Plumbing reviews in Washington, Maryland

The team that came out did a really great job. They did a video snake inspection from our house to the manhole. That's over 100 feet and they did a complete inspection of that distance. They were able to show me the video and any issues they found. I’m really happy with the service. A good team and team leader.

The technicians were extremely professional and knowledgeable. Specifically Tan Cao Was excellent at explaining things and walking through each step of the process with us. We felt comfortable trusting our repair with him because we knew we were in good hands. I had heard good things about Magnolia but now I can say without hesitation that I highly recommend them too!

I I am a big fan of Magnolia for both my plumbing and HVAC needs..Their technicians are very professional,knowledgeable, and prompt. I trust that they only charge me for the work I actually need. Great company!

Tan and Melchor offered to arrive early. They were both professional and kind. They found a solution to the problem and worked efficiently and effectively together. Many thanks to them and Magnolia.

I’ve used magnolia a few times. The latest one was unfortunately the last. I had a clogged drain line. The plumber came and said he cleared the line, I asked for a video verification as I was out of town that day. Yet just a day later the backup returned as if it never was fixed. They provide no help, despite having paid nearly $1500 just a day prior and want to charge the same to do the same work again with no guarantee. Ultimately, I have chosen a different company that completes their work properly.

Aaron was very professional. He checked both systems out thoroughly, making sure they were operating within specifications and patiently explained how these systems in our new apartment are designed to work. I give Magnolia very high marks. Great job.

Frederick arrived on time and very professionally installed smart thermostats on both my systems, programmed them and connected those thermostats to WiFi. He was knowledgeable and patiently explained how to operate them. Once again , Magnolia gets very high marks.

These guys are so so so expensive. They quoted me 750$ for un-clogging my kitchen sink. I’m not an expert but I know that’s a bit much. I’m going to let my building know to not recommend them anymore.

Also I have to pay them $180 for nothing now cos they sent someone. It’s a good way to make money guys…quote exorbitant amount and pocket the emergency fees.

Magnolia has wonderful service professionals. Gabi fixed our plumbing problem efficiently and carefully! She is very knowledgeable, friendly and professional.

Thank you Magnolia!
Karen

They cancelled the day of service when the appointment had been set 4-days in advance. I am grateful that my plumbing issue is not an emergency but due to the last minute cancellation and very limited information around pricing ahead of time, I decided to seek out a different service provider. They could be great when they get on the job, but they did not make it to mine.

Omar, technician from Magnolia was very knowledgeable. Polite and someone that I will always want to come and provide services into my house. He took his time to explain everything that I need to know. Excellent Job Omar.

Old gas water heater died.

Plumber that was sent out was great with both gasfitting and water pipes.

He took away the old one and installed a new one and made sure the new one was working

Happy customer.

We had the worst experience ever with this company. They installed a new heating system yet didn’t check it and left the apartment without heat and caused a gas leak. Also instead of apologizing for the actions and taking liability on the things the did to cause the issue. They argued with me over what they didn’t do wrong. If I could give a negative rating I completely would. 75 yrs in the business it’s shameful to work the way they worked on our repair they were careless with lack of disregard!

This was the worst experience I have ever had. This was my first and last time using these services. The serviceman was unprofessional. First, when you arrived he stated his name and introduced the technician with him as his assistant. When I explained the situation, I should them to the basement where my boiler is located. Once he saw the boiler, he stated, "Oh the switch is off", turned it on and said there is no problem with your boiler, the switch was off as if I know where or how to locate any switches associated with the boiler. So he proceed to say that the cost for the call was $109.00, an additional $61.61 for the service performed. Really, to flip a switch. He proceeded to try to give me a justification for the additional cost. First, by telling me that he is the only qualified technician with Magnolia on the east coast. Then try to give me examples of how business works, with asking me what I did for a living. I am a retired Administrative Officer of 40 years, I don't see my employment has to do with the charge of $61.61 to flip a switch, explanation that he was trying to give me.

Mr. D. Marcus and co-worker called and arrived in a timely manner. They were professional, proficient and efficient in troubleshooting as quickly, but accurately to resolve the problem of my water heater issue. It was Done!!!!!! 👏🏽🫶🏾😇🙏🏾I now have HOT WATER as a Senior.!!!!! Thank you Lorddddd!!!😜🤭🥰😘🙌🏽🥹🎉🎊🫂🎶🎶🎶👋🏽👌🏽👍🏽✌🏽

Until now, I have exclusively used Magnolia plumbing; they have done all the plumbing work in my house including addressing burst pipes and floods in my basement. I recently called to have someone come out to fix a frozen pipe. The person spent less than 10 minutes in my house and told me all they could do was open the wall and install a heating strip until the pipe thawed. During this assessment, they didn't even open the access panels to check the pipe; I had no confidence in their assessment of the issue. I called another plumber who within minutes identified a burst pipe and said not only should the other plumber have found this, but their solution could have flooded my basement. Magnolia charged me $189 for the service call, which I requested back given the inadequacy of the assessment they provided. They refunded me a portion of the fee. I could have paid any stranger on the street this money and had the same exact outcome as calling a plumbing company I've worked with for 15 years.

I had the best experience with my plumber Gabrielle and her assistant. She was knowledable, personable, helpful and patient. I wasI was having trouble with completing my payment and I felt supported by her and the customer service representatives Tamika was very helpful and supportive as I worked through bank issues. If you are not only looking to get the job done, but to feel like you are in capable, trusting hands, I highly recommend the company. If you have plumbing needs ask for Gabrielle if you can.

Overpriced and Underdelivered! Had to get a new water heater as my old one was 12 plus years old. The bid presented during the at home session was different than the bid emailed to me. None of the line item costs were available in the emailed version. This makes reviewing and comparing bids next to impossible. Their bid was overpriced but the reviews online were favorable. Hopefully this review goes towards fixing that going forward. The one positive part of this review is that our installer did great work with the exception of keeping abreast of the install while it was happening. There was an issue with our wall pointed after the tank was fully installed which prevents me from addressing the issue going forward. With that said, after one week, the reality we were left with, wasn’t an improvement over the old one. Furthermore, we wanted to go tankless but their employee that provided our estimate did a great job of trash talking the technology by saying it wouldn’t provide hot water at cold temperatures and priced it astronomically high. Even more markup than a tanked water heater. Going forward, I don’t intend to use a big box, heater, plumbing, ac, yada yada company. Their overhead is too high and I question the qualifications, dedication, and knowledge of some their employees.

My auxiliary heat wasn’t coming on and I really needed it in this cold weather. The technician called and arrived about 15 minutes before the scheduled time. He worked diligently for about 2+ hours attempting to deal with the issue. He contacted his supervisor for advice who arrived within 30 minutes. They worked for another 3+ hours, trying all kinds of things. Spent over an hour on the phone with the thermostat company without success. However, finally replaced thermostat as a last resort. Thankfully it resolved the problem I have lived with for 4 years. So appreciative they did not give up. They were knowledgeable and professional. I will now be comfortable in my apartment even in the bitter cold of this winter.

I am not writing on the quality of Magnolia’s service but more so their prices. We have a normal plumber we use and he was booked and so in a pinch we called Magnolia. They quoted $600 for snaking a bathtub. I am more than happy to make sure I pay a fair price for service, but that is simply insane. Furthermore - when we called, we knew we needed a bathtub snaked - they would not give a quote over the phone (I understand that they don’t want to commit to a price before seeing a job) but it would have been nice to understand that a snake job would be “no less than $500” so I could have moved on. But now I was stuck with a $75 service fee and a delay in getting my problem fixed. I don’t recommend doing business with Magnolia - there are other reasonably priced plumbers in the area if you can wait.

Pasquale is a really good plumber! He knew the faucet was old but worked handily to undo years of calcium and lime buildup around the sink cartridge's collar and was able to open and replace the cartridge and refit the faucet levers so that there was easy operation and more importantly NO leaks! I was extremely satisfied with his professional courteous manner and the time he took to clean up as well. Thank you

I had a great experience with Magnolia replacing my old HVAC in a residential building. The staff is very knowledgeable and polite and arrived on time, as scheduled. Many thanks to Freddy for his professional advice and estimates! Charles did an amazing job installing the unit and cleaning the area after the work was completed! Everything is working perfectly so far! I definitely recommend this company.