HVAC reviews in Taylor, Michigan

Thanks to the team at R&L Heating and Cooling. I found myself in need of a new system this week and they came right out. Very courteous, knowledgeable and helpful staff. I would recommend!

R & L were very knowledgeable, helpful and honest. He quickly fixed my furnace issue at a low cost while showing me the problem and how to fix it myself if needed.

Kyler was my tech, he effectively and efficiently upgraded my semi broken dehumidifier(that was clogged and corroded). He was very professional and even gave me an alternative option that was much better than the original setup and draining system. Everything is now neatly and nicely ran, and out of the way, yet accessable. He tested the systems function and draining before he left and made sure i was pleased with the repair and installation. He was very quick, and knowledgeable, also educated me in routine home maintenance for my equipment.
They had the job done in a very fair amount of time from my first phone call to the end of the job when payment was taken. The whole process was made easy, and im grateful for that in moments when it feels like everything is going wrong ! Very Big THANKS from my family to R&L (and Kyler) for saving the day !

We had a new install which went great but a month later we noticed a problem with the furnace. We bought a good brand but things can happen. Better was R&Ls service. They came out the same day, had to order a part, and within two days everything was fixed. We paid nothing for the repair. Thank you :)

Outstanding speed of response from R&L. We thought it was the water heater leaking and the carpet in the basement seemed to be sporadically wet.
Our home warranty company at best could offer a plumbing appointment in a weeks time!
We called R&L and they came out same day.
It seems that the humidifier line on the furnace was the real problem. The pipe was blocked with many years of gunge!
We will certainly use R&L again

Contacted R & L for service on my furnace. They responded quickly and service technician Mitch was very thorough, explained in detail the issue. He had to order the parts and came back the next day and everything working great.

Great experience! Jason was helpful, fast, and nice. The customer service from my initial phone call to the HVaC repair was too notch.

Jason and Aiden from R&L came to my rescue when the coldest snowiest day my furnace when out at 4:30 AM. After calling 6 different HVAC companies with no results, my nephew who works for Johnstown Supply (leading HVAC supplier) told me to call R&L. By 8:00 THAT morning I got a new furnace installed. When a major HVAC supplier recommends a company, YOU LISTEN. I'm glad I did.

The repair man was very nice, was very knowledgeable and helped us with our Issues with our furnace thermostat.

I called around 6pm and spoke to an AI answering service that kept going in circles. Eventually I just had to tell it to have a human call me back. About a hour and a half later, one of the techs called. I had already determined that I had a bad blower motor. It's a $125 part when ordered online. Shipping takes time though, and that isn't good for January in Michigan. He let me know he would have to check on the part in the morning. I could manage one night with space heaters. He called me back the next morning and had the part. He quoted me over $800 to install it. It is literally 4 screws and a couple wires. I have no problem paying for labor but that isn't right. Instead, I hired Quality Air Control Heating and Cooling. Adderly was the man who answers the phone (no AI) and came out to replaced it in no time at 1/3 of the cost. I cannot express how thankful I am to Adderly. He is genuinely a really nice guy and fair. If you need work done, that is the guy I would trust. Stay away from R&L.

After waking up to two carbon monoxide detectors going off in my home, I called two local companies who never even returned my calls!
A co-worker suggested I call R & L. They called me back right away, and made me a priority which felt great. Ryan came out the same day to service/diagnose the problem. I ended up needing a new furnace which was installed the next business day. They were prompt, courteous and professional. Jason and Aiden were a great team and had the furnace installed in one afternoon.
Thank you R&L! I will recommend you to anyone who may need HVAC service.
Wendy Martin

We had an estimated within a couple days of our call, and they provided us with several options for complete furnace and air conditioning replacement. Installation was scheduled, and completed very timely. They cleaned up nicely. Price was very competitive. Great experience. Thx Scott Dein

The technician came out to inspect our furnace without the proper equipment so the job did not get done. They were paid $129 to check everything. I called back to tell them the heat exchange did not get checked so they told me someone would be out the next morning. No show no call. I called that afternoon to see what was going on and they said someone would be right out. No call no show. I called again and they said first thing the next morning. Same, no call no show. I called another company, they came out and it was a part that should have been inspected by R&Ls technician but he told us everything was fine, it was PROBABLY the heat exchange and that we needed a new furnace. Now our furnace is working fine. Should have been fixed the the first time around.

I am a repeat customer. I replaced my old 80% system with a new complete Lennox high-efficiency system. I have mixed feelings about this experience with two issues being quite disappointing.

1. The system smelled like burnt plastic for 2 days straight and into the 3rd day! Upon inquiry to my sales guy, he said it may have been oil burnt off on the heat exchanger! WHY the manufacturer doesn't remove this 100% or HVAC installer and at least advise the customer that it may smell so not surprised?

2. The workers were supposed to rotate the unit so control panel faces inward to the room and door to help serviceability and any potential inspector or code violations. They did not and when I contacted my sales guy (Don), he communicated he cannot remember talking about doing this, after pointing this out specifically when looking the job over! He further offered no resolution to this point and left me stuck with it!

Because I am overall unsatisfied with this experience, left with poor orientation of unit, and not owning up to the miss nor offering any resolution, I cannot in good faith offer anything higher than 2-stars and this is only because I was able to negotiate the price down and the workers did do the rest of the work well. There are multiple lessons learned here.

Joe was on time and professional, performed maintenance on my furnace and things are working great. Prices are reasonable, and the service was top notch.

Many thanks to Joe, who came to do a winter inspection and service. He greeted me with a smile and listened to my concerns as I had just purchased my home earlier this year. He did a thorough inspection and made some important suggestions to increase furnace efficiency. He represents R&L Heating as a skilled professional. I’m happy to recommend R&L Heating to my family and friends.

Furnace was not working. Joe H. came out and said motor dead. Had to order one from factory. Was going to take three days for part to arrive. Half and hour later, Joe called and said he found a motor locally, came back with motor, and in 20 minutes furnace was back up and running. Thanks Joe.

The technician was great, but to charge me an hour and a half of driving time to leave my house and get parts is ridiculous. It’s not my fault you don’t have parts available and have to leave to get them.

If you’re transparent with your prices, you would list that on your website. When I called to schedule service you could have also been transparent with your pricing and told me you charge the service fee if any parts are under warranty. If you don’t have parts available and have to drive all over southeastern Michigan I’m also charged for that. I didn’t know any of this until your tech asked me for the payment.

Ryan was awesome!! He made sure all my appliances were checked. I knew I would have to replace them soon. He gave my the best deal for everything I needed to have done. Positive energy! Most definitely recommend this company 💯💯💯

I totally recommend R&L HEATING AND COOLING 100%. Our old furnace quit working weds night. Their
tech Joe drove from Madison hghts to Downriver at 7 pm to get our furnace running ,but it was too far gone. We needed a new furnace. Joe called the office and we had a new furnace at our door the next morning. Dave,Kyler and Jason had it installed in a few hours. Which was great because this week was going to be sub-zero temps. They are professionals. They did a great job. They answered all our questions and didn't leave a mess. They have a quality product,with quality service at a competitive price. I wish all companies had this business model. Thank you R &L team.

With providers all over, I was excited to have a problem resolved in under 24 hours. Quick, professional, and affordable. Most importantly, they did an extra service of overall check on the system and verified it’s good to go. Thanks!!