HVAC reviews in Wakefield, Massachusetts

Hi all, so I have a nest system at my house (also highly recommend). Saturday night when it was in the teens, by far the coldest night of the year, my house felt particularly cold, but it typically does when it’s colder outside and windy. I turned my thermostats up saw they clicked on and never paid much attention to it. I crawled into bed and bundled up. At about 1:30am I get an email saying my house temperature has dropped 4 degrees in the past few hours, and according to the thermostat it should have got warmer. At first I think it’s a spam email because it was saying do you need service? But then I thought about how cold it was and looked at the email again and it said it was from Nest. So, I go down to my basement to find the email was correct my gas furnace is not firing. I start trying to trouble shoot it on my own, checking simple things before I give up and start reaching out to places. I reached out to Falite Bros at about 3:45 am on a Sunday morning and around 4 am ray was on the phone with me walking me through getting it up and running until I can get someone out to replace the parts. If that’s not the best customer service I’ve experienced I don’t know what is. I highly recommend them.

Had to replace my unit in my condo, so I got in touch with Falite Bros. Inc to do the work. From setting the appointment to getting the estimate and the installation all was great. Once they had the unit installed they realized what caused the issue in the first place which was an out dated part. They replaced the out dated part and I had ac again. They did a fantastic job ,not 1 complaint.

Been with Falite since the early 2000's. They
are very knowledgeable and professional.
The Company put in my AC unit, replaced the duct work, and
check on my heating and AC 2x a year at
a Service fee of $300.00.

One suggestion that I would make is for Falite to notify
their clients of the Annual Service fee charge prior to hitting them
with an increase.

With all that being said, I will continue to use Falite
for their reliability as well, expertise and responsiveness.

I have been using their A/C system maintenance plan for a long time. This year the process did not go as smoothly as I would have liked. Some miscommunication perhaps. Albert is one of their service managers and he reached out to me and solved my issue professionally and quickly. Appreciate his help. An A/C system is more complicated than I would have thought and certainly more expensive than I would have expected to maintain but in the end if you keep asking questions and allow them to answer they are great people to work with.

Falite does a phenomenal job- had Trevor out to install a new heat exchanger for a tenant today. They showed up on time, got in and got it done. Working with Falite means it gets done right the first time. Techs are highly skilled, amiable, and professional. Can't speak highly enough of their operation- if you're looking for an HVAC company you can trust look no further.

I have used Falite Bros. for years. They have always been dependable, reliable, and quick to answer my calls and help guide me through any h/v/ac questions that I have had. The technicians that have provided the service calls have been on-time and efficient. I would (and have) recommended them to friends and neighbors. To this point I haven’t felt that my lack of knowledge in this area has been taken advantage of. That alone makes me recommend them to others.

Falite Brothers had much lower prices with the exact same equipment than a major local competitor and I’m happy with the system they installed. But you have to be persistent to get customer service once you sign the contract. They gave me inaccurate information when I was filing for a MA heat loan and still haven’t provided what I need for a rebate. Their scheduler went on vacation and no one picked up her duties. Then when I got it scheduled there was a mix up about the dates. I’m not sure which of us was wrong but even on the rescheduled date my equipment wasn’t in. The installer tried hard to find equipment for me and couldn’t. When the system was installed the men who did it came in with filthy hands and left dirty marks all over my just painted walls. They made an effort to remove it with Windex but it still showed. None of this is earth shattering and for the price differential it was probably worth it. Just know that you will need to be the one who manages the whole experience.

This company should stick to installations alone.

Communication, scheduling, and execution was seamless during the initial process hence the two stars...

In February our entire system began failing and it took three separate visits to realize there was a disconnected wire in our external unit despite the technicians opening it up, inspecting it, and contacting Mitsubishi support during each visit. What ended up taking two seconds to fix cost us a month of freezing temperatures on our first floor.

Now normally that wouldn't have been an issue because with any mini-split system you should always have a secondary source of heat should the units ever have any problems. Unfortunately, and unbeknownst to us at the time of the install, this company decided to cut and remove a pipe in our basement that fed heat to the first floor.

Despite this inexplicable error (confirmed by the service technicians who questioned why the pipe would ever be removed in the first place), this was to be fixed in two-three hours time, no problem, by one of Falite's plumbers...

Still waiting to hear back on when the plumber is coming out 6 months later...

I'm now left to resolve the issue myself at an additional cost with the help of a different company because the Falite Bros will never be called upon to service my home again.

After just purchasing my home, I was pretty upset to learn/realize it needed a whole new hvac system pretty much immediately. I was quoted by a few other companies and Falite Bros was the most reasonably priced, responsive to my 100s of questions , and attentive. They quickly and efficiently installed my new heat pump system during a pretty bad heat wave (my unit was in an outdoor closet) without any complaint. Frequently checking in with me to make sure I was satisfied with their work during the process.

After installation, dealing with mass save was a whole other issue. Falite Bros kept in contact with me and assisted me throughout that whole ordeal. They ended up fixing mass saves error for me so I could put that headache and frustration finally behind me. Every person I interacted with from John in sales, the technicians, and to Sue in the office went above and beyond. They actually care about us customers and our satisfaction, which you can’t say you see very often anymore.

We had Falite Bros come to fix our boiler when it broke during the coldest weekend of the year. Initially, they were responsive. However, they took two weeks to provide us with a quote, during which time we had no heat in our house. After about 2.5 weeks, they came back and spent several hours working on my boiler, at which point they told us that it was fixed. However, we noticed that our heat was on all the time, and could not control the temperature in our house. We had another company come in to do our safety inspection, at which point they told us that our boiler was overheating and was unsafe. Falite bros had disabled some of the safety controls on the boiler, and the other company was concerned that our house would burn down. The people who came in for the safety inspection turned off our boiler. Since then, Falite bros has been entirely unresponsive. We have attempted calling them many times, but I think that they now recognize my number and refuse to pick up. Additionally, the safety inspection people informed me that Falite bros charged us for a part that they never installed. The service and customer service has been horrendous. I would not recommend their service to anyone else, and am still looking to have them fix what they did to my boiler.

We had excellent service today by a competent and professional employee. He explained what the issues were and stayed with us for two hours to ensure the problem was resolved.
He gave us tips on cleaning our heating/air conditioning unit in clear and understandable language.
All our interactions with this company have always been positive and I would without hesitation recommend them for their products and great service.
Joe & Ann
Revere

AC Replacement/install: Excellent Service! Due to a delay on my end Matt followed up on a regular basis. The crew was EXCEPTIONAL! They cleaned up electrical issues that pre-existed. The system is quiet and the new thermostat is easy to use. I look forward to referring this company to all my friends and family. Thank you Falite Brothers!

The Technicians were very thorough, experienced and truly cared about our needs as customers.

I will 100% be calling Falite's any time I need any HVAC or Plumbing work!

P.S. Nick C. ( Service Manager) was fantastic, he was professional, understanding of our situation and went above and beyond to make sure my family and I were taken care of in a timely manner!

From start to finish, Falite established themselves as a highly professional and well run operation. They initially sent an experienced Representative to evaluate the job and provide an estimate. He then came back with an installer to be sure everything was appropriate to proceed. Two installers came to do the work. Both were extremely professional, polite and considerate. When they encountered an unknown "obstacle" they just worked through it. It took a bit longer but there was NO additional charge. While they were doing the install they were visited by their supervisor and the Representative who gave the estimate, to be sure things were proceeding well. After the job was done they cleaned up and moved everything back into place as I requested. Finally, they provided me with the paperwork necessary for me to receive a $2750 rebate, which I did get. Does this sound professional? It certainly was. And the price was on par or less than several others. The one thing I cannot know is whether the unit will perform as expected over the long run, but I have every reason to believe the work they did was top notch.

The crew, Trevor, Brian, Adam and Tyler came to my home and performed a total professional job. Neat, clean, on time and made a boiler heating system look like a piece of art. I’m also in the home remodeling business and these guys where spot on with everything from protecting the floors to keeping me involved in any choice decisions. I highly recommend this company. Great job guys!! Will definitely hold on to your Number.
Scott Fontana

I have been a long time customer of Falite Bros HVAC contractors . My unit is very old and sits on a roof deck. Recently, the system stopped working during the middle of the winter. The response from the office was great. Within two hours the technician , Jared, arrived and was able to temporally fix the system. He was professional, understood my concerns and provided a temporary resolution for a major problem. The office staff are great (they answer their phone). Very personal service. I would highly recommend Falite Bros.

The service was excellent! Jared was very helpful, friendly and worked through some unforeseen issues quickly and diligently. He took the time to make sure our system was repaired that day and kept us updated throughout the process. Will definitely use Falite Bros., Inc. again.

Had the best experience with Falite Bros.
Trevor was extremely helpful and efficient. He was able to come out same day and fix my heating system, which was very much appreciated! Would highly recommend to anyone in the area!

We had our first seasonal maintenance. Falite Bros were very communicative and the technician Tyler was timely and very knowledgeable. We look forward to future maintenance visits.

I had a great experience with the technicians at Falite Bros. It was very reassuring to have a skilled, pleasant technician like Trevor Gilligan fix my unit. He arrived a few minutes early and focused on making sure it was fixed to perfection. This winter has been very cold so his dedication really meant a lot to ensure I was happy with the service. Thanks!!

In November 2024, Falite Brothers in Wakefield installed a new air conditioner unit to replace our 19-year-old one.

We have had Falite service our old a/c for about the past 17 years. We have been happy with their service through the years and when it was time to replace the old unit, we hired Falite.

The whole process went smoothly and the responsiveness of all that were involved was impressive. We first met with the John the Sales Manager who helped in selecting the unit to be installed and promptly provided us with an estimate. Sue from Billing was very helpful in guiding us through the electronic process of accepting the estimate and the process to make deposit payment. Matt the Installation Manager kept in contact with us to plan installation dates. He was always quick to respond to our questions and so very helpful.

On the day of installation, we were very pleased with Jim, Andrew and Armando. We couldn't have asked for a more impressive crew. It was a hard job, carrying the air handler up and into the attic and working in not very comfortable attic conditions, along with the outside work installing the condenser and making sure everything was hooked up and went well. They were diligent and thorough in their work and attentive to our questions during the process. They were truly professional and most pleasant and respectful workers we have met.

We were very pleased with Jim, Andrew and Armando. Falite is very fortunate to have a great crew.

Thank you,
Donna and Dennis