Plumbing reviews in Grand Rapids, Michigan

One of your vehicles just blew a stop sign in front of my family and almost hit us.

Kentwood is always top notch in service, in timing, and cost. Use them all the time.

Joe was wonderful and took good care of us and the situation we had.

We have used Kentwood Plumbing and Heating for several projects. They have been exceptional every time.

Always my first call with a plumbing or heating issue. Everyone is professional and the work is completed timely and correctly.

They had someone out within an hour of my calling them on Monday morning. Had the work done quickly efficiently and affordable!

Bill was extremely helpful and courteous today. He did great work. Thank you!

They came in a timely manner. Finished the job in a short time. Workmanship - neat. We have hired them for many years.

Friendly phone staff. Same day appointment. Excellent technician. On time and efficient. Reasonable price. A great experience

I liked their service and pricing....however, nobody has reached out to see if the 5k+ I spent on 2 jobs are functioning properly. To me....that's BAD customer service. Highly doubt....because of that reason alone....I won't do business with them in the future.

We had a repair man come over 3 times, to diagnose our furnace over a period of close to a week. It ended up being a gas valve . Cost $ 800.00.

Dale is an extremely polite human. He's knowledgeable, quick and even stopped to show me what he was doing. I would highly recommend these guys if someone ever asked me!

Called to make an appointment. Dispatcher was rude. I then called Service Professor and they offer the save service as Kentwood for half the cost and they're pleasant. Go to Service Professor instead and save some money and a hostile phone call.

I called to ask questions about their services. Before I could even get the question out, I was interrupted and asked "are you with a commercial company." When I told him I was with a property management company he said "we don't do work for companies like yours." When I asked for more information he acted very annoyed to the point I had to ask if he had a bad experience with our company. He said "no, but can you just ask your question".... I suppose when there is a shortage of quality workers you can be a jerks to callers. Update: Scott called and apologize later that day for having a bad day. I increased the star rating based on that.

Hot water went out over the weekend. Called Kentwood early Monday morning and my hot water was restored by 10:30 AM. Great service.

Had Joe come out switched my hot water,clean and efficient. Left no mess,pleasure to work with. Larry osterink

When my toilet clogged and was leaking through the floor into the basement they came out within the hour! They diagnosed and fixed the problem in less than 30 minutes and we very reasonably priced! I would definitely recommend them again!

Great service, very quick and polite. The dispatcher let me know someone would be by between 10 and noon. An older gentleman named Dale arrived a little before 11. It took about 2 hours to add shutoff valves under 3 bathroom sinks (new shutoffs, not replacements) and fix a leaky shower.

Just had a bathtub clog and leak repair done today and could not be happier with the service I received. Prompt, informative, and friendly customer service. Scheduled and completed the same day. Protect this business at all costs!

At the end of spring, I contacted the company about getting an AC wall unit. A guy came over and took some measurements and said it's hard to find and would be several months. He was very professional and I was in no hurry so I would get back in the fall. So I have been trying to get a call back going on 3 weeks.

1st time - no answer
2nd time - no one was around and call back later
3rd time- man answered and directed me to a female associate voice-mail
4th time- The person that did the visit originally isn't around and took my information and would call me back.

I am going on 3 weeks and have still not gotten a call back even after either giving my info or leaving a voice-mail. The guy that did the initial visit and consultation was great, but apparently getting something as simple as an update or a call back is too much trouble for the company.

Had them come out to re-certify a rental. Told me there was no chimney liner, i challenged that because it was certified before and i had seen it personally. They came back saying the original inspector only judged it be looking at the outside of the chimney. They went back and looked inside realizing there was a liner. Then tried to say a small crack near the top meant it needed to be re-lined. Also not true. After they listed several more “problems” and i also pushed for the city code stating they were needed, they stated it wasn’t needed to certify but would be for new installation so it needed to be done.

Lots of red flags here and they tried to roll me for thousands. Walked away, had a 2nd company complete the re-inspection and it magically passed without needed a thing.

Untrustworthy, beware. Don’t just take what they say at face value because it’s likely untrue.