HVAC reviews in Auburn, Massachusetts

He did what he said he would do with no issues. Would definitely use again in the future.

Kero is friendly and he is quick in explaining and fixing the problem.

Installed AC system for me After concluding my old one was broken Very Professional At what he does very reasonable prices We will call again for more service And recommend to my friends

Very professional and quick service! Came out in a heat wave at short notice And repaired our issue!
Wonderful service will certainly call again

Unbelievable! Life saver! So knowledgeable so efficient so nice. He came exactly when he said he would. I can’t say enough he’s awesome

Kerolos was great, he did what was needed and was very upfront about what he was doing and the state of my system.

Kero was very efficient and very affordable. His professionalism was like no other and I would highly recommend him.

KERO drove down to the Cape to look at the job on a Saturday night! Our AC was out on the hottest day of the summer. KERO priced and installed quickly and saved our summer.

Kero was friendly and efficient and happy to explain what he was doing. He worked on my AC and offered good advice.

Kero is terrific. He gets straight to the point, works quickly and professionally. He explains the issue and is transparent about what needs to be done, the cost, and so on. Great service.

Mr. Kerolos Mena of Kero HVAC added 9 lbs of 410A Freon for $765 on 07.25.2025. He came on time, he has very nice manners, and it appears that everything works fine.

I was desperate to get someone to take a look at my central air during the hottest week of the year, and Kero HVAC was able to not only schedule for later in the week, but was able to come out two days earlier because his schedule freed up. Others weren't scheduling for at least another 2 weeks up to a month later.
The technician was able to diagnose the issue very quickly (low refrigerant level), explain clearly what all my options were. He was able to address the issue immediately, stuck around to make sure everything was ok. The actual cost of visiting was extremely competitive vs others in the area, and I was extremely satisfied with the final result and plan on using Kero HVAC for my future HVAC needs (hopefully only tune-ups in the future...crossing fingers).

Update: I continue to use Kero for my spring and winter tuneups and have had no complaints or issues.

Kero responded promptly and gave me all pertinent information up front. He communicates well and promptly and doesn’t pressure for services. He explains the options and the pros/cons. I highly recommend his services!

1. Kero, answered the call and that in this day and age tells me something about his work ethics. They are excellent!
2.He tried to help me diagnose the issue immediately over the phone on a Sunday. Rather than reading a “script” telling me that “without seeing the unit he could not help me” Which is what we are all used to these days.
3. He made an educated diagnosis by the information that I gave to him. Speculated about the cost of the part and the amount of time that it would take to fix it. He was right on!
4. He showed up when he said that he would. He fixed the unit as he said he would. He was his word to me. He also gave a follow up courtesy phone call to check on the unit.
5. He was friendly, polite, clean and professional.

I would highly recommend Kero Menas to my closest friends and as a matter of fact i already did.

Kero was wonderful to work with. He answered my call right away and came to check out my A/C later that afternoon. He is very friendly and professional. I will definitely use him again!

Kero was great, he came out right away to check on our A/C problems. He had to come back and was right on time again. He was knowledgeable and friendly. Did what he said he was going to do and when he was going to do it which says a lot. I will be using him again and would recommend him.

Advanced energy concepts is our go to! They are always thorough and professional add also reasonably priced. We recently had our hot water tank replaced by Bruce and he was super professional and kind. He was able to get out the day we called because we didn’t have hot water. Would definitely recommend this company for any of your heating and plumbing needs.

Bruce, like every Advanced Energy Concepts technician we have had on the property before, was excellent. He walked us through several options to address our issue and addressed it quickly with high quality work. I would recommend him and AEC to anyone in need of plumbing or HVAC service.

I am fully satisfied with the work of Advanced Energy replacing my Water Heater.
They came on time
The quote was respected
The work and explanation were flawless.
The technician Bruce did a super good Job. I would fully recommend to any one Advanced Energy along with their technician Bruce for any similar Job.
Arthur Demosthenes

Ken does a great job making sure our system is running well.

We recently woke up to no heat. We reached out to Advanced Energy Concepts and were lucky enough to have Aaron assigned to try and repair the furnace. He went above and beyond to identify the problems, to locate parts to repair it and to get the furnace up and running. When replacing the first part did not solve the problem by itself, he spent over 30 minutes talking with the manufacturer to determine what else was needed. He even stayed late to make sure that the repair was successful and that there were no further problems. In addition to his persistence, he kept us up to date regarding when the parts would arrive and when he would be able to return to our house. He was very prompt and pleasant to work with. Thank you so much!