HVAC reviews in Grand Rapids, Michigan

Outstanding support! Andrew’s initial visit and Dwight’s after hours support was exemplary. I was particularly impressed by responsiveness and availability outside of regular working hours. Your commitment to helping your customers, regardless of the time, demonstrates your genuine care and dedication to delivering exceptional service. I’ll do business with them in the future!

GRmetro met the challenge of updating my 38 year old boiler, adding a on demand water heater and new air conditioning. Everyone that worked with the installation was professional and thorough with the job from beginning to end. Put your trust in GRmetro take care of your heating and cooling needs!

Excellent service, knowledgeable technicians, and they truly put the customer first. GRMetro installed a boiler and water tank in my home and got them running perfectly, even after some issues outside of their control. They took the time to make sure it was right. My furnace and AC are nearing end of life as well, and they clearly laid out all of my options, whether it be temporary repairs or replacement when needed. Dwight goes above and beyond and will make sure you and your family are taken care of at a reasonable price. I am looking forward to using them for all of my HVAC needs for years to come!

Highly recommend!
GRmetro (Charlie, Andrew, and Shamon) came and replaced our furnace/AC in a timely, professional, and helpful manner. They explained everything about the new system to us and were in and out the same day.
Shout-out to Kate in the office and the owner Dwight for their help along the way as well. Look no further for HVAC service!

I've had the pleasure of working with GRMetro for quite some time, and I can honestly say their team is remarkable. From the owner to the office staff, everyone I've encountered has been friendly and supportive. If you need a reliable company for your business, I highly recommend GRMetro!

A special shoutout to Kate in the office—she’s incredibly helpful and knowledgeable!

David was awesome. Explained everything to my understanding. Didn’t pressure me for unnecessary fixes. Understood my tight budget and worked with what I could afford to fix for the time being. Very appreciative of the promptness.

I plan on calling back in the spring too look at the a/c.

Thank you to Andrew, boiler expert! I am relieved to find a company that not only puts customer services first, which is rare these days but is highly qualitied and knowledgeable. Andrew not only addressed and fixed our problem immediately but provided additional information about our heating and hot water system that were not related to the issue he came to fix. He explained everything in detail and took the time to provide solutions and expense information should we want to address some of our additional concerns. Highly professional, knowledgeable and a kind person. It is nice to have a company that you feel comfortable with and can be trusted to take care of your home needs.

Had an inspection on my A/C and was very pleased with the service. Technician Andrew arrived at the appointed hour and he was very professional, knowledgeable and easy to communicate with. He did a very thorough inspection and gave me detailed information regarding the condition of the unit. Very good price for the service he provided. No sales pressure, just an honest explanation of the situation and Andrew answered all my questions about future options to replace the unit when needed. I will certainly use GR Metro for all future heating and cooling needs.

I have been a member with GRmetro Heating and Cooling for a few years now. This Autumn my heating system failed when I needed it the most, GRmetro Heating and Cooling understood the difficulties of this unexpected challenge I was facing, and worked out a way to have my furnace fixed and running smoothly again. I also wish to say their polite and very professional technician David, is a top notch professional, who answered all of my questions. I wish to thank Kate at the office, and the GRmetro team, for helping to save they day! At GRmetro, not only are you a member, they look out for you because you are a part of the GRmetro Heating and cooling Family. They truly mean what they say.

Sincerely,

John

Thank you so much, Talon from GRmetro Heating and Cooling! I truly appreciate your friendly and honest nature . Your patience and thorough explanation of how the financing works were incredibly helpful. I will definitely recommend you to anyone in need of the services your company provides.

A few years ago our AC went out during a week where the lows were in the upper 80s and the highs were reaching upper 90s. I reached out to other HVAC providers but they told us they wouldn't be able to get out to repair for over a week. GRMetro came out the same day and had it fixed within a few hours. We have used them for everything HVAC related since and will continue to go through them because of their amazing customer service and great technicians!

I had a great experience with GR Metro. Everyone who helped me (including David, Adam, Charlie and others) were super attentive and professional. They were also very personable and took the time to make sure every question I had was answered. They went above and beyond to make sure my furnace and water were installed properly and practically. They took a lot of time to educate me on proper furnace management and were very helpful with setting me up with the proper financial plan. I’d recommend them for any job!

We had issues with our furnace the afternoon on the day before Thanksgiving. Not only were they able to come out the same day, but were here within 30 minutes. David and his crew were personable and professional. We will definitely use them again!

I called GRMetro because our furnace hadn't been working in a couple of years. They came out next day early, diagnosed the problem, ordered the parts (very reasonable pricing) and were back within 2 days to fix the issue. David was very knowledgeable and considerate (and patient) as I have many children running around at all times. Thank you GRMetro!

GR Metro responded immediately when my furnace went out on Sunday evening. I was contacted early Monday morning. David was here by 8:00. He did a thorough check. Found the problem right away, then was up front about costs. He provided recommendations for future fixes and made sure I was left with a safe furnace. Thank you David and GR Metro!

GRmetro provided the worste experience I have ever had with a contractor - specifically the owner Dwight. After almost a year, thousands of dollars spent, and a promise for a refund, I finally had to take the company to court. I won the court case but owner still refuses to pay or respond to calls/emails. I would not recommend this company to my worst enemy. I'm only giving one star in order to leave the review, full details on BBB website.

Mark came out and rescued us, on a saturday, and we couldn't be happier. He was friendly, professional, and prompt. His service was excellent and the best part is our main drain is working again!! Would highly recommend.

Great experience with GRmetro installing a new furnace for us! Dwight and David really went above and beyond and were more than helpful. They answered any questions that we had and explained everything very clearly, along with very thorough follow ups.
I would highly recommend this company and will definitely use them again if anything else arises in the future!

Thank you so much Talon B. from GRmetro Heating and Cooling! I truly appreciated your friendly and honest business quality. Your patients and explanation of how the financing works was so helpful. I truly will recommend you to anyone in need of the services that your company provides. Also thank you to Kate and the gentleman that came to do an inspection for being so kind and promptly responding to our needs.

this is one of those "I would give zero stars if I could" Posts. Making a Mistake when you install a unit and lying about it and expecting the customer to pay thousands of dollars for the repair is not going to get you a five star review. They also didn't inform us about the warranty That covers their own mistakes. We gladly spend our thousands of dollars on another company after this. The smiles are fake, They will cover up their mistakes and charge you money for it.

I should probably mention charging of words of $5000 for labor that takes one day is ridiculous

Had heater and ac installed, new it was a mistake as soon as they started, raised price on me cause they said the pipe wasn’t included! Also I questioned about the service guy that just walked into my sisters bedroom when door was closed, that’s just weird if you ask me. Unless that’s kinda guys they have working for them.and why would they defend the work instead of I’ll talk to them, make sure it doesn’t happen again for gods sake. Then when they had said they were going to show up next morning, to finish the job , I didn’t hear from them I think until around 2. No they did not answer there phones . The number on the furnace didn’t even go through. I’m really disappointed. My advice would be to go local and with a company that checks out there workers. I see they answer most feed back on here with no follow ups just a we right and the customers wrong. Well there is such a thing in manners , and I wouldn’t wanna have someone working for me that was questionable. Knock before you enter a bedroom. Just that right there I would strongly recommend verifying there credentials! I guess we’ll see how there service is in next two years. Also warranty. I suspect I’ll have more issues with them. Also tell me you’ll work on quote to get my business then raise cost on me! That’s pretty dirty, oh and then you guys claim rebate on furnace I apparently bought? Something’s really sketchy here. So far I’m disappointed, ya trust and then to be let down.