HVAC reviews in North Billerica, Massachusetts

So far have only needed them for yearly maintenance. A different technician each year but every one of them has been friendly and informative, explaining what work was done that day. My furnace is reaching its end of life and these are the people I will call to replace it.

Work was done and the person was very nice and neat. We have had no problem with R H Young and would recommend it to everyone.

Paul DiBacco came for an emergency visit because of lack of heat in our upstairs zone and was here within 5 hours. (I am a club member.) Paul, as always, was courteous and professional, and promptly diagnosed and fixed the problem. I am always pleased with the service of RH Young Colling & Heating.

R.H. Young is the best! For over a decade, we’ve used this company. Their techs are professional, knowledgable and respectful. Dan, who serviced our AC today, placed covers on his boots, explained the entire process and provided a professional, detailed summary. Another amazing R.H. Young experience! Thank you!

Big thanks to Paul and staff for servicing my heating system on short notice!

We have been with RH Young for a few years now. They are very professional and do great work. We are on the maintenance plan and always get a reminder to book my appt. Highly Recommend.

Friendly, thorough, on time and very easy to deal with. I received a text 1/2 hr to an hour before they showed up to let me know they were on their way. Repair was professional and thorough. Good technicians and reliable companies are hard to find. Paul is a Excellent and trustworthy mechanic. I’m confident in going forward with R.H Young for any work needed in the future.

It has been a real pleasure doing business with R. H. Young Cooling & Heating. Recommended to me by my neighbor, I called and hired them because my furnace had stopped giving off heat during the night. I knew I was in good hands, the minute I called. I spoke to a lovely woman, named Nancy, who expressed a concern for my lack of heat and was able to "fit me in" and make an early morning appointment for me the next day. I was happy to meet Francisco, who was punctual, professional, courteous friendly, and honest -- just an all-around, trust-worthy, nice guy. At the end of the service call, Francisco explained to me the details of the "Comfort Client" service that R. H. Young offers. Personally, for me, it would make sense to use this service.... I was very appreciative of the time Francisco politely spent with me to answer all of my questions. I look forward to doing business with R. H. Young in the future, and, I will definitely request that Francisco be the service repairman that comes back to take care of the cooling and heating in my home.

Paul was excellent. He was on time. He helped us figure out a problem we had with filters. He gave us many suggestions to fix our problem and was very informative about everything. He has been to our house many times and we would use them again.

Service Tech Paul was very professional, polite and knowledgeable! He performed a complete service check on my A/C and Heating unit and shared that he found a capacitor leaking oil. He gave me a reasonable price to replace it and said he could replace it during this scheduled service call if I liked. I was pleased to get it taken care of on the spot rather than making an additional appointment.
Many thanks to Paul for his kindness and excellent work.

The workers were professional, friendly and full of helpful information. They were clean and neat. They were respectful to our pets,property and most of all us. They made us feel comfortable throughout this whole installation. Thank you..I would recommend you to everyone I know.

Paul was great. He was thorough and took time to explain what he was doing for the tune-up/service. He made a couple of suggestions but not urgent and I appreciated his honesty!

As I wrote some time ago, I've lost count of the years I’ve been a client of RH Young; and I continue to hold their employees in the highest regard; they are prompt, efficient, pleasant to deal with and above all, knowledgeable. Also, although they are very busy, they always manage to schedule me at a time that works for me. I benefit immensely from their excellent work, and I always appreciate the time and effort they put into answering my many questions in a way I can understand.

I’ve been a customer of RH Young for over 22 years. I can’t say enough about how wonderful they are. Honest, very accommodating , fairly priced, professional and friendly. Highly recommend them for your HVAC needs.

All the guys were great , they showed up first thing in the morning , did their set up , hooked up all new equipment for my central air , got everything up and running and my home had AC before 3 that afternoon . Thank you everyone from the office down to the techs

I wish I didn't have to be this guy dropping this review, but with what I just experienced, I have to let everyone know.

Context
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Paul had helped fix our furnace in the past, this year, it was cold and I gave them a call. Call went to voicemail, tldr, a lady called back and was just rude, saying Paul couldn't understand what I was talking about in my voicenote. This is when I should have realized it was going to be a disaster, she asked for my information and said they couldn't find my account.

Cut to the point, she tried booking an appointment but didn't have any immediate available times, and said they charge $159 just to diagnose and book the appointment, I tried being reasonable/negotiable and said the price was a little too steep for me (esp seeing how they didn't have any available times immediately and that I had to wait for 2 days).

The minute I said "steep", the lady got mad and hung up the call, here's the kicker - she accidentally didn't drop the call fully and I overheard her saying I'm so annoying and complaining about steep fees and I should go somewhere else, and the most shocking part was when she said "they" are now becoming the minority (talking to someone in the background). Wow just wow. I'll let you make out your interpretation of that.

I'm trying to make light of the situation - While she basked in her rudeness, I kept the line open and got to hear some terrible humming to Michael Jackson - The way you make me feel.

Ultimately, I never expected that statement from you guys. I can confirm you've lost my business, thanks for not having availability because if I knew that's the kind of people you are, I wouldn't want you in my house anyway. Great job!!

Great professional tech explained and showed me everything would highly recommend

Mat did a fine job as usual. His assistant Mike did well too.

Prompt arrival for the appointment time. Thoroughly inspected the systems for our annual appointment.
Inspection and diagnosis were 100% professional and complete.
Glad to be a Comfort Client.
Thanks to Sean for excellence.

RH Young promptly responded to my call during a recent heatwave and quickly solved my thermostat issue so my home could remain cool.

I called R.H. Young for an issue with my A/C unit as I have worked with them in the past. Caroline from customer service was pleasant and friendly to work with. Caroline was able to find an opening and scheduled an appointment that worked for me. The technician Paul arrived as planned and was very professional and friendly. Paul was very knowledgeable with my unit and diagnosed the problem quickly and was able to fix the problem. Overall I am very pleased with R.H. Young and their company especially customer service and their technicians. I would not hesitate to call them in the future.