HVAC reviews in Grand Rapids, Michigan

Jose and jaret came and installed my new boiler and they did a fantastic job and they both were very professional and kept me in the loop the whole time!

What's unique about your company? Your company is the only company I know about that wouldn't connect the blower unit to the ducting under the house. I highly recommend you reach out to my brother Donald Koch and actually fix it this time. Your people have been to his house 3 times and supposedly found nothing besides the ducting work was hanging down half an inch down from being flush with the beams. Really guys? You're in the AC business, and I'm a mechanic. Maybe you should give me a job as an AC technician so your customers get taken care of like you claim also in your companies description. My brother is a big dude and unfortunately trusts people to do what they should. So he couldn't go under the house to see if he could figure it out on his own. On top of his heat/AC not working and the discomfort from that, you've caused a financial strain on him. He spent an obscene amount of money with your company to have a warranty and be comfortable. This needs to be addressed and repaired before the 4th of July this year!

Update

Peak did come out and fix my brother's AC system. I'm not sure why someone else didn't catch the problem prior to me, but that's fine. Honestly you guys should be helping with some of the bill caused by the long run times but my brother isn't the kind of guy that'll push for that most likely. Thank you for repairing the HVAC system properly. Only changing to 3 stars since this took so long for it to be corrected for him.

Not impressed. We scheduled an appointment and they never showed up. I had to call them. I use the opportunity to teach them. The customers priorities are first. I recommend to avoid this company because they don’t have the best customer service in my opinion. If we use them, we probably Pay later because they will never respond to #Warranty customer service or even emergencies. Just my opinion.

Eduardo and Zade took their time installing our new HVAC system, double checking and making sure everything was working properly. They both were very polite and went beyond our expectations. I am happy with the work, including the clean up. I would recommend Peak to anyone wanting a seamless, professional installation.

extremely satisfied with the consultation and our options for our home heating, we were well listened to and were given several options within our budget, our consultant Colin was understanding and helped guide us through each option to find the one best suited for us was knowledgeable when giving us the breakdown with pricing, service plans and warranties installation came next day and everything was done within 4 hours are install team John, Matt and zade were very quick and efficient at their work I'm very satisfied with the overall outcome of my experience. Out with the old, in with the new. we are quite cozy now

I had a wonderful consultation experience with Nolan he was so informative and helpful explained everything and helped with process. The company itself really try’s to help you and make sure you know all your options so you can make the best decision for yourself.

Definitely recommend Peak heating and cooling the installers Jake and Carson were amazing to work with very respectful, polite and when it came to questions they were more then helpful explaining everything and went above and beyond. Highly recommend if u need there services!!!!

Jaret and Riley came out and did a great job at installing our new furnace and they were very professional and got everything done in a timely manner. 10/10 would recommend.

We had a brand new furnace installed at the end of 2022. Here it is the end of 2025 and this company has been called over 10 times these past few years in the winter months to come look at our furnace. Still to this day we are having problems. Their customer service sucks. It's hard to get ahold if anyone. Just today, my husband calls to tell me that the furnace started smoking. No one is answering their phones until after 10am due to a company party they had last night. We have taken so much time off work to wait for their techs to come out. Definitely do NOT recommend!!!

Jaret (Jared?) showed up early to tear down and remove my 24 year old furnace. THIS WAS AMAZING. He efficiently broke the old piece of junk down and he cleaned the area on his own. ON HIS OWN. He needed some assistance from me getting the unit down my stairs and the new unit inside the house, but that man is amazing. Jarek showed up after the new unit was placed and he crawled under my trailer AND on my roof to make the proper connections and adjustments needed for my new furnace. They worked very well together. These men deserve the recognition for their work. Peak has hired some great people. I'll miss Abdullahi, but with Jaret and Jarek around, Peak will be my go to. Thanks guys!

Dishonest and incompetent! Beware! Peak provided a written estimate for my furnace in our cottage of $750 (of which $180 of a tune-up fee was supposed to be included). An appointment was scheduled weeks in advance for 8-10am. After driving hours to meet the technician at 8am, I received a text at nearly 11am that an "earlier appointment" (earlier than 8am?!) "ran long" and that the technician couldn't arrive until that afternoon. I was then served a $1,400 bill despite the estimate AND the $180 tune-up check was cashed in addition). DO NOT CONSIDER THIS COMPANY unless you have no other option!!!

Weeks after the visit I still have not received any invoice or explanation of >$1,400 in charges and my furnace isn’t running!

We brought peak out to check on our furnace when the pilot wouldn’t stay lit after lighting it. They were able to diagnose the issue quickly & helped us choose the right option moving forward.

Choosing to replace the furnace entirely due to age, they sent out Jake and Carson to do the install and they were great! Not only was the job done quickly but when they ran into an issue with the original furnace they brought in not being the right fit- they were able to locate and get the correct size needed and still complete the install that day!

I’d definitely recommend peak heating and cooling for your hvac repair needs!:)

All of the people that have come to my house have been very nice but we have had so many problems with Peak. Four different technicians told us we could put the a/c unit in a specific spot. Once they installed it, we noticed that cosmetically it looked awful but wanted to see if they would fix it once the electrician came to finish the job. It took a week of me calling to get the electrician scheduled and another week to get him out here. Once he got here, he stated he couldn’t finish the job because it was out of code. When we called the company to figure out next steps, they wanted to see if “Grand Rapids would let it slide” showing me they have no problem at all going against code. The unprofessional in that statement alone was extremely frustrating to hear. With the the amount of money we are spending, we expect it to be done right and done right the first time both technically and cosmetically. We asked if there was anything they could do for us for the problems and work we have to put in and they offered us a “free dinner” which felt like an absolute slap in the face. The manager came out to look at everything and agreed that the cosmetic job looked awful and that we would hear from the company on real compensation and have everything completely fixed by next Wednesday, yesterday. We have not heard from him or anyone in the company. The lack of communication, unprofessional, and price is worth no one’s time and I would never recommend.

Mike McCally our technician was incredible! He was informative, thorough, offered every possible option, and professional. We will highly recommend Peak heating and cooling.

John and Q did an amazing job installing a new furnace for me. They were quick to get me together when it's single digits outside. Love the new thermostat too!

SAD SAD place to give your business.

This company does not care about their clients, or their community. The temps will get down in to the teens tonight and they leave a Nonprofit animal rescue out in the cold.

We are a nonprofit animal rescue, and one of our heated shelters mini-split stopped working. I called these guys as they were recommended to us. We made an appointment I told the receptionist it was an emergency situation. They made an appointment time slot of 2pm-4pm. No one ever showed up, by the time I realized they were not coming it was after hours, they never even called me to say they were running late. They’re “AI” assistant is an idiot, if you use tech it better work.

Furthermore I received an email confirmation of the appointment. Very disappointing and I will shout from the mountain tops that you do not use this company. I am a contractor and I treat my clients with the respect they deserve. This company DOES NOT care about you PERIOD.

Very easy to deal with. I had my new furnace installed very soon after we agreed on price.
3 young guys came and installed it with no problems. I was amzed at how quick and easy everything went.
So far I'm a happy customer and would recommend this company.

I had originally left a bad review due to a poor response from one technician but I let my frustrations get to me. They reached out to me and swiftly sent a technician out. Was given an accurate ETA, he was very helpful and informative, gave me some pointers and advise for future adjustments, so im not having to dry suck water out of my crawl space again, or pop more holes in my vents. Overall they showed good professionalism, even though I was rude in my initial review (which I have removed as apologies). Thank you Max and Nolan (Technician) for the professional service!

Jonathan and Q were awesome in communications and installation. The entire installation team were open to working together to fix issues as they were dealing with an old church. Love the continuity between sales and install.

Peak Heating & Cooling exceeded my expectations. Prompt service, clear communication, and quality workmanship. My hvac unit is performing perfectly now. Highly recommend them from now on will use them for any future repairs.

They have been out 7 times to repair issues on the install and damages to my house, when trying to get in contact forget about it they don't respond or get back in touch with people or even show up on time. They owe me for missed labor came out and did the final repairs and was supposed to have a check as promised by 3 different people and the guy keep saying he had the check and he would get it when he's done and when completed he said I had to call and talk to someone. They installed my furnace and put cardboard all around it left a dented filter in for three return visits and I had multiple leaks in my brand new 98 % eff furnace and they shredded all the insulation that wrapped my ac inlet line.they have made the repairs to the house and fixed the furnace but has been super sketchy and tried a couple times to cut corners on repairs that were promised, also I shouldn't forget to add they tried having me sign the final contract multiple times before they installed the machines the right way to be fixed in a certain way. Very unprofessional and I hope people will go and just check there work , especially for the elder who can't go check their shotty work they do.

*** Response to ownerd response****
(Won't let me reply on Google)
#1-I never said you didn't finish the work.... That you did! I said it took 7 attempts plus all the dropped communication and lies.
#2- you didn't replace my hot water heater in "good faith" or whatever you said, your technicians left it off for two days in the cold and cracked the tank, until I found it off (after being told it should of never been turned off by YOUR guy)then your technician replaced the geothermal coupler and it worked only on the highest setting which is fine if I was boiling lobster not my kids (so that wasn't in good faith you did that it was due to a mistake on your workers! It worked before you got here!
#3 I called all weekend to the gentleman your technician told me to call after lying to my mom the whole time he installed my outside weatherbox. And also left 2 messages today and called twice without a single reply since they lied and said they would have my reimbursement check.