HVAC reviews in Grand Rapids, Michigan

Great customer service from start to finish. Whether on the phone or in person they were always kind, professional, and helpful. A special thanks to Cris who worked closely with me to figure out a unique situation. Great people, great quality!

I was really impressed with the ac repair service and how professional they were. They went above and beyond to make sure my AC was fixed and working properly. Thank you to the Grand Rapids crew.

Very professional, prompt and courteous. And Cris was a pleasure to deal with! My home is better because of Westshore Mechanical. Great job!

Westshore did a great job and I would highly recommend them to anyone looking for a great ac repair contractor.

The entire ac repair process was quick and easy, and the team was very professional. I will definitely be hiring Westshore Mechanical again in the future!

I would highly recommend Westshore Mechanical to anyone in need of AC repair services in Grand Rapids Michigan. Thanks for a job well done!

I needed a an ac repair unit for my home and I decided to go with a local company. I am so glad that I did! The team was great and the service was wonderful. I will definitely be hiring them again in the future. Thank you so much for your help!

Overall, I'm very happy with Westshore's service. They're definitely my go-to choice for all my ac repair needs.

I appreciated the level of customer service that the Westshore Mechanical provided. They were very friendly and accommodating, and made sure I was satisfied with the ac repair results.

This company was contracted through American Home Shield to assist with my broken AC. They came in on time and were very efficient with the initial inspection and the follow-up work to replace the broken compressor and coils.

I look forward to using them for future checkups and appreciate Cris at their office for providing continual updates and simple scheduling.

If you're looking for a Grand Rapids contractor that does great work, then you need to call Westshore. They recently did a furnace repair for me and it was top-notch.

If you're in the market for a new HVAC contractor, I highly recommend Westshore Mechanical. They did an outstanding job on my ac repair and I will definitely be hiring them again in the future.

I recently had the pleasure of using the local AC repair services of Westshore Mechanical. I was very impressed with the quality of their work and will definitely be hiring them again in the future.

Mike of Westshore Mechanical is a straight-shooter and his excellent customer service is much appreciated. He is very thorough in his work and takes the time to explain things to the homeowner. He lays out your options with an eye on your budget and does not try to oversell.

I had an outstanding experience with Westshore Mechanical's furnace repair service. They arrived on time, diagnosed the issue quickly, and had my furnace up and running in no time.

I was very impressed with the professionalism of the furnace replacement team and their furnace installation service was top-notch. I would definitely recommend Westshore Grand Rapids to anyone in need of HVAC services.

I was impressed with the customer service of Westshore Mechanical. The Grand Rapids team was very friendly and helpful, and they made sure that I was satisfied with the furnace repair work before they left.

If you're in need of a good furnace repair contractor, I highly recommend Westshore Grand Rapids. They did an excellent job repairing my furnace and I will definitely be hiring them again in the future.

I was really impressed with the furnace replacement team from Westshore Mechanical. They were very professional and did a great job installing my new furnace. I was also very pleased with the furnace installation service.

If you're looking for a reliable and affordable furnace repair company, I highly recommend Westshore Mechanical. Their repair services are top-notch, and the team is very professional and friendly. I will definitely be hiring them again in the future!

We’d love to be able to rave about the service and rate Westshore higher but alas, we’re unable to do so based on opportunities to improve communication and follow up across email, telephone and text. We scheduled a service check with Westshore, received a timely appointment and window of 11am-2 pm. Upon receipt of emailed (paid invoice) we noticed the invoice had incorrect service address. We promptly requested updated service address and written communication verifying change. No email confirmation ever received. Husband contacted the office via telephone to verify updated address. On appointed date we waited well into; and just past our schedule window to assure we were on the schedule. Call went into voice mail, left message to call with status update. We were then advised earlier appointment went overlong but technician would be in his way to our place next (shortly). We expressed understanding that these delays can happen but given we were now an hour past our appointment window a call to update customers would have been appreciated. Another hour past (now two hours past appointment window) and no technician, no call. We again called the office for status update and we were told “you’re next”, due to delay at prior appointment. Given we had a prior commitment and we were now, well 2+ hours past the appointment window we canceled the appointment and requested a refund. Erin advised we should have received a text “day before” to confirm appointment and another text when “technician on the way”, we did not receive a text “day prior” nor when “tech on the way”. Erin apologized and promptly issued refund and verbal apology (thus the two stars). Clearly processes are broken and impacting office and tech staff abilities to be successful. While we appreciate the apology and prompt refund no other “service recovery” efforts were made. Hopefully Westshore can address promptly so they experience no further communication issues.