Reviews of local pros in Beverly, Massachusetts

The entire process was flawless. The appointment was made easily. The communication with staff was easy. And the frosting on the cake was the service technician Juliany, who went above and beyond to research and fix the dishwasher. He was very professional and kind, in addition to his exceptional skills. Will use this service for all appliance repairs and installations in the future.

Great experience as usual! Our KitchenAid fridge/freezer needed a replacement part, but after it was installed, there were still issues with the fridge. One technician came out and, although he wasn’t able to fully resolve the problem, the company sent another technician out a few days later. After spending several hours troubleshooting and taking the fridge apart, he was able to fix it completely. I really appreciate the time, effort, and persistence they put into getting it right—another company might have simply told us to give up and buy a new fridge. Excellent service and commitment to their customers.

We are always pleased with Same Day Service! Wayne, our usual tech, is great and explains everything that he is doing. The pricing is very fair, they have prolonged the life of our appliances, and they are extremely knowledgeable about the brands and parts. They are thoughtful about keeping the work space clean, and make sure that they always answer all of our questions. Highly recommend.

Same Day Appliance Repair is exceptional. Tristan has fixed most of the appliances in my condo and is always effective, on time and friendly. They do a fantastic job and have great scheduling. HUGE fan!

The technician was very knowledgeable and friendly. The repairs on my microwave oven were completed to my satisfaction. It took a while for the necessary parts to come in. Repair costs were a bit more than I had hoped.

Crooks hiding behind pricing. Don't be fooled by their "labor free" pricing when they come by to repair the same appliance 6-7x and continue to charge you. Buyer beware of their non-tranparant pricing.

For context, we had freezer issue and after 6-7 visits and $2,000 (yes, I said $2,000!) the freezer actually works. They come by each time and keep saying "oh, you need this part now but we don't have it" thus it costing you another visit and "hidden labor charge". Obviously if we knew it would have been this costly at the beginning we would have purchased a new fridge.

Oh yeah and lastly, beware of the woman who answers their phone and books the appointments, she likes to tell you, "we pay different prices than what you can get directly from the manufacturer". Like, oh yeah a large appliance Repair shop can't get competitive pricing. Ultimately they charge 3x the cost of the parts and tell you the labor is free. Again, buyer beware. There's plenty of other reliable and honest business in the area. This shop isn't one of them.

Easy process from start to finish. Repairman was great.

Do not give your credit card when making an appointment! They cannot be trusted! I called to make an appointment and canceled the day before when they were requesting a confirmation. They ignored my message and tried to say I canceled too late so I would receive a $40 cancelation fee. This company is out to steal from the community, don't trust them with your service!

Giuseppe was the best. Second time he’s been at our house for a repair and both times successful. 2 for 2👌

Val came within the window. He was friendly, polite and knowledgeable. He listened to every concern I had and resolved the problem.

The repair made the problem I had with my washing machine worse, instead of rubbery smell I have smoke coming out less than day later.

Worst customer service ever!
Spoke with Patricia multiple times and they have been to my house 3-4 times had to go to work late each time. Ordered the wrong part each time 2 months without a stove. Never communicated with us what the updated estimate. After mulitple calls and no response she tells me today that its $1500 to repair a $800 stove after 2 months of wrong parts. Asked to speak with someone else because makes no sense refused to give me any answers why this happened.. Save yourself the hassle and buy new these people are hacks!!!

Had an issue with my washer dryer combo at a condo I mange. First tech came out to diagnosis the problem. $150 just to look at it. Then they ordered the parts which took about 2 weeks to come in which was no problem.

Scheduled the repair with the office and they are suppose to confirm the day before with who is coming and between what time window. Never got a confirmation they were sending tech because a “glitch in the system” so had to coordinate the morning of which made it difficult with the tenant who is WFH.

For parts and labor quoted ~$950 and put down $400 as deposit. A different tech came out to install the parts from the original visit, and soon realized the first tech was wrong on his end and ordered the wrong parts.

He identified the issue and now we are ordering the new part and told me it was actually going to be cheaper than the original quote (around $600 total). About an hour later when I got home I saw the office had sent me an invoice and were charging me for the full amount of the original quote and no adjustment for the new parts or credit of the more expensive pieces that weren’t used.

I understand appliances can be tough to diagnose with all the electrical components so I wasn’t super upset about having to reorder parts and have another visit to try again. But the lack of communication between technicians about the issue, the late notice about scheduling, and the incorrect invoicing from the office has made this not a smooth process. Overall not impressed but we will see how they respond with the revised invoicing and scheduling hopefully the last visit.

I will say both technicians were extremely kind and polite. Very good to deal with and personable.

This is the very best appliance repair company I have encountered living on the North Shore for over 25 years. They have excellent communication and scheduling. Fair prices. Wonderful repair technician who takes the time to assess, explain and assist with decisions to repair or replace. We have had Joe twice and would highly recommend him! Very kind and neat!

Stay far away from this “repair” service especially if you have a zephyr appliance. The technician dismantled the appliance to determine that it needed two new parts. They knew they were repairing a Zephyr hood, and yet this technician did not even know how to reinstall the baffle filters or the light panels and proceeded to break a light and damage my cooktop in the process. He told me the parts I needed, which were in stock at Zephyr and gave me an estimate of between six and $700 to repair. I had to chase down the receptionist with several calls for her to tell me that the parts are out of stock even though they were in stock on several websites, including the manufacturer. They clearly do not nor likely know how to fix the appliance. She finally called me back to tell me they have the parts and the repair was $1100. Meanwhile that is actually the cost of a new unit and far more expensive than what the technician told me. The parts are only $300 and I’ve already paid 180 so they are now asking for an additional $1100 and based on the way the technician was disassembling and reassembling the unit I am not confident her knows what he is doing. Moreover, The technician said I could buy the parts on my own and they would repair it for $300 yet the receptionist quoted me $700 in labor. Horrible communication, dishonest and misleading. I communicated all of these concerns and have yet to hear back. I am planning to dispute the diagnostic fee with my credit card company and report this company. Don’t be fooled by the Google reviews. In my opinion they are likely fake. If you look at yelp, you can see how disappointed customers are with their service.

Great job!
Giuseppe was very skilled and professional.
I will definitely will call if any other jobs occur.
Thank you!

Had a great tech come and fix the washer. Total professionals!

Showed up on time. Polite young man. Would use them again

The technician was courteous and knowledgeable. A great experience.

Valery was very thorough and polite. He took the time to explain what my dryer needed and cleaned it as well! I am pleased with Mr. Appliance’s service!

I found Mr. Appliance through a Google search and read their customer reviews. Setting the appointment was an easy process and they sent appt. reminders in advance of today.

Today, Val arrived at my home at 8am punctually. He worked diligently to assess what issues my Maytag dryer had. He already had the parts to address one of my complaints. Before beginning his repairs--Val pulled out the dryer so he could examine the internal component parts thoroughly. He showed me the accumulation of lint which was partly the cause of the burning smell I noticed. I was surprised by the accumulation of lint since we remove lint after each drying cycle and also call in a service once per year to clean the external vent.

Before installing a couple of new parts--Val borrowed my vacuum cleaner and proceeded to clean all the lint in the internal machinery area of the dryer. Then he installed the new components and pushed the dryer into place. He tested everything while he described the repairs. The dryer was humming again like new.
Thank you for a wonderful service experience.