HVAC reviews in Dedham, Massachusetts

Cam Lucci just came to assist us with our boiler situation. He was very helpful, professional and gave us sound advice and options. We were very impressed.

Getting initial service set up for oil delivery, a senior technician, Anthony, came out for a safety inspection of the existing equipment and to document my boiler configuration future service. If an emergency happens they'll be ready. He was knowledgeable and very courteous with all the questions I asked of him. Thank you

Paul was very courteous and professional. He went out of his way to explain the root cause of our issue and advised on preventative maintenance strategies that were within our control. We are new to mini splits and chose MacFarlane as that service was included in addition to traditional oil.

We are really pleased switching to MacFarlane Energy. They quickly processed our application, and scheduled a survey and a tune up within days. Ray was a very professional technician. He answered all my husband's questions. He was very respectful, very patient, and told us what to expect in the future. He did a very thorough job tuning up the system and explained how the new tank monitoring system works. He was a fine representative of MacFarlane Oil, and we hope to have him back next year. The Re family.

I had a problem with my heating during the recent cold snap and Mike from MacFarlane Energy came by and fixed the problem. He explained what happened, fixed it, and was very pleasant. The speed of response from when I first called to time it was fixed and the heating was back up and running was very impressive. Thank you for the great service.

Frank arrived right in time and provided a thorough assessment of our system with helpful suggestions. He performed all the maintenance tasks needed and left behind necessary paperwork. We know our heating system is in good hands thanks to Frank’s experience! We highly recommend him!

Macfarlane is a reliable and trustworthy company to service your heating equipment. Wayne did a nice job of ensuring everything was working great and identified an issue with how someone has previously set up a zone.

Been using them at another property for over 14 years, and happy to have them come out to our primary residence going forward.

Great service, Mike! I called with an issue, and within the hour Mike was here to diagnose and repair it. He is extremely knowledgeable and experienced. When you have an oil burner problem in the dead of winter, it’s good to know MacFarlane has your back! Thank you.

We found ourselves in a bind having had our oil run out and facing a very cold night with danger or freezing pipes, etc. I want to deeply thank Nick Shilcusky, Mac Farlanes emergency tech, for saving us. Not only did he respond quickly, but he rectified the problem efficiently and most impressively he was extremely positive and encouraging in his labors. We give Nick our highest thanks and commendations for his skill, attitude, and service.

Brian Derosier from Macfarlane Energy did an excellent job. He checked the tank, added oil, primed the system, and had everything up and running in no time. He was courteous, knowledgeable, friendly, and worked quickly and efficiently. I really appreciated his professionalism and would definitely recommend him to others.

A competent, friendly, and professional technical expert, Sam addressed my boiler/heating issue rapidly. Sam arrived at my residence swiftly and diagnosed and fixed several issues in my heating system. I recommend Sam; he would be my top choice/preference for any boiler repair/diagnoses needed in the future. Thanks, Sam!

Cheryl Winchester is an excellent service tech. She arrived on time and took the time to service and fully clean my heating system. You can feel confident your system will get the same great service. She really cares about people and her work.

We had a new furnace installed last spring and only turned it on once or twice before turning it off for the summer.

We have been running it the last couple of weeks - it has been loud and had a weird smell coming from it. Last night water was spewing from one of the pipes. It turns out that the install team did not replace some of the pieces they were supposed to. They also didn’t schedule any follow up appointments to skim the new tank as recommended.

Wayne from the service department came out today assessed the situation and fixed all the lingering issues. Thanks Wayne.

Dan, the third tech, listened as opposed to previous two techs and we reached an understanding, which was very different from previous two techs. It’s a boiler capacity issue and not an issue with shower valve. If I had taken that recommendation, it would have cost me time + 100’s of dollars in calling a plumber, where none was needed. You should train your tech’s to listen well.

David G. was outstanding when our furnace started acting up. He arrived within an hour of our call to schedule service, which was greatly appreciated. David was friendly, professional, and efficient. He quickly troubleshot the furnace, clearly explained the issue, and walked us through how he would fix it. He took care of the problem promptly and had our furnace up and running in no time. We are extremely happy with David’s service and with MacFarlane Energy overall.

Jerry did a great job with communicating with me throughout the whole process. He showed up on time and was knowledgeable about the heating and air-conditioning systems that we currently have. He walked us through some different options to think about and committed to providing me a quote in a timely manner.

I have been a loyal MacFarlane customer for more than 17 years and have paid over $10,000 toward “No Surprise” service plans since 2007. During this time, I have required only minor service calls and have consistently appreciated the reliability of your team.
This year, I paid $859.58 for two service plans. In September, your technician completed tune-ups on both furnaces and advised me—his exact words—that I was “on borrowed time” with my current systems. As the owner of a two-family property, I took this seriously and began exploring heat pumps as a potential upgrade. I requested a quote from MacFarlane; however, despite nearly two decades of loyalty and minimal service use, I was disappointed that no discount or customer consideration was offered.

Regarding the “No Surprise” plans totaling $859.58, I am requesting a refund, minus the cost of the initial tune-ups that were performed. Given that I will no longer be using MacFarlane for future services, I believe this is a fair and reasonable request.
I made several attempts to contact (called, email, and letter) Scott MacFarlane directly but was unable to reach him.

Considering the circumstances, I ultimately chose to move forward with another company for the installation.

Based on my experience, I would strongly encourage others to reach out to multiple energy companies for competitive, professional quotes. MacFarlane appears to believe they can charge more for their services, and unfortunately, this no longer reflects the customer-focused approach I once valued.

Excellent service by Brian Derosier during the service call on my furnace. The response was quick, and he was very informative, clearly explaining everything that was done. I highly recommend Brian and MacFarlane Energy for their outstanding service.

David and Paul are super nice with explaining everything I need to know. My house ran out of oil and I needed to set up service to restore heat. David was able to come through the same day I start my account with them. Much appreciated

I have high praise for Mr. Wayne during this cold season that we’ve been having I contacted MacFarlane and they were able to dispatch Mr. Wayne. He reached out to me and informed me when he was going to arrive when he did arrive he was very professional well informed in regards for what was needed the oil burner need a new spark fuse which he had on hand. Overall I would highly recommend this company they responded in a timely manner and Mr. Wayne knew exactly how to resolve the issue.

Great service by MacFarlane and Anthony, the service tech who came out for our yearly maintence check. Quick and efficient!

MacFarlane's been great and their service program saved us when we did have a problem a year ago when we needed an emergency fix at night and it didn't cost us anything.