last carpet cleaning, and this is the third time i've had this company come out to clean my carpets in washington. as always, the team is professional, friendly, and fast. this time, erick and asher handled the job and did amazing work. my carpets look fresh and spotless, and the team worked hard to make sure everything was just right. prices are going up everywhere, so i really appreciate their effort and great service. please remember to show them kindness for their hard work. highly recommend their carpet cleaning!

I gave a 5-star rating because the carpet cleaning service truly met my expectations. Erick and his team arrived right on time, greeted me with friendly smiles, and showed real professionalism throughout the visit. They worked together very smoothly, making sure everything was done just right. The results were fantastic—my carpets look fresh and bright! They even took a moment to show me how great my tile floors could look after a proper cleaning, and even with my limited vision, I could notice the improvement immediately. I’m extremely happy with how my carpets turned out. Highly recommend this team for anyone looking for top-quality carpet cleaning!